UserDeck
UserDeck: A low-cost, website-embedded help desk for teams needing basic ticketing. Ranked #92 of 100 in Help Desk Software by our editors (3.0/10); pricing: 14-day trial; best for small teams wanting low-cost basic ticketing.
At a glance
- Editor score3.0 / 10
- Pricing14-day trial
- Best forSmall teams wanting low-cost basic ticketing
- Free planNo
- Paid from$100/yr
- Facts checked20 Sep 2026
Where it wins
- Email and website intake with a shared team inbox
- Customer portal, widgets, and embeddable knowledge base
- Ticket assignments, tags, notes, canned replies, and API access
Where it doesn't
- No free plan; access starts at $10 per month
- Integrations focus on Gmail, custom SMTP, and Google Analytics
- Teams needing documented SLA workflows may need an alternative
Our verdict on UserDeck
UserDeck is a hosted customer-support platform for businesses that want to manage website and email support in one place. Its Conversations product includes email and website ticket intake, a shared inbox, customer-facing widgets, a portal for viewing and replying to tickets, threaded message history, attachments, assignments, tags, notes, canned replies, customer profiles, and webhooks. Guides adds an embeddable knowledge base with article management, search-oriented publishing tools, inline customization, and usage analytics. It is best suited to small teams that want support embedded into an existing website rather than a separate support portal.
Pricing is presented through Guides plans. According to the vendor's pricing page, Starter costs $10 per month or $100 per year and includes 1 guide, unlimited articles, and Advanced SEO. Basic costs $25 per month or $250 per year with 3 guides, while Plus costs $50 per month or $500 per year with 5 guides. Pro costs $100 per month or $1,000 per year, includes 10 guides, and adds Unbranded. All plans include unlimited articles and Advanced SEO, and a 14-day free trial is available. This structure makes the knowledge-base side easy to compare, though Conversations-specific pricing is not presented in the same plan list.
The platform fit is focused rather than broad: Gmail/Google Workspace, custom SMTP, and Google Analytics are the named integrations, alongside web and API access. The API supports programmatic conversation creation, while customer profiles include webhooks, giving teams options for connecting website support to existing systems. UserDeck should suit organizations that prioritize embedded intake, basic ticket management, and a searchable help center. Teams looking for a wider integration ecosystem, documented SLA workflows, or deeper automation should compare it with a help desk built around those requirements.
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UserDeck pricing
All 4 UserDeck plans and prices →
UserDeck fact sheet
| Free plan | No |
|---|---|
| Paid from | $100/yr |
| Shared inbox | Yes |
| SLA management | Not verified |
| Help center | Yes |
| Ticket automation | Not verified |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Support | Email, Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 3 integrations: Gmail/Google Workspace, custom SMTP, Google Analytics |
| Pricing | 14-day trial (source) |
| Website | dev.userdeck.com |
| Facts checked | 20 Sep 2026 |
UserDeck integrations
UserDeck lists 3 integrations on its own site.
- Gmail/Google Workspace
- custom SMTP
- Google Analytics
Alternatives to UserDeck
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all UserDeck alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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