Support Genix
Support Genix: A low-cost WordPress help desk with unlimited tickets, agents, and customers. Ranked #67 of 100 in Help Desk Software by our editors (3.0/10); pricing: Free plan; best for wordPress businesses wanting unlimited low-cost support.
At a glance
- Editor score3.0 / 10
- PricingFree plan
- Best forWordPress businesses wanting unlimited low-cost support
- Free planYes
- Paid from$59/site/yr
- Facts checked20 Sep 2026
Where it wins
- Unlimited tickets, agents, and customers
- Customer portal, knowledge base, and email-to-ticket workflows
- AI, automation, reporting, webhooks, and WordPress integrations
Where it doesn't
- Limited to web and self-hosted deployment
- Pricing is charged per website rather than per user
- No verified service-level agreements are presented
Our verdict on Support Genix
Support Genix is a WordPress plugin for managing customer support directly from a WordPress website. It suits WordPress site owners, digital-product businesses, agencies, and teams that want a self-hosted help desk instead of a standalone SaaS platform. Core capabilities include ticket creation and tracking, unlimited tickets, agents and customers, customer portals, email piping, a knowledge base, reporting, and support analytics. It also includes AI-powered chatbot and writing assistance.
Pricing is structured per website. The annual plans are Personal at $59 per website, Developer at $99 per website, and Agency at $149 per website. Each includes unlimited tickets, unlimited users, unlimited business email piping, one year of updates and support, and all features. The non-annual plans are Personal at $99, Developer at $199, and Agency at $399 per website. These add free updates and premium support, while retaining the same unlimited ticket, user, and email-piping allowances. A free entry point is also available, making the product suitable for teams that want to start without a paid subscription.
Its strongest fit is the WordPress ecosystem: integrations include WooCommerce, Slack, WhatsApp, FluentCRM, Envato, Elite Licenser, Tutor LMS, BetterDocs, Easy Digital Downloads, and WPForms, with incoming and outgoing webhooks for additional connectivity. Automatic assignment and auto-close workflows support routine ticket operations. The trade-off is scope: deployment is limited to web and self-hosted environments, and pricing applies per website rather than per user. Teams needing a standalone SaaS help desk, broader platform coverage, or verified service-level agreements should choose an alternative.
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Support Genix pricing
All 3 Support Genix plans and prices →
Support Genix fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $59/site/yr |
| Shared inbox | Not verified |
| SLA management | Not verified |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Support | Live chat, Tickets, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 11 integrations: WooCommerce, WhatsApp, Slack, Envato, Elite Licenser, Tutor LMS … See all → |
| Pricing | Free plan (source) |
| Website | supportgenix.com |
| Facts checked | 20 Sep 2026 |
Support Genix integrations
Support Genix lists 11 integrations on its own site.
- WooCommerce
- Slack
- Envato
- Elite Licenser
- Tutor LMS
- FluentCRM
- BetterDocs
- Easy Digital Downloads
- WPForms
- Webhooks
See all Support Genix integrations →
Alternatives to Support Genix
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all Support Genix alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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