SherpaDesk review
Affordable PSA help desk software with a free single-agent plan and paid MSP features.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
SherpaDesk is help desk and professional services automation software for small businesses, IT teams, and managed service providers. Its core workflow covers email-to-ticket conversion, routing rules, unassigned queues, SLA priorities, escalations, customer portals, a searchable knowledge base, time tracking, invoicing, projects, assets, and reporting. It is aimed at small MSPs that need PSA functions around service delivery without starting with a paid seat. The Single Agent plan supports one agent and includes ticket management, time tracking, expenses, invoicing, quoting, and reporting.
Pricing is structured around free and paid tiers, with monthly and annual billing. Single Agent costs $0 per user per month. Base Camp costs $45 per user per month monthly or $40 annually and adds multiple technicians. High Camp costs $55 monthly or $50 annually and adds asset management, a full vanity URL, and a custom email domain. The published annual starting price is $40 per user per month. A 14-day free trial is also available, with no credit card required. For a single-agent operation, the free plan covers core PSA administration; teams needing multiple technicians move to Base Camp, while branded customer-facing elements and assets require High Camp.
SherpaDesk fits organizations that want ticketing, SLA management, customer portals, invoicing, and project or asset tracking in one PSA-oriented product. Its ecosystem includes QuickBooks, Xero, FreshBooks, NinjaOne, ISL Online, Salesforce, LDAP, and Google Workspace, plus REST and JavaScript APIs. Access is available through web, iOS, Android, and a Chrome extension, with remote assistance and live chat among the listed capabilities. It should suit small MSPs prioritizing help desk and PSA workflows. Organizations looking for native RMM functionality or broader platform coverage should consider an alternative that centers those requirements.
SherpaDesk pros and cons
- Where it wins
- Free single-agent plan includes ticketing, time tracking, invoicing, and reporting
- Paid tiers add multiple technicians, assets, portals, SLAs, and knowledge base
- Supports web, iOS, Android, Chrome, APIs, and accounting integrations
- Where it doesn't
- Native RMM is not presented as part of the product
- Platform coverage is limited to web, mobile apps, and a Chrome extension
- Asset management and branded domains require the High Camp tier
SherpaDesk fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update