Whelp
Whelp: A broad omnichannel inbox for teams that need WhatsApp, routing, automation, and integrations. Ranked #8 of 34 in WhatsApp Customer Service Software by our editors (8.6/10); pricing: Free plan; best for omnichannel teams needing broad integrations.
At a glance
- Editor score8.6 / 10
- PricingFree plan
- Best forOmnichannel teams needing broad integrations
- Free planYes
- Paid from$29/seat/mo
- Shared inboxYes
- Founded2019 · New York, United States
- Facts checked22 Sep 2026
Where it wins
- Shared inbox covers WhatsApp, email, chat, phone, and social messaging
- No-code chatbots, routing, campaigns, and reporting support team workflows
- 15 listed integrations connect channels, commerce, payments, and CRM tools
Where it doesn't
- WhatsApp Business API integration starts on the Standard plan
- Advanced automation and AI features require the Advanced plan
- WhatsApp Business Platform conversation charges are additional
Our verdict on Whelp
Whelp is a conversational customer support platform for businesses managing customer communications across WhatsApp, live chat, SMS, email, voice, and social messaging. Its shared omnichannel inbox brings conversations into one workspace, while assignment, private notes, saved responses, folders, tags, customer data tools, and reporting support coordinated service teams. Web access is complemented by mobile applications for iOS and Android, making Whelp a fit for teams that need shared handling across several customer-facing channels.
The plan structure separates core inbox access from channel coverage and automation. The Free plan costs $0 per month and includes one seat, a website Live Chat widget, a unified inbox, unlimited conversations, mobile applications, and contacts. Standard costs $29 per user per month and adds WhatsApp Business API, Twilio for SMS and calls, email, Instagram Direct, and Facebook Messenger integrations. Advanced costs $79 per user per month and adds Instagram and Facebook comments, Whelp AI, a dynamic chatbot, and dedicated account managers. Premium adds on-premises integration, whitelabel options, custom features, a personalized SLA, and dedicated onboarding.
Whelp’s main strength is breadth: the listed ecosystem includes Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, Line, Viber, Salesforce, Webex, Email, Livechat, Amazon Connect, and Razorpay. Teams can also import, filter, tag, merge, and export customer data, schedule WhatsApp campaigns, and build chatbots with a drag-and-drop condition builder. Choose Whelp when one workspace and broad integrations matter more than a WhatsApp-only tool. Smaller teams may prefer the Free plan for website chat, while teams needing WhatsApp, AI, or deeper channel coverage should budget for higher tiers and separate WhatsApp conversation charges.
Your product? Our editors can test Whelp in depth and publish a review, labelled as paid · from $149/mo →
Whelp pricing
All 4 Whelp plans and prices →
Whelp fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $29/seat/mo |
| Shared inbox | Yes |
| Conversation routing | Rules |
| Included agent seats | Not verified |
| Included WhatsApp numbers | Not verified |
| Conversation retention | Not verified |
| Team collaboration | Yes |
| WhatsApp templates | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Email, Phone |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20 integrations: Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify … See all → |
| Pricing | Free plan (source) |
| Website | whelp.co |
| Facts checked | 22 Sep 2026 |
Whelp integrations
Whelp lists 20 integrations on its own site.
- Telegram
- Twilio
- Shopify
- Stripe
- Line
- Viber
- Salesforce
- Webex
- Livechat
- Amazon Connect
- Razorpay
- Iyzico
- Paylike
- Short links
- Paytabs
- Telr
Alternatives to Whelp
- Go4whatsupA WhatsApp support workspace with advanced routing, AI, automation, and a free plan.9.4
- WABPOA broad free WhatsApp workspace with shared inbox, automation, campaigns, and APIs.9.3
- WBIZA free WhatsApp support workspace with SLA routing, automation, AI handoff and calling.9.2
Whelp vs the competition
Compare Whelp with any tool side by side →
Also Ranked In
Whelp is ranked in 2 of our directories.
Used Whelp? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Whelp for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Whelp is listed in our WhatsApp Customer Service Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/whelp/"><img src="https://www.itechguides.com/best/badge/whelp.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update