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Grypp Universal CoBrowse

Paid#23 of 26 in Video Customer Support Software

Grypp Universal CoBrowse: A focused way to guide customers through web journeys without full-screen sharing. Ranked #23 of 26 in Video Customer Support Software by our editors (6.7/10); pricing: Pricing on request; best for scriptless website co-browsing deployments.

6.7/10Editor score

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Grypp Universal CoBrowse6.7 Visit Grypp

At a glance

Editor score
6.7 / 10
Pricing
Pricing on request
Best for
Scriptless website co-browsing deployments
Co-browsing
Yes
Founded
2017 · Northampton, United Kingdom
Facts checked
20 Sep 2026

Where it wins
- Scriptless co-browsing works across websites, forms, checkouts and portals.
- Masking, authentication and role-based access support controlled sessions.
- Save-and-resume, insights, conversion tracking and a public API extend workflows.
Where it doesn't
- It focuses on browser journeys rather than full desktop screen sharing.
- Pricing is handled through contact sales rather than published plans.
- Its scope is narrower than a broader customer support platform.

Our verdict on Grypp Universal CoBrowse

Grypp Universal CoBrowse is a browser-based co-browsing product from Grypp Corp Limited, founded in 2017. It is designed for contact-center and customer support teams that need to guide people through specific online journeys, including webpages, forms, checkouts, portals and account flows. Customers join through a browser without downloading or installing software, while agents can share navigation without viewing the customer’s entire desktop. The product is especially suited to scriptless deployments where support needs to help customers complete a web task in real time.

Its standout capability is the combination of shared navigation and session controls. Agents can guide a customer through an online flow while sensitive data masking helps protect selected information. Session authentication and role-based access add control around participation, while save-and-resume allows a journey to continue later. Page recording and post-session insights provide a way to examine sessions, and conversion tracking connects agent-led guidance with customer actions. Together, these features make Grypp more focused on completing measurable web journeys than on general remote assistance.

The platform is available across the web and API, with a public API for embedding co-browsing into support workflows. That makes it a fit for teams that want to connect co-browsing to an existing service process rather than adopt a broad support suite. According to the vendor’s pricing approach, prospective customers contact sales. Grypp should appeal to organizations that need controlled, browser-based guidance with no customer installation; teams seeking full-screen sharing, verified video support or wider platform coverage should consider a broader alternative.

Your product? Our editors can test Grypp Universal CoBrowse in depth and publish a review, labelled as paid · from $149/mo →

Grypp Universal CoBrowse pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 20 Sep 2026.

See plans on grypp.io

Grypp Universal CoBrowse fact sheet

Free plan	Not verified
Paid from	Not verified
Screen sharing	No
Co-browsing	Yes
Visual annotation	Yes
Video recording	Not verified
Included agent seats	Not verified
Customer platforms	Web_mobile
Deployment	Cloud
Platforms	Web
Compliance & security	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Support	Email
Built for	Mid-market, Enterprise (editorial estimate)
Pricing	Pricing on request
Website	grypp.io
Facts checked	20 Sep 2026

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Featured on iTechGuides

Grypp Universal CoBrowse is listed in our Video Customer Support Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update