Whelp review
A broad omnichannel inbox for teams that need WhatsApp, routing, automation, and integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Whelp is a conversational customer support platform for businesses managing customer communications across WhatsApp, live chat, SMS, email, voice, and social messaging. Its shared omnichannel inbox brings conversations into one workspace, while assignment, private notes, saved responses, folders, tags, customer data tools, and reporting support coordinated service teams. Web access is complemented by mobile applications for iOS and Android, making Whelp a fit for teams that need shared handling across several customer-facing channels.
The plan structure separates core inbox access from channel coverage and automation. The Free plan costs $0 per month and includes one seat, a website Live Chat widget, a unified inbox, unlimited conversations, mobile applications, and contacts. Standard costs $29 per user per month and adds WhatsApp Business API, Twilio for SMS and calls, email, Instagram Direct, and Facebook Messenger integrations. Advanced costs $79 per user per month and adds Instagram and Facebook comments, Whelp AI, a dynamic chatbot, and dedicated account managers. Premium adds on-premises integration, whitelabel options, custom features, a personalized SLA, and dedicated onboarding.
Whelp’s main strength is breadth: the listed ecosystem includes Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, Line, Viber, Salesforce, Webex, Email, Livechat, Amazon Connect, and Razorpay. Teams can also import, filter, tag, merge, and export customer data, schedule WhatsApp campaigns, and build chatbots with a drag-and-drop condition builder. Choose Whelp when one workspace and broad integrations matter more than a WhatsApp-only tool. Smaller teams may prefer the Free plan for website chat, while teams