Best ServiceNow Service Catalog Alternatives in 2026
The top ServiceNow Service Catalog alternatives are ManageEngine ServiceDesk Plus, GLPI and Freshservice: 15 IT service catalog software our editors would look at instead of ServiceNow Service Catalog, in our ranking order.
ServiceNow Service Catalog: A deep enterprise catalog with guided creation, eligibility rules, approvals, and fulfillment automation. Where it falls short: pricing requires contacting sales.
Switching from ServiceNow Service Catalog? For most it service catalog software buyers the best ServiceNow Service Catalog alternative is ManageEngine ServiceDesk Plus, built for budget-conscious teams needing full ITSM.
Why People Look for a ServiceNow Service Catalog Alternative
- Pricing requires contacting sales
- The listed platform is web-based
- Advanced capabilities require higher ITSM tiers
- No free plan — 2 of the alternatives below have it
Quick Picks by What You Need
- Best overallManageEngine ServiceDesk Plus9.1
Budget-conscious teams needing full ITSM
Visit ManageEngine ServiceDesk Plus - Lowest priceManageEngine ServiceDesk Plus9.1
Paid plans from $13/user/mo
Visit ManageEngine ServiceDesk Plus - Best free optionManageEngine ServiceDesk Plus9.1
Has a free plan (ServiceNow Service Catalog has none)
Visit ManageEngine ServiceDesk Plus
All 15 ServiceNow Service Catalog Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forBudget-conscious teams needing full ITSM
- Better than ServiceNow Service Catalog:
- Free plan
A feature-rich ITSM suite with a free entry point and clear paid-tier expansion.
- Approval workflows
9.1/10★★★★★Visit ManageEngine -
Best forOpen-source teams needing catalog and asset control
- Better than ServiceNow Service Catalog:
- Free plan
A broad open-source ITSM suite for teams that need catalog, ticket, and asset management.
- Approval workflows
8.9/10★★★★☆Visit GLPI -
Best forGrowing IT teams wanting broad ITSM value
Broad ITSM coverage with service catalogs, automation, assets, approvals, and AI.
- Approval workflows
8.8/10★★★★☆Visit Freshservice -
Best forEnterprises needing comprehensive ITIL service management
A broad ITIL-aligned platform for enterprises that need catalog, workflow, CMDB, and change control.
- Approval workflows
8.5/10★★★★☆Visit OpenText SMAX -
Best forLarge organizations extending catalogs beyond IT
A broad service catalog and workflow platform for IT and business departments.
Pricing on request · 30-day trial Our Matrix42 Enterprise Service Management verdict → Visit Matrix428.4/10★★★★☆Visit Matrix42 -
Best forOrganizations wanting configurable enterprise ITSM
A configurable ITSM platform that combines service management, assets, workflows, and automation.
8.3/10★★★★☆Visit EasyVista -
Best forEnterprises needing service shop and GRC
A broad ITSM suite for enterprises that need service catalog, GRC, and service operations.
8.2/10★★★★☆Visit USU -
Best forEstablished teams wanting AI-enabled ITSM
A broad, AI-enabled ITSM platform for established teams with complex workflows.
- Approval workflows
8.1/10★★★★☆Visit TeamDynamix -
Best forTeams prioritizing AI-assisted service catalogs
A broad ITSM suite combining AI assistance, service catalogs, workflows, and asset management.
8.0/10★★★★☆Visit SymphonyAI -
Best forDepartments needing IT and non-IT catalogs
A broad service catalog platform for organizations managing IT and business services.
7.9/10★★★★☆Visit HaloITSM -
Best forMid-sized teams needing department-specific catalogs
A broad service catalog platform for mid-sized teams managing multiple departments.
7.8/10★★★★☆Visit Vivantio -
Best forTeams wanting established, full-featured ITSM
A broad ITSM platform with service catalog, asset, workflow, and reporting capabilities.
- Approval workflows
7.7/10★★★★☆Visit TOPdesk -
Best forIT teams wanting broad service-desk coverage
A broad IT service desk with strong catalog, asset, CMDB, SLA, and automation coverage.
- Approval workflows
7.6/10★★★★☆Visit SolarWinds -
Best forITIL teams wanting catalog and process automation
A broad ITSM platform for teams that need catalog, workflow, CMDB, and ITIL processes.
7.5/10★★★★☆Visit OTRS -
Best forIT teams needing AI and self-hosted options
A broad ITSM platform with AI, self-hosting, and a high starting price.
- Approval workflows
7.4/10★★★★☆Visit SysAid
ServiceNow Service Catalog Alternatives: Common Questions
What is the best alternative to ServiceNow Service Catalog?
ManageEngine ServiceDesk Plus: #2 in our IT Service Catalog Software ranking, with an editor score of 9.1 out of 10. A feature-rich ITSM suite with a free entry point and clear paid-tier expansion.
Is there a free alternative to ServiceNow Service Catalog?
Yes. ManageEngine ServiceDesk Plus and GLPI have a free plan or a free tier.
What is the cheapest paid alternative to ServiceNow Service Catalog?
Of the alternatives here that publish a price, ManageEngine ServiceDesk Plus starts lowest, at $13/user/mo.
Why do people look for ServiceNow Service Catalog alternatives?
Pricing requires contacting sales; The listed platform is web-based; Advanced capabilities require higher ITSM tiers.
How do I switch from ServiceNow Service Catalog?
Export your data from ServiceNow Service Catalog (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel ServiceNow Service Catalog.
How to Switch from ServiceNow Service Catalog
- Export your data from ServiceNow Service Catalog (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel ServiceNow Service Catalog.
ServiceNow Service Catalog vs Each Alternative
| # | Tool | Free plan | Paid from | Approval workflows | Score |
|---|---|---|---|---|---|
| 1 | ServiceNow Service Catalog | No | Yes | 9.3 | |
| 1 | ManageEngine ServiceDesk Plus | Yes | $13/user/mo | Yes | 9.1 |
| 2 | GLPI | Yes | €19/user/mo | Yes | 8.9 |
| 3 | Freshservice | No | $19/user/mo | Yes | 8.8 |
| 4 | OpenText SMAX | No | Yes | 8.5 | |
| 5 | Matrix42 Enterprise Service Management | No | 8.4 | ||
| 6 | EasyVista Service Manager | No | 8.3 | ||
| 7 | USU IT Service Management | 8.2 | |||
| 8 | TeamDynamix ITSM | No | Yes | 8.1 | |
| 9 | SymphonyAI IT Service Management | 8.0 | |||
| 10 | HaloITSM | No | £66/user/mo | 7.9 | |
| 11 | Vivantio | No | $49/user/mo | 7.8 | |
| 12 | TOPdesk | No | £51/user/mo | Yes | 7.7 |
| 13 | SolarWinds Service Desk | No | $39/seat/mo | Yes | 7.6 |
| 14 | OTRS | No | 7.5 | ||
| 15 | SysAid | No | $89/user/mo | Yes | 7.4 |
Head-to-Head
- ServiceNow Service Catalog vs ManageEngine ServiceDesk Plus
- ServiceNow Service Catalog vs GLPI
- ServiceNow Service Catalog vs Freshservice
- ServiceNow Service Catalog vs OpenText SMAX
- ServiceNow Service Catalog vs Matrix42 Enterprise Service Management
- ServiceNow Service Catalog vs EasyVista Service Manager
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update