Enchant
Enchant: A flexible help desk for shared inbox workflows, AI assistance, and multichannel support. Ranked #54 of 100 in Help Desk Software by our editors (4.4/10); pricing: 30-day trial; best for teams wanting flexible inbox workflows and AI drafting.
At a glance
- Editor score4.4 / 10
- Pricing30-day trial
- Best forTeams wanting flexible inbox workflows and AI drafting
- Free planNo
- SLA managementYes
- Founded2012
- Facts checked20 Sep 2026
Where it wins
- Omnichannel inboxes cover email, phone, SMS, WhatsApp, and social channels.
- AI supports drafts, summaries, translation, and response suggestions.
- Workflow rules, SLAs, APIs, webhooks, and integrations support structured operations.
Where it doesn't
- The product has no free plan.
- Only one published plan structure is provided.
- Customer-portal functionality is not part of the offering.
Our verdict on Enchant
Enchant is a cloud-based help desk for teams managing customer communications across email, phone, SMS, WhatsApp, Facebook Messenger, and Instagram. Its centralized workspace combines shared inboxes, customer profiles, communication history, workflow rules, knowledge bases, live chat, service-level agreements, reporting, and analytics. Hosted knowledge bases and Messenger can be used by customers without logging into Enchant, while support teams handle tickets, collaboration, and automation through the web platform or API.
Pricing is organized around the One Plan, with a listed starting price of 20 and a 30-day trial that does not require a credit card. The plan includes shared inboxes, knowledge bases, Messengers, workflow automation, reporting and analytics, and Enchant AI Starter. Paid AI and security add-ons are priced separately, so teams evaluating the total package should account for those additions. The straightforward plan structure may suit organizations that want the core help desk capabilities together rather than comparing several feature tiers.
Enchant’s strongest fit is teams that need flexible inbox operations with a broad communication surface. Workflow rules, macros, labels, smart folders, custom service-level agreements, REST API access, webhooks, and integrations with tools such as Salesforce, HubSpot, Shopify, Asana, and Microsoft Teams extend the product beyond a basic shared mailbox. AI drafts, summaries, translation, and suggestions add assistance to daily support work. Teams needing a customer portal or a free plan should look elsewhere; teams prioritizing omnichannel intake, structured workflows, knowledge bases, and AI drafting should consider Enchant.
Your product? Our editors can test Enchant in depth and publish a review, labelled as paid · from $149/mo →
Enchant pricing
All 1 Enchant plans and prices →
Enchant fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Shared inbox | Yes |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | No |
| API access | Yes |
| Included agent seats | Not verified |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Compliance & security | GDPR, PCI DSS, SSO/SAML, 2FA |
| Support | Email, Live chat, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20 integrations: Asana, BigCommerce, Basecamp Campfire, Capsule CRM, ChatGPT, Google Apps … See all → |
| Pricing | 30-day trial (source) |
| Website | enchant.com |
| Facts checked | 20 Sep 2026 |
Enchant integrations
Enchant lists 20 integrations on its own site.
- Asana
- BigCommerce
- Basecamp Campfire
- Capsule CRM
- ChatGPT
- Google Apps
- HubSpot
- Klaviyo
- Mailchimp
- Magento
- Microsoft Teams
- Olark
- PrestaShop
- Salesforce
- Shopify
- Slack
- Trello
- Twilio
- Wufoo
- WooCommerce
See all Enchant integrations →
Alternatives to Enchant
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all Enchant alternatives →
Also Ranked In
Enchant is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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