Help Desk Software: ranks 51–100
Page 2 of 2 of the full help desk software ranking. Every tool here is researched from its official pricing and product pages. See our top picks →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Ranks 51–100 of 100 tools, best first
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Best forB2B support teams needing account health context
A B2B help desk with account health context, omnichannel support, and AI tools.
- Shared inbox
- Customer portal
- SLA management
4.7/10★★☆☆☆Visit TeamSupport -
Best forPremium ecommerce contact-center operations
A feature-rich contact center for ecommerce teams that can support premium per-agent pricing.
- Shared inbox
- SLA management
- Help center
4.6/10★★☆☆☆Visit Dixa -
Best forHighly customizable self-hosted teams
A flexible help desk for teams that want self-hosting, automation, and deep customization.
- Shared inbox
- Customer portal
- SLA management
4.5/10★★☆☆☆Visit Cerb -
Best forTeams wanting flexible inbox workflows and AI drafting
A flexible help desk for shared inbox workflows, AI assistance, and multichannel support.
- Shared inbox
- SLA management
- Help center
4.4/10★★☆☆☆Visit Enchant -
Best forTechnical teams needing deployable open-source support
A deployable open-source help desk with strong ticketing, identity, automation, and API coverage.
- Shared inbox
- Customer portal
- SLA management
4.3/10★★☆☆☆Visit GoatFlow -
Best forTeams needing ticketing plus VoIP and community
A broad help desk with free access, VoIP support, and tiered paid editions.
- Customer portal
- SLA management
- Help center
4.2/10★★☆☆☆Visit SmarterTrack -
Best forSmall teams wanting straightforward web ticketing
A practical ticketing desk for small teams that prefer straightforward deployment.
- Customer portal
- Help center
- Ticket automation
4.1/10★★☆☆☆Visit HESK -
Best forEmail-first teams needing collaboration controls
A focused shared inbox help desk for email-first support teams.
- Shared inbox
- Customer portal
- Help center
4.0/10★★☆☆☆Visit SupportBee -
Best forSmall teams needing low-cost multichannel support
A low-cost help desk for small teams managing tickets across multiple channels.
- Shared inbox
- Customer portal
- SLA management
3.8/10★★☆☆☆Visit Deskero -
Best forLarge contact centers needing omnichannel routing
A broad omnichannel help desk for large contact centers with complex routing needs.
- Shared inbox
- SLA management
- Help center
3.7/10★★☆☆☆Visit Kapture CX -
Best forTeams centered on chat-led customer support
A chat-led support platform with automation, shared inboxes, and 30 named integrations.
3.6/10★★☆☆☆Visit HelpCrunch -
Best forEcommerce brands needing order-aware support
Commerce-aware support with order self-service, omnichannel inboxes and AI agents.
- Shared inbox
- Customer portal
- SLA management
3.5/10★★☆☆☆Visit Richpanel -
Best forAccount-focused support with dynamic SLAs
A strong fit for complex account support, with focused web/API coverage and paid plans.
- Shared inbox
- Customer portal
- SLA management
3.4/10★★☆☆☆Visit Supportbench -
Best forTeams needing cloud or self-hosted support workflows
A flexible help desk with cloud and self-hosted deployment, shared inboxes, automation, and SLAs.
- Shared inbox
- SLA management
- Help center
3.3/10★★☆☆☆Visit UseResponse -
Best forTechnical support teams using modern collaboration tools
A collaboration-focused help desk with strong workflows, AI, and technical integrations.
- Shared inbox
- Customer portal
- SLA management
3.2/10★★☆☆☆Visit Plain -
Best forOrganizations needing broad case capture and mobile support
A broad help desk with a capable free plan and focused paid add-ons.
- Shared inbox
- Customer portal
- SLA management
3.1/10★★☆☆☆Visit NABD System -
Best forWordPress businesses wanting unlimited low-cost support
A low-cost WordPress help desk with unlimited tickets, agents, and customers.
- Customer portal
- Help center
- Ticket automation
3.0/10★★☆☆☆Visit Support Genix -
Best forWhatsApp-led customer service teams
A capable WhatsApp-led help desk with broad channels, automation, and a high entry price.
