Cardina review
Controlled co-browsing and screen sharing for web-based customer support.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Cardina is a browser-based customer support and onboarding tool for teams that need to guide users through digital products. Agents can view customer webpages, draw annotations, request customer-consented control for scrolling, clicking, and typing, share their own screens, and optionally record sessions for replay. Customers join without downloads or meeting links. Its audience includes support and sales teams working with web experiences, particularly those that need more visual guidance than a conventional chat interaction provides.
Pricing is organized around a 14-day Free trial with no credit card required, a Pro plan at $69 USD per seat per month, and an Enterprise plan with tailored solutions and support. The published Pro plan includes everything in Free, while Enterprise includes everything in Pro. Pro can be billed monthly or annually. The paid structure is straightforward for teams budgeting per seat, but the product is not a permanent free-plan option. Buyers should choose Pro when the listed feature set and five integrations fit their operation, or Enterprise when tailored solutions and support are required.
Cardina’s strongest distinction is controlled visual assistance for web support. Two-way screen sharing, live webpage viewing, annotations, configurable viewing permissions, sensitive-data masking, blocked webpage elements, and agent action audit logs provide multiple ways to manage a session. Optional recording and replay adds a review path for support interactions. Integrations with Intercom, Zendesk, Salesforce, Sentry, and Slack broaden its fit across support, CRM, monitoring, and collaboration workflows. Teams supporting native mobile or desktop products should look elsewhere because Cardina is web-only; web-focused support and onboarding teams that need governed co-browsing are the clearest match.
Cardina pros and cons
- Where it wins
- Customer-consented control for scrolling, clicking, and typing
- Masking, permissions, blocked elements, and audit logs support control
- Five integrations connect support, CRM, monitoring, and team workflows
- Where it doesn't
- Platform coverage is limited to web
- Pro starts at $69 per seat per month
- Enterprise pricing is tailored rather than listed as a fixed amount
Cardina fact sheet, pricing and score →
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