Blitzz Visual Remote Assistance vs ViiBE

Blitzz Visual Remote Assistance9.0Visit ViiBE8.7Visit

Higher score Blitzz Visual Remote Assistance #3 in Video Customer Support Software 9.0/10 14-day trial Free trial✓ 4 of 4 features Visit Blitzz

vs

ViiBE #6 in Video Customer Support Software 8.7/10 Pricing on request ✓ 4 of 4 features Visit ViiBE

• Blitzz Visual Remote Assistance fits best

  Teams wanting priced, app-free visual support

• ViiBE fits best

  Field and expert-assisted customer support

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Side by side

Feature	Blitzz Visual Remote Assistance 9.0/10 Visit ↗	ViiBE 8.7/10 Visit ↗
At a glance
Editor score	9.0	8.7
Ranking	#3 in Video Customer Support Software	#6 in Video Customer Support Software
Best for	Teams wanting priced, app-free visual support	Field and expert-assisted customer support
Pricing model	Paid	Paid
Starting price	$35/user/mo	Pricing on request
Free plan	—	Not checked yet
Free trial	14 days	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, Windows, macOS, iOS, Android	Web
Support	Email, Tickets, Docs	Email, Phone
Integrations	7 integrations	10+ integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Blitzz Visual Remote Assistance 4/4 · ViiBE 4/4
Screen sharing	✓	✓
Co-browsing	✓	✓
Visual annotation	✓	✓
Video recording	✓	✓
Specs
Included agent seats	5 agents	Not checked yet
Customer platforms	Web_mobile	Web_mobile
Our review
Pros	Customers join video sessions without downloading an app Screen sharing, pointers, markup, photo capture, and OCR support diagnosis Integrates with Salesforce, ServiceNow, Zendesk, and other business tools	Real-time video with front- and rear-camera sharing Co-browsing, screen sharing, annotations, and file exchange Archived sessions with AI tagging of key moments
Cons	No free plan is available The published starting price requires annual billing Enterprise capabilities and call recording add-ons may require a higher tier	Access is listed for web rather than multiple platforms Pricing is handled through contact sales and demo requests Its strongest workflows focus on visual and technical support
Our verdict	Blitzz Visual Remote Assistance, marketed as Blitzz Concierge, is built for contact centers, customer service teams, and field service organizations that need to see and guide a customer's environment remotely. Customers can join… Read the review →	ViiBE is a browser-based remote visual support platform from Praxedo for field-service teams, contact centers, technicians, customers, and subject-matter experts. It connects participants through real-time video calls and lets them share… Read the review →

Strengths and trade-offs

• Blitzz Visual Remote Assistance — where it wins

  • Customers join video sessions without downloading an app
  • Screen sharing, pointers, markup, photo capture, and OCR support diagnosis
  • Integrates with Salesforce, ServiceNow, Zendesk, and other business tools

  Where it doesn't

  • No free plan is available
  • The published starting price requires annual billing
  • Enterprise capabilities and call recording add-ons may require a higher tier

• ViiBE — where it wins

  • Real-time video with front- and rear-camera sharing
  • Co-browsing, screen sharing, annotations, and file exchange
  • Archived sessions with AI tagging of key moments

  Where it doesn't

  • Access is listed for web rather than multiple platforms
  • Pricing is handled through contact sales and demo requests
  • Its strongest workflows focus on visual and technical support

• Blitzz Visual Remote Assistance9.0/10 · 14-day trial

  A focused visual support platform with app-free calls, collaboration tools, and business integrations.

  Visit BlitzzFull verdict →
• ViiBE8.7/10 · Pricing on request

  A visual support workspace for diagnosing issues with customers, agents, and field experts.

  Visit ViiBEFull verdict →