SupportScreen review
A focused choice for browser-based customer screen assistance, not recorded video support.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
SupportScreen is a browser-based customer support tool from CrankWheel ehf. It is designed for customer service teams that need to see a customer's full desktop screen and, when appropriate, request remote control. Customers can typically join without installing software, while agents work through a modern web browser. The product supports web, Windows, macOS, and Linux, making it suited to teams handling screen-based assistance across desktop environments.
Its strongest area is the depth of the screen-assistance workflow. Agents can view the full screen, use visual annotations, send ready-to-go commands, and request optional remote control. Customer satisfaction surveys, per-agent and per-team reporting, fine-grained access control, and audit logging extend the product beyond basic screen sharing. White labeling and a custom domain can also help teams present the support experience within their own brand. SupportScreen connects with support desks, voice-based support, and chat-based support workflows, although named product integrations are not specified.
SupportScreen uses a contact-sales pricing model, with the official site directing prospective customers to request a demo. That approach may suit organizations evaluating a tailored support workflow, but teams seeking self-serve plan comparison will need to engage with sales. The product is a better fit for live customer screen assistance than for teams prioritizing recorded support videos, since video is never stored and customer-session recording is not indicated. Choose SupportScreen for full-screen co-browsing, remote assistance, controls, and reporting across desktop platforms; consider an alternative if mobile customer coverage or stored video is central to the support operation.
SupportScreen pros and cons
- Where it wins
- Full-screen viewing with optional remote control
- Annotations, ready-to-go commands, and workflow integrations
- White labeling, surveys, reporting, and audit logging
- Where it doesn't
- No customer-session video recording
- Pricing requires contacting sales
- No mobile customer platform coverage
SupportScreen fact sheet, pricing and score →
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