SherpaDesk
SherpaDesk: Affordable PSA help desk software with a free single-agent plan and paid MSP features. Ranked #18 of 30 in Managed Service Provider Software by our editors (7.1/10); pricing: Free plan · 14-day trial; best for small MSPs needing affordable PSA helpdesk.
At a glance
- Editor score7.1 / 10
- PricingFree plan · 14-day trial
- Best forSmall MSPs needing affordable PSA helpdesk
- Free planYes
- Paid from$40/user/mo
- Facts checked21 Sep 2026
Where it wins
- Free single-agent plan includes ticketing, time tracking, invoicing, and reporting
- Paid tiers add multiple technicians, assets, portals, SLAs, and knowledge base
- Supports web, iOS, Android, Chrome, APIs, and accounting integrations
Where it doesn't
- Native RMM is not presented as part of the product
- Platform coverage is limited to web, mobile apps, and a Chrome extension
- Asset management and branded domains require the High Camp tier
Our verdict on SherpaDesk
SherpaDesk is help desk and professional services automation software for small businesses, IT teams, and managed service providers. Its core workflow covers email-to-ticket conversion, routing rules, unassigned queues, SLA priorities, escalations, customer portals, a searchable knowledge base, time tracking, invoicing, projects, assets, and reporting. It is aimed at small MSPs that need PSA functions around service delivery without starting with a paid seat. The Single Agent plan supports one agent and includes ticket management, time tracking, expenses, invoicing, quoting, and reporting.
Pricing is structured around free and paid tiers, with monthly and annual billing. Single Agent costs $0 per user per month. Base Camp costs $45 per user per month monthly or $40 annually and adds multiple technicians. High Camp costs $55 monthly or $50 annually and adds asset management, a full vanity URL, and a custom email domain. The published annual starting price is $40 per user per month. A 14-day free trial is also available, with no credit card required. For a single-agent operation, the free plan covers core PSA administration; teams needing multiple technicians move to Base Camp, while branded customer-facing elements and assets require High Camp.
SherpaDesk fits organizations that want ticketing, SLA management, customer portals, invoicing, and project or asset tracking in one PSA-oriented product. Its ecosystem includes QuickBooks, Xero, FreshBooks, NinjaOne, ISL Online, Salesforce, LDAP, and Google Workspace, plus REST and JavaScript APIs. Access is available through web, iOS, Android, and a Chrome extension, with remote assistance and live chat among the listed capabilities. It should suit small MSPs prioritizing help desk and PSA workflows. Organizations looking for native RMM functionality or broader platform coverage should consider an alternative that centers those requirements.
Your product? Our editors can test SherpaDesk in depth and publish a review, labelled as paid · from $149/mo →
SherpaDesk pricing
All 3 SherpaDesk plans and prices →
SherpaDesk fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $40/user/mo |
| Multi-tenant management | Not verified |
| PSA ticketing | Not verified |
| Remote monitoring | Not verified |
| Billing & invoicing | Not verified |
| Workflow automation | Not verified |
| Deployment | Not verified |
| Customer portal | Yes |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile, Browser extension |
| Platforms | Web, iOS, Android, Chrome extension |
| Support | Email, Live chat, Phone, Community, Docs · 24/7 |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 8 integrations: QuickBooks, Xero, FreshBooks, NinjaOne, ISL Online, Salesforce … See all → |
| Pricing | Free plan · 14-day trial (source) |
| Website | sherpadesk.com |
| Facts checked | 21 Sep 2026 |
SherpaDesk integrations
SherpaDesk lists 8 integrations on its own site.
- QuickBooks
- Xero
- FreshBooks
- NinjaOne
- ISL Online
- Salesforce
- LDAP
- Google Workspace
See all SherpaDesk integrations →
Alternatives to SherpaDesk
- ManageEngine MSP CentralBroad MSP management with PSA, monitoring, security, automation and billing integration.9.4
- BreezeA broad, open MSP stack with self-hosting, a free plan, and paid cloud support.9.1
- AteraA broad cloud platform for MSPs that want RMM, helpdesk, automation, and unlimited endpoints.8.9
See all SherpaDesk alternatives →
Also Ranked In
SherpaDesk is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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