SmarterTrack
SmarterTrack: A broad help desk with free access, VoIP support, and tiered paid editions. Ranked #56 of 100 in Help Desk Software by our editors (4.2/10); pricing: Free plan; best for teams needing ticketing plus VoIP and community.
At a glance
- Editor score4.2 / 10
- PricingFree plan
- Best forTeams needing ticketing plus VoIP and community
- Free planYes
- Paid from$20/user/mo
- SLA managementYes
- Founded2003 · 1903 W. Parkside Lane Ste 106, Phoenix, AZ 85027, United States
- Facts checked19 Sep 2026
Where it wins
- Free single-agent edition with Enterprise-based functionality
- Combines ticketing, chat, portals, knowledge base, and community
- Includes routing, SLA workflows, reporting, VoIP, and API access
Where it doesn't
- Free access is limited to one agent
- Paid installed editions start with $400 and $900 prices
- Platform coverage centers on web, Windows, and API
Our verdict on SmarterTrack
SmarterTrack is help desk software for individuals, small businesses, enterprises, web hosts, and ISPs. It brings email ticketing and issue tracking together with live chat, customer portals, a searchable knowledge base, customer community features, call logging, VoIP integration, task management, reporting, and event-based workflow automation. Teams can choose a Windows-based installed edition, a hosted service, or a free single-agent edition. It fits organizations that want customer support, self-service, phone-related workflows, and community engagement in one product.
Pricing is structured around four editions. Free supports one agent and uses functionality based on the Enterprise edition; an installed edition is available. Professional is priced at $400 and starts with two agents, adding email ticketing, live chat, a customer portal, and a knowledge base. Enterprise is priced at $900 and starts with five agents, adding multiple brands, customizable forms, single sign-on, and scheduled email reports. Hosted is $20 per agent per month and includes the Hosted Enterprise edition, the Communicator softphone, and free technical support. The product also offers routing, escalations, notifications, time logging, custom reports, and SLA-related event handling for teams needing more structured operations.
SmarterTrack’s ecosystem is focused rather than broad. It connects with VoIP systems, Google Maps, Bing Maps, and WHMCS, while its documented web services API supports integrations and custom automation. That combination suits web hosts, ISPs, and support teams where calls, ticket events, and customer-facing resources matter. Choose it when free entry, VoIP, community features, and workflow controls are priorities. Consider another help desk when a wider integration ecosystem, broader platform coverage, or more straightforward paid-plan structure matters more than this product’s combined support and communication tools.
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SmarterTrack pricing
All 4 SmarterTrack plans and prices →
SmarterTrack fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $20/user/mo |
| Shared inbox | Not verified |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | 1 |
| Deployment | Cloud, Desktop |
| Platforms | Web, Windows |
| Integrations | 4 integrations: VoIP systems, Google Maps, Bing Maps, WHMCS |
| Pricing | Free plan (source) |
| Website | smartertools.com |
| Facts checked | 19 Sep 2026 |
SmarterTrack integrations
SmarterTrack lists 4 integrations on its own site.
- VoIP systems
- Google Maps
- Bing Maps
- WHMCS
Alternatives to SmarterTrack
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all SmarterTrack alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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