SupportScreen

At a glance

• Editor score
  7.2 / 10
• Pricing
  Pricing on request
• Best for
  Teams focused on customer screen assistance
• Co-browsing
  Yes
• Facts checked
  20 Sep 2026

• Where it wins

  • Full-screen viewing with optional remote control
  • Annotations, ready-to-go commands, and workflow integrations
  • White labeling, surveys, reporting, and audit logging

• Where it doesn't

  • No customer-session video recording
  • Pricing requires contacting sales
  • No mobile customer platform coverage

Our verdict on SupportScreen

SupportScreen is a browser-based customer support tool from CrankWheel ehf. It is designed for customer service teams that need to see a customer's full desktop screen and, when appropriate, request remote control. Customers can typically join without installing software, while agents work through a modern web browser. The product supports web, Windows, macOS, and Linux, making it suited to teams handling screen-based assistance across desktop environments.

Its strongest area is the depth of the screen-assistance workflow. Agents can view the full screen, use visual annotations, send ready-to-go commands, and request optional remote control. Customer satisfaction surveys, per-agent and per-team reporting, fine-grained access control, and audit logging extend the product beyond basic screen sharing. White labeling and a custom domain can also help teams present the support experience within their own brand. SupportScreen connects with support desks, voice-based support, and chat-based support workflows, although named product integrations are not specified.

SupportScreen uses a contact-sales pricing model, with the official site directing prospective customers to request a demo. That approach may suit organizations evaluating a tailored support workflow, but teams seeking self-serve plan comparison will need to engage with sales. The product is a better fit for live customer screen assistance than for teams prioritizing recorded support videos, since video is never stored and customer-session recording is not indicated. Choose SupportScreen for full-screen co-browsing, remote assistance, controls, and reporting across desktop platforms; consider an alternative if mobile customer coverage or stored video is central to the support operation.

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SupportScreen pricing

SupportScreen fact sheet

SupportScreen integrations

SupportScreen lists 3 integrations on its own site.

• support desks
• voice-based support
• chat-based support

Alternatives to SupportScreen

• SightCall Remote Visual SupportEnterprise visual support with video, AR guidance, co-browsing, and service-system integrations.9.4
• LiveCallA capable free starting point for teams offering video and audio support.9.2
• Blitzz Visual Remote AssistanceA focused visual support platform with app-free calls, collaboration tools, and business integrations.9.0

See all SupportScreen alternatives →

Featured on iTechGuides

SupportScreen is listed in our Video Customer Support Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update