Best SupportScreen Alternatives in 2026
The top SupportScreen alternatives are SightCall Remote Visual Support, LiveCall and Blitzz Visual Remote Assistance: 15 video customer support software our editors would look at instead of SupportScreen, in our ranking order.
SupportScreen: A focused choice for browser-based customer screen assistance, not recorded video support. Where it falls short: no customer-session video recording.
Switching from SupportScreen? For most video customer support software buyers the best SupportScreen alternative is SightCall Remote Visual Support, built for enterprise visual support across channels. On a budget, Zoho Assist starts at $10/user/mo. LiveCall has a free plan. Blitzz Visual Remote Assistance offers the most included agent seats (5 agents).
Why People Look for a SupportScreen Alternative
- No customer-session video recording
- Pricing requires contacting sales
- No mobile customer platform coverage
- No video recording — 12 of the alternatives below have it
Quick Picks by What You Need
- Best overallSightCall Remote Visual Support9.4
Enterprise visual support across channels
Visit SightCall Remote Visual Support - Lowest priceZoho Assist7.5
Paid plans from $10/user/mo
Visit Zoho Assist - Best free optionLiveCall9.2
Has a free plan
Visit LiveCall - Most included agent seatsBlitzz Visual Remote Assistance9.0
5 agents
Visit Blitzz Visual Remote Assistance - Best for video recordingSightCall Remote Visual Support9.4
Video recording (SupportScreen: no)
Visit SightCall Remote Visual Support
All 15 SupportScreen Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forEnterprise visual support across channels
- Better than SupportScreen:
- Video recording
- Editor score 9.4 vs 7.2
Enterprise visual support with video, AR guidance, co-browsing, and service-system integrations.
- Co-browsing
- Video recording
- Screen sharing
9.4/10★★★★★Visit SightCall -
Best forTeams wanting free video support
- Better than SupportScreen:
- Video recording
- Editor score 9.2 vs 7.2
A capable free starting point for teams offering video and audio support.
- Co-browsing
- Video recording
- Screen sharing
9.2/10★★★★★Visit LiveCall -
Best forTeams wanting priced, app-free visual support
- Better than SupportScreen:
- Video recording
- Editor score 9.0 vs 7.2
A focused visual support platform with app-free calls, collaboration tools, and business integrations.
- Co-browsing
- Video recording
- Screen sharing
9.0/10★★★★☆Visit Blitzz -
Best forOrganizations prioritizing free co-browsing access
- Better than SupportScreen:
- Video recording
- Editor score 8.9 vs 7.2
A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.
- Co-browsing
- Video recording
- Screen sharing
8.9/10★★★★☆Visit Surfly -
Best forEnterprise visual engagement workflows
- Better than SupportScreen:
- Video recording
- Editor score 8.8 vs 7.2
A broad visual support platform for enterprise teams that need video, sharing, and routing.
- Co-browsing
- Video recording
- Screen sharing
8.8/10★★★★☆Visit Recursive Labs -
Best forField and expert-assisted customer support
- Better than SupportScreen:
- Video recording
- Editor score 8.7 vs 7.2
A visual support workspace for diagnosing issues with customers, agents, and field experts.
- Co-browsing
- Video recording
- Screen sharing
8.7/10★★★★☆Visit ViiBE -
Best forAffordable web-and-mobile co-browsing teams
- Better than SupportScreen:
- Video recording
- Editor score 8.4 vs 7.2
A focused co-browsing platform with strong visual assistance and flexible deployment options.
- Co-browsing
- Video recording
- Screen sharing
8.4/10★★★★☆Visit Cobrowse.io -
Best forStructured remote guidance with AI documentation
- Better than SupportScreen:
- Video recording
- Editor score 8.3 vs 7.2
A structured remote-guidance platform combining video support, documentation, and AI analysis.
- Video recording
- Screen sharing
- Visual annotation
8.3/10★★★★☆Visit XMReality -
Best forSmall teams needing low-cost browser assistance
- Better than SupportScreen:
- Editor score 8.1 vs 7.2
A low-cost browser assistance tool with strong co-browsing and no session recording.
- Co-browsing
- Screen sharing
- Visual annotation
8.1/10★★★★☆Visit Median -
Best forAI-powered visual support operations
- Better than SupportScreen:
- Video recording
- Editor score 8.0 vs 7.2
A broad visual support platform for teams connecting AI, sessions, and service workflows.
