Surfly vs ViiBE

Surfly8.9Visit ViiBE8.7Visit

Higher score Surfly #4 in Video Customer Support Software 8.9/10 Free plan · pricing on request Free plan✓ 4 of 4 features Visit Surfly

vs

ViiBE #6 in Video Customer Support Software 8.7/10 Pricing on request ✓ 4 of 4 features Visit ViiBE

• Surfly fits best

  Organizations prioritizing free co-browsing access

• ViiBE fits best

  Field and expert-assisted customer support

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Side by side

Feature	Surfly 8.9/10 Visit ↗	ViiBE 8.7/10 Visit ↗
At a glance
Editor score	8.9	8.7
Ranking	#4 in Video Customer Support Software	#6 in Video Customer Support Software
Best for	Organizations prioritizing free co-browsing access	Field and expert-assisted customer support
Pricing model	Free plan + paid	Paid
Starting price	Free plan · pricing on request	Pricing on request
Free plan	✓ (best)	Not checked yet
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Support	Email, Docs	Email, Phone
Integrations	9 integrations	10+ integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Surfly 4/4 · ViiBE 4/4
Screen sharing	✓	✓
Co-browsing	✓	✓
Visual annotation	✓	✓
Video recording	✓	✓
Specs
Included agent seats	Not checked yet	Not checked yet
Customer platforms	Web_mobile	Web_mobile
Our review
Pros	Free plan includes up to five sessions per month Combines co-browsing, video chat, sharing, annotation, and recording Integrates with Salesforce, Zendesk, and major contact-center platforms	Real-time video with front- and rear-camera sharing Co-browsing, screen sharing, annotations, and file exchange Archived sessions with AI tagging of key moments
Cons	Paid-plan pricing is handled through sales contact AI capabilities are not part of the documented feature set The free plan has a five-session monthly limit	Access is listed for web rather than multiple platforms Pricing is handled through contact sales and demo requests Its strongest workflows focus on visual and technical support
Our verdict	Surfly is a browser-based collaboration platform for product, sales, service, and support teams. Its core experience combines universal co-browsing with screen and application sharing, video and text chat, camera sharing, on-screen… Read the review →	ViiBE is a browser-based remote visual support platform from Praxedo for field-service teams, contact centers, technicians, customers, and subject-matter experts. It connects participants through real-time video calls and lets them share… Read the review →

Strengths and trade-offs

• Surfly — where it wins

  • Free plan includes up to five sessions per month
  • Combines co-browsing, video chat, sharing, annotation, and recording
  • Integrates with Salesforce, Zendesk, and major contact-center platforms

  Where it doesn't

  • Paid-plan pricing is handled through sales contact
  • AI capabilities are not part of the documented feature set
  • The free plan has a five-session monthly limit

• ViiBE — where it wins

  • Real-time video with front- and rear-camera sharing
  • Co-browsing, screen sharing, annotations, and file exchange
  • Archived sessions with AI tagging of key moments

  Where it doesn't

  • Access is listed for web rather than multiple platforms
  • Pricing is handled through contact sales and demo requests
  • Its strongest workflows focus on visual and technical support

• Surfly8.9/10 · Free plan · pricing on request

  A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.

  Visit SurflyFull verdict →
• ViiBE8.7/10 · Pricing on request

  A visual support workspace for diagnosing issues with customers, agents, and field experts.

  Visit ViiBEFull verdict →