- Shared inbox
3.0/10★★☆☆☆Visit Trengo -
Best forOrganizations needing open-source service management
A broad open-source service desk with strong workflow coverage and costly hosted plans.
- Shared inbox
- Customer portal
- SLA management
3.0/10★★☆☆☆Visit Qisutu -
Best forTeams wanting modular help desk components
A modular help desk with strong self-service and workflow coverage, but no free plan.
- Shared inbox
- Customer portal
- SLA management
3.0/10★★☆☆☆Visit Helprace -
Best forSmall teams wanting low-cost multichannel ticketing
Low-cost multichannel help desk software with ticketing, SLAs, automation, and self-service.
- Shared inbox
- Customer portal
- SLA management
3.0/10★★☆☆☆Visit Trakdesk -
Best forIT teams needing assets, CMDB, and messaging channels
A broad service desk for teams managing tickets, assets, workflows, and channels.
- Shared inbox
- Customer portal
- SLA management
3.0/10★★☆☆☆Visit Desk Manager -
Best forOrganizations wanting a simple self-hosted help desk
A free, self-hosted help desk for teams that need core ticketing without a broad integration stack.
- Customer portal
- SLA management
- Help center
3.0/10★★☆☆☆Visit osTicket -
Best forSelf-hosters wanting an open-source support inbox
A self-hosted support inbox with SLAs, automation, portals, chat, APIs, and optional AI.
- Shared inbox
- Customer portal
- SLA management
3.0/10★★☆☆☆Visit Helpy -
Best forSmall businesses prioritizing chat and lead engagement
A chat-focused help desk with a free plan, automation, tracking, and multichannel messaging.
3.0/10★★☆☆☆Visit Gist -
Best forOrganizations needing open-source ticketing
A flexible open-source helpdesk with strong ticketing, portals, and self-hosting options.
- Customer portal
- SLA management
- Help center
3.0/10★★☆☆☆Visit Open Helpdesk -
Best forSmall IT service teams needing billing and assets
A help desk and PSA platform that connects support, billing, projects, and assets.
- Shared inbox
- Customer portal
- SLA management
3.0/10★★☆☆☆Visit SherpaDesk -
Best forSmall support teams wanting AI and strong SLA controls
A focused help desk with free ticketing, strong SLA controls, and AI across paid tiers.
- Shared inbox
- Customer portal
- SLA management
3.0/10★★☆☆☆Visit Sympoq -
Best forTeams wanting a free self-hosted help desk
A free self-hosted help desk with broad core support features and limited integrations.
- Shared inbox
- Customer portal
- SLA management
3.0/10★★☆☆☆Explore Andrea -
Best forWordPress site owners needing embedded support
A capable WordPress-native help desk with free access and flexible site-based plans.
- Shared inbox
- Customer portal
- SLA management
3.0/10★★☆☆☆Visit SupportCandy -
Best forDevelopers needing a focused open-source ticket system
A focused, self-hosted ticket system for developers who want control of support infrastructure.
- Customer portal
- SLA management
- Ticket automation
3.0/10★★☆☆☆Visit Escalated -
Best forWordPress businesses needing customizable support
A flexible WordPress help desk with free access, automation, portals, and integrations.
- Shared inbox
- Customer portal
- Ticket automation
3.0/10★★☆☆☆Visit Fluent Support -
Best forEstablished teams needing forums and SLA tracking
A broad help desk suite for teams that need forums, workflows, and SLA tracking.
- Customer portal
- SLA management
- Help center
3.0/10★★☆☆☆Visit KronoDesk -
Best forSmall teams needing free omnichannel conversations
A capable conversational inbox for small teams, with traditional help-desk depth kept narrow.
- Shared inbox
3.0/10★★☆☆☆Visit Whelp -
Best forSelf-hosted teams needing multilingual branded support
A broad self-hosted help desk for teams managing multiple brands and languages.