- Co-browsing
- Video recording
- Screen sharing
8.0/10★★★★☆Visit TechSee -
Best forIndustrial and technical remote assistance
- Better than SupportScreen:
- Video recording
- Editor score 7.9 vs 7.2
A feature-rich visual assistance platform for technical and industrial support.
- Video recording
- Screen sharing
- Visual annotation
7.9/10★★★★☆Visit Help Lightning -
Best forInspection and service teams needing visual evidence
- Better than SupportScreen:
- Video recording
- Editor score 7.8 vs 7.2
A visual support workspace for documenting remote inspections and service calls.
- Video recording
- Visual annotation
7.8/10★★★★☆Visit OnSight RVX -
Best forBroad remote support across nearly every platform
- Better than SupportScreen:
- Editor score 7.7 vs 7.2
Broad remote-support coverage with visual and mobile options, but no free plan.
7.7/10★★★★☆Visit RemoteCall -
Best forSalesforce-centric visual service organizations
- Better than SupportScreen:
- Video recording
- Editor score 7.6 vs 7.2
A Salesforce-connected visual support add-on for live remote assistance and field workflows.
- Video recording
- Screen sharing
- Visual annotation
7.6/10★★★★☆Visit Salesforce -
Best forBudget-conscious teams needing remote support
- Better than SupportScreen:
- Editor score 7.5 vs 7.2
A cost-conscious remote support platform with video chat, access tools, and broad platform coverage.
7.5/10★★★★☆Visit Zoho Assist
SupportScreen Alternatives: Common Questions
What is the best alternative to SupportScreen?
SightCall Remote Visual Support: #1 in our Video Customer Support Software ranking, with an editor score of 9.4 out of 10. Enterprise visual support with video, AR guidance, co-browsing, and service-system integrations.
Is there a free alternative to SupportScreen?
Yes. LiveCall, Surfly, Median and Zoho Assist have a free plan or a free tier.
What is the cheapest paid alternative to SupportScreen?
Of the alternatives here that publish a price, Zoho Assist starts lowest, at $10/user/mo.
Why do people look for SupportScreen alternatives?
No customer-session video recording; Pricing requires contacting sales; No mobile customer platform coverage.
Which SupportScreen alternative has the most included agent seats?
Blitzz Visual Remote Assistance, with 5 agents.
How do I switch from SupportScreen?
Export your data from SupportScreen (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel SupportScreen.
How to Switch from SupportScreen
- Export your data from SupportScreen (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel SupportScreen.
SupportScreen vs Each Alternative
| # | Tool | Free plan | Paid from | Screen sharing | Co-browsing | Visual annotation | Video recording | Score |
|---|---|---|---|---|---|---|---|---|
| 18 | SupportScreen | Yes | Yes | Yes | No | 7.2 | ||
| 1 | SightCall Remote Visual Support | Yes | Yes | Yes | Yes | 9.4 | ||
| 2 | LiveCall | Yes | Yes | Yes | Yes | 9.2 | ||
| 3 | Blitzz Visual Remote Assistance | No | $35/user/mo | Yes | Yes | Yes | Yes | 9.0 |
| 4 | Surfly | Yes | Yes | Yes | Yes | Yes | 8.9 | |
| 5 | Recursive Labs Visual Engagement Platform | No | Yes | Yes | Yes | Yes | 8.8 | |
| 6 | ViiBE | Yes | Yes | Yes | Yes | 8.7 | ||
| 7 | Cobrowse.io | No | $18/user/mo | Yes | Yes | Yes | Yes | 8.4 |
| 8 | XMReality Remote Guidance | No | $35/user/mo | Yes | Yes | Yes | 8.3 | |
| 9 | Median | Yes | $25/user/mo | Yes | Yes | Yes | No | 8.1 |
| 10 | TechSee VIA Platform | Yes | Yes | Yes | Yes | 8.0 | ||
| 11 | Help Lightning Remote Assistance | Yes | Yes | Yes | 7.9 | |||
| 12 | OnSight RVX | No | $29/mo | Yes | Yes | 7.8 | ||
| 13 | RemoteCall | No | $40.84/user/mo | 7.7 | ||||
| 14 | Salesforce Visual Remote Assistant | No | $50/user/mo | Yes | Yes | Yes | 7.6 | |
| 15 | Zoho Assist | Yes | $10/user/mo | 7.5 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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