Glia CoBrowsing
Glia CoBrowsing: A co-browsing support product for omnichannel teams serving digital journeys. Ranked #22 of 26 in Video Customer Support Software by our editors (6.8/10); pricing: Pricing on request; best for omnichannel teams adding co-browsing.
At a glance
- Editor score6.8 / 10
- PricingPricing on request
- Best forOmnichannel teams adding co-browsing
- Co-browsingYes
- Founded2012
- Facts checked20 Sep 2026
Where it wins
- Collaborative browsing helps representatives guide visitors in real time.
- Supports secure screen sharing, video chat, messaging, and document sharing.
- Works across web, iOS, Android, websites, and mobile-app experiences.
Where it doesn't
- Purchase requires a contact-sales conversation.
- Its positioning centers on regulated organizations using Glia’s platform.
- Co-browsing may exceed the needs of teams seeking basic chat support.
Our verdict on Glia CoBrowsing
Glia CoBrowsing helps customer service representatives and visitors navigate online properties together. Representatives can observe customer activity, guide users through forms and processes, share screens securely, and provide video support while switching among chat, voice, and video. The product is positioned for banks, credit unions, insurers, and other regulated organizations using Glia’s digital customer service platform. Support can extend across website and mobile-app experiences, with secure messaging and document sharing included in the broader service context.
The strongest fit is for teams that need more than a text conversation to complete digital processes. Co-browsing keeps the representative and customer focused on the same online journey, while live observation and guidance can help with difficult steps. Video chat, secure screen sharing, and channel switching add options when a customer needs explanation or direct assistance. Its web, iOS, and Android coverage also suits organizations supporting customers across browser and mobile experiences.
Pricing is handled through contact sales. According to the vendor’s pricing page, the model uses fixed pricing and unlimited seats, while purchasing is not presented as a self-serve plan selection. Glia CoBrowsing was founded in 2012 and is a focused choice for organizations building omnichannel digital support around guided customer journeys. Teams that need collaborative browsing, secure screen sharing, and channel continuity should consider it; teams looking only for basic chat support may find its broader service approach unnecessary.
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Glia CoBrowsing pricing
Glia CoBrowsing fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Screen sharing | Yes |
| Co-browsing | Yes |
| Visual annotation | Not verified |
| Video recording | Not verified |
| Included agent seats | Not verified |
| Customer platforms | Web_mobile |
| Deployment | Cloud |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, HIPAA, PCI DSS, 2FA |
| Support | Phone, Tickets |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations See all → |
| Pricing | Pricing on request (source) |
| Website | glia.com |
| Facts checked | 20 Sep 2026 |
Alternatives to Glia CoBrowsing
- SightCall Remote Visual SupportEnterprise visual support with video, AR guidance, co-browsing, and service-system integrations.9.4
- LiveCallA capable free starting point for teams offering video and audio support.9.2
- Blitzz Visual Remote AssistanceA focused visual support platform with app-free calls, collaboration tools, and business integrations.9.0
See all Glia CoBrowsing alternatives →
Also Ranked In
Glia CoBrowsing is ranked in 2 of our directories.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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