- SLA management
3.0/10★★☆☆☆Visit SupportPal -
Best forSmall email- and knowledge-base-focused teams
A practical help desk for small teams that center support on email and self-service.
- Shared inbox
- Customer portal
- Help center
3.0/10★★☆☆☆Visit UserEcho -
Best forTechnical teams wanting extensible self-hosted tickets
A configurable ticketing system for technical teams that want control and extensibility.
- SLA management
- Ticket automation
- API access
3.0/10★★☆☆☆Visit Go Help Desk -
Best forSolo creators and small product support teams
Affordable ticketing and knowledge base tools for solo creators and small support teams.
- Customer portal
- Help center
- Ticket automation
3.0/10★★☆☆☆Visit Ticksy -
Best forTeams managing support as workflow-driven tasks
A workflow-focused support tool for teams that manage requests as tasks.
3.0/10★★☆☆☆Visit DoneDone -
Best forITSM teams needing assets and service catalogs
A deep ITSM platform for teams managing tickets, assets, catalogs, and SLAs.
- Customer portal
- SLA management
- Help center
3.0/10★★☆☆☆Visit ServiceTonic -
Best forSmall teams wanting a modern AI help desk
A modern, conversation-first help desk for small teams with paid plans and focused integrations.
- Shared inbox
- Customer portal
- SLA management
3.0/10★★☆☆☆Visit SmartDesk -
Best forSmall teams wanting low-cost basic ticketing
A low-cost, website-embedded help desk for teams needing basic ticketing.
- Shared inbox
- Customer portal
- Help center
3.0/10★★☆☆☆Visit UserDeck -
Best forTeams combining forums with lightweight support
A community-focused help desk for teams that value customer feedback.
3.0/10★★☆☆☆Visit Sugester -
Best forSmall teams needing straightforward ticketing
Straightforward ticketing with workflows, SLAs, portals, reporting, and mobile apps.
- Shared inbox
- Customer portal
- SLA management
3.0/10★★☆☆☆Visit Cayzu -
Best forTeams preferring email support with customer forums
A focused help desk for email support, forums, and knowledge bases.
- Shared inbox
- Customer portal
- Help center
3.0/10★★☆☆☆Visit Tender Support -
Best forSmall teams needing a straightforward email help desk
A focused email help desk with useful workflow and service-level tools.
- Shared inbox
- SLA management
- Help center
3.0/10★★☆☆☆Visit EvantoDesk -
Best forBudget users wanting a simple self-hosted help desk
A free, open-source help desk with core ticketing, portal, knowledge base, and API features.
- Shared inbox
- Customer portal
- Help center
3.0/10★★☆☆☆Visit HelpDeskZ -
Best forTeams wanting a minimal free open-source desk
A focused free help desk for teams that want core ticketing without enterprise depth.
- Help center
- API access
3.0/10★★☆☆☆Visit OpenSupports -
Best forSales teams, not help-desk operators
A sales CRM with broad Microsoft integration, not a help desk for ticket-based support.
0.8/10☆☆☆☆☆Visit Microsoft -
Best forMid-market and enterprise commerce organizations
A commerce platform with strong catalog and ERP capabilities, but not a help desk system.
0.0/10☆☆☆☆☆Visit SAP Commerce
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Shared inbox | SLA management | Help center | Ticket automation | Score |
|---|---|---|---|---|---|---|---|---|
| 51 | TeamSupport | No | $45/user/mo | Yes | Yes | Yes | Yes | 4.7 |
| 52 | Dixa | No | €89/seat/mo | Yes | Yes | Yes | Yes | 4.6 |
| 53 | Cerb | Yes | $40/seat/mo | Yes | Yes | Yes | Yes | 4.5 |
| 54 | Enchant | No | Yes | Yes | Yes | Yes | 4.4 | |
| 55 | GoatFlow | Yes | Free | Yes | Yes | Yes | Yes | 4.3 |
| 56 | SmarterTrack | Yes | $20/user/mo | Yes | Yes | Yes | 4.2 | |
| 57 | HESK | Yes | Yes | Yes | 4.1 | |||
| 58 | SupportBee | No | $17/seat/mo | Yes | Yes | Yes | 4.0 | |
| 59 | Deskero | Yes | $9/user/mo | Yes | Yes | Yes | Yes | 3.8 |
| 60 | Kapture CX | No | Yes | Yes | Yes | Yes | 3.7 | |
| 61 | HelpCrunch | No | 3.6 | |||||
| 62 | Richpanel | No | $99/seat/mo | Yes | Yes | Yes | Yes | 3.5 |
| 63 | Supportbench | No | $32/seat/mo | Yes | Yes | Yes | Yes | 3.4 |
| 64 | UseResponse | No | $49/user/mo | Yes | Yes | Yes | Yes | 3.3 |
| 65 | Plain | No | $35/mo | Yes | Yes | Yes | Yes | 3.2 |
| 66 | NABD System | Yes | Yes | Yes | Yes | Yes | 3.1 | |
| 67 | Support Genix | Yes | $59/site/yr | Yes | Yes | 3.0 | ||
| 68 | Trengo | No | €299/mo | Yes | 3.0 | |||
| 69 | Qisutu | Yes | Yes | Yes | Yes | 3.0 | ||
| 70 | Helprace | No | $18/user/mo | Yes | Yes | Yes | Yes | 3.0 |
| 71 | Trakdesk | Yes | $9.99/user/mo | Yes | Yes | Yes | Yes | 3.0 |
| 72 | Desk Manager | Yes | Yes | Yes | Yes | 3.0 | ||
| 73 | osTicket | Yes | Free | Yes | Yes | Yes | 3.0 | |
| 74 | Helpy | Free | Yes | Yes | Yes | Yes | 3.0 | |
| 75 | Gist | Yes | 3.0 | |||||
| 76 | Open Helpdesk | Yes | $15/mo | Yes | Yes | 3.0 | ||
| 77 | SherpaDesk | Yes | $40/user/mo | Yes | Yes | Yes | Yes | 3.0 |
| 78 | Sympoq | Yes | €49/mo | Yes | Yes | Yes | Yes | 3.0 |
| 79 | Andrea Helpdesk | Yes | Free | Yes | Yes | Yes | Yes | 3.0 |
| 80 | SupportCandy | Yes | $79/site/yr | Yes | Yes | Yes | Yes | 3.0 |
| 81 | Escalated | Yes | Free | Yes | Yes | 3.0 | ||
| 82 | Fluent Support | Yes | Yes | Yes | 3.0 | |||
| 83 | KronoDesk | No | $195.76/mo | Yes | Yes | Yes | 3.0 | |
| 84 | Whelp | Yes | $29/seat/mo | Yes | 3.0 | |||
| 85 | SupportPal | No | Yes | 3.0 | ||||
| 86 | UserEcho | Yes | $19/user/mo | Yes | Yes | Yes | 3.0 | |
| 87 | Go Help Desk | Free | Yes | No | Yes | 3.0 | ||
| 88 | Ticksy | No | $8.30/mo | Yes | Yes | 3.0 | ||
| 89 | DoneDone | No | $45/mo | 3.0 | ||||
| 90 | ServiceTonic | No | Yes | Yes | Yes | 3.0 | ||
| 91 | SmartDesk | No | Yes | Yes | Yes | Yes | 3.0 | |
| 92 | UserDeck | No | $100/yr | Yes | Yes | 3.0 | ||
| 93 | Sugester | Yes | $12/user/mo | 3.0 | ||||
| 94 | Cayzu | No | Yes | Yes | Yes | Yes | 3.0 | |
| 95 | Tender Support | No | $49/mo | Yes | Yes | Yes | 3.0 | |
| 96 | EvantoDesk | No | Yes | Yes | Yes | Yes | 3.0 | |
| 97 | HelpDeskZ | Yes | Free | Yes | Yes | 3.0 | ||
| 98 | OpenSupports | Yes | Free | Yes | 3.0 | |||
| 99 | Microsoft Dynamics 365 Sales | No | $65/user/mo | 0.8 | ||||
| 100 | SAP Commerce Cloud | No | 0.0 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update