UserEcho
UserEcho: A practical help desk for small teams that center support on email and self-service. Ranked #86 of 100 in Help Desk Software by our editors (3.0/10); pricing: Free plan · 15-day trial; best for small email- and knowledge-base-focused teams.
At a glance
- Editor score3.0 / 10
- PricingFree plan · 15-day trial
- Best forSmall email- and knowledge-base-focused teams
- Free planYes
- Paid from$19/user/mo
- Facts checked19 Sep 2026
Where it wins
- Email ticketing with automatic assignment and routing
- Searchable public or private multilingual knowledge bases
- Website widgets, API access, webhooks, and integrations
Where it doesn't
- The free plan is limited to one support agent and one forum
- The $19 price is per agent monthly with annual billing
- Live chat and feedback forums may exceed a narrow email-ticketing need
Our verdict on UserEcho
UserEcho is a hosted customer-support platform for small teams that want email ticketing, knowledge bases, feedback forums, and live chat in one workspace. Email and website requests can become tickets, with automatic assignment and routing, open, pending, and closed statuses, email updates, attachments, and customer satisfaction ratings. Website widgets extend the service to helpdesk requests, knowledge-base search, and live chat, while the knowledge base can be public or private and supports full-text search, multilingual content, drafts, version control, and access management.
Pricing is straightforward at the published entry level: the Universal plan is $19 per agent per month with annual billing. Its listed features include feedback forums, email ticketing, knowledge bases, live chat, Base API access, and webhooks. A free plan is available with one support agent and one forum, though it is described as limited with fewer features. A 15-day free trial is also available. For a small team, the free option provides a way to start with a constrained setup, while the Universal plan adds the broader support surface and development connections.
UserEcho fits teams that want more than a shared email queue but still need a focused support platform. Its searchable knowledge bases, multilingual content controls, widgets, satisfaction ratings, JSON and XML API responses, and integrations with Facebook, Google Analytics, Jira, TMetric, WordPress, OpenID, Pivotal Tracker, and webhooks support a mixed self-service and ticketing workflow. Teams seeking email support, documentation, and feedback management in one product should consider it; teams that only need a narrow inbox may not need its forums, live chat, or knowledge-base features.
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UserEcho pricing
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UserEcho fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $19/user/mo |
| Shared inbox | Yes |
| SLA management | Not verified |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | 1 |
| Free trial | 15 days |
| Deployment | Cloud |
| Platforms | Web |
| Integrations | 8 integrations: Facebook, Google Analytics, Jira, TMetric, WordPress, OpenID … |
| Pricing | Free plan · 15-day trial (source) |
| Website | userecho.com |
| Facts checked | 19 Sep 2026 |
UserEcho integrations
UserEcho lists 8 integrations on its own site.
- Google Analytics
- Jira
- TMetric
- WordPress
- OpenID
- Pivotal Tracker
- Webhooks
Alternatives to UserEcho
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all UserEcho alternatives →
Also Ranked In
UserEcho is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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