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Head-to-head · Video Customer Support Software

Surfly vs Cobrowse.io

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Surfly #4 in Video Customer Support Software 8.9/10 Free plan · pricing on request Free plan✓ 4 of 4 features Visit Surfly
Cobrowse.io #7 in Video Customer Support Software 8.4/10 Paid ✓ 4 of 4 features Visit Cobrowse.io

Surfly leads on 1 check, Cobrowse.io on 0, and 4 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSurfly · 8.9/10
  • Free planonly Surfly

Surfly scores higher on our rubric for video customer support software: 8.9 against 8.4 out of 10; our editors rank them #4 and #7.

Surfly offers free plan; Cobrowse.io doesn't.

Surfly is the better fit for organizations prioritizing free co-browsing access. Cobrowse.io is the better fit for affordable web-and-mobile co-browsing teams.

  • Surfly fits best

    Organizations prioritizing free co-browsing access

  • Cobrowse.io fits best

    Affordable web-and-mobile co-browsing teams

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Surfly 8.9/10 Visit ↗ Cobrowse.io 8.4/10 Visit ↗
At a glance
Editor score 8.9 8.4
Ranking #4 in Video Customer Support Software #7 in Video Customer Support Software
Best for Organizations prioritizing free co-browsing access Affordable web-and-mobile co-browsing teams
Pricing model Free plan + paid Paid
Starting price Free plan · pricing on request $18/user/mo
Free plan ✓ (best) —
Free trial — —
Deployment Cloud, Self-hosted Cloud, Self-hosted, Desktop, Mobile
Platforms Web Web, Windows, macOS, iOS, Android
Support Email, Docs Email, Tickets, Docs
Compliance ISO 27001, GDPR, HIPAA, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML
Integrations 9 integrations 50+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Surfly 4/4 · Cobrowse.io 4/4
Screen sharing ✓ ✓
Co-browsing ✓ ✓
Visual annotation ✓ ✓
Video recording ✓ ✓
Specs
Included agent seats Not checked yet Not checked yet
Customer platforms Web_mobile Web_mobile
Our review
Pros
  • Free plan includes up to five sessions per month
  • Combines co-browsing, video chat, sharing, annotation, and recording
  • Integrates with Salesforce, Zendesk, and major contact-center platforms
  • Web plan includes all features at $18 per agent monthly, billed annually
  • Supports co-browsing, screen sharing, annotation, recording, redaction, and remote control
  • Offers 11 integrations plus self-hosted and on-premises deployment options
Cons
  • Paid-plan pricing is handled through sales contact
  • AI capabilities are not part of the documented feature set
  • The free plan has a five-session monthly limit
  • No free plan is listed
  • The $18 rate applies to web; web and mobile apps cost $36
  • Large agent counts and self-hosting are reserved for the Custom plan
Our verdict

Surfly is a browser-based collaboration platform for product, sales, service, and support teams. Its core experience combines universal co-browsing with screen and application sharing, video and text chat, camera sharing, on-screen…

Read the review →

Cobrowse.io is a customer-support co-browsing platform for teams that need to guide customers through websites, mobile applications, third-party sites, and PDF content. It supports real-time collaboration between human or AI agents and…

Read the review →
  1. SurflyVideo Customer Support Software 8.9Free plan · pricing on request
  2. Cobrowse.ioVideo Customer Support Software 8.4Paid

Strengths and trade-offs

  • Surfly — where it wins

    • Free plan includes up to five sessions per month
    • Combines co-browsing, video chat, sharing, annotation, and recording
    • Integrates with Salesforce, Zendesk, and major contact-center platforms

    Where it doesn't

    • Paid-plan pricing is handled through sales contact
    • AI capabilities are not part of the documented feature set
    • The free plan has a five-session monthly limit

  • Cobrowse.io — where it wins

    • Web plan includes all features at $18 per agent monthly, billed annually
    • Supports co-browsing, screen sharing, annotation, recording, redaction, and remote control
    • Offers 11 integrations plus self-hosted and on-premises deployment options

    Where it doesn't

    • No free plan is listed
    • The $18 rate applies to web; web and mobile apps cost $36
    • Large agent counts and self-hosting are reserved for the Custom plan
  • Surfly8.9/10 · Free plan · pricing on request

    A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.

    Visit SurflyFull verdict →
  • Cobrowse.io8.4/10 · Paid

    A focused co-browsing platform with strong visual assistance and flexible deployment options.

    Visit Cobrowse.ioFull verdict →

More comparisons

All video customer support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update