CobrowseApp
CobrowseApp: A focused web support tool for guiding customers through live sessions and escalating to video. Ranked #24 of 26 in Video Customer Support Software by our editors (6.6/10); pricing: Pricing on request; best for web support teams adding quick video escalation.
At a glance
- Editor score6.6 / 10
- PricingPricing on request
- Best forWeb support teams adding quick video escalation
- Co-browsingYes
- Facts checked20 Sep 2026
Where it wins
- Live co-browsing with customer-approved control and visual annotations
- One-click video escalation plus built-in text chat
- Six integrations spanning CRM, support, messaging, and analytics tools
Where it doesn't
- Requires JavaScript snippet installation on a website or app
- Contact-sales pricing adds a step before evaluating cost
- Focused on browser-based customer support sessions
Our verdict on CobrowseApp
CobrowseApp is a browser-based co-browsing platform for customer support and customer success teams. Agents can view active customer sessions, request customer-approved control, navigate alongside customers, and guide them with pointers, drawing, and annotations. Built-in text chat and one-click video escalation extend the interaction beyond static support messages. It is aimed at web teams that need a visual way to resolve customer questions without asking customers to download software or open screen-sharing links.
The product’s strongest fit is its focused live-session workflow. A support team can filter sessions by page, company, user type, or behavior, then work directly in the customer’s browser context. Real-time co-browsing, controlled navigation, and visual guidance address issues that are difficult to explain through text alone. The JavaScript snippet installation model connects the experience to a website or app, while the six listed integrations—Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Segment—support common customer-support, communication, and analytics workflows.
CobrowseApp suits teams that want a dedicated web escalation path rather than a broader customer-service suite. Pricing is handled through contact sales, so evaluation should include the commercial process as well as the technical installation. The product is most compelling for organizations where browser-based guidance, session filtering, and rapid video escalation are central to support operations. Teams seeking a wider platform footprint or a tool centered on functions beyond web co-browsing may prefer a broader alternative.
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CobrowseApp pricing
CobrowseApp fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Screen sharing | Not verified |
| Co-browsing | Yes |
| Visual annotation | Yes |
| Video recording | Not verified |
| Included agent seats | Not verified |
| Customer platforms | Web |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, Segment |
| Pricing | Pricing on request |
| Website | cobrowseapp.com |
| Facts checked | 20 Sep 2026 |
CobrowseApp integrations
CobrowseApp lists 6 integrations on its own site.
- Salesforce
- HubSpot
- Zendesk
- Slack
- Microsoft Teams
- Segment
Alternatives to CobrowseApp
- SightCall Remote Visual SupportEnterprise visual support with video, AR guidance, co-browsing, and service-system integrations.9.4
- LiveCallA capable free starting point for teams offering video and audio support.9.2
- Blitzz Visual Remote AssistanceA focused visual support platform with app-free calls, collaboration tools, and business integrations.9.0
See all CobrowseApp alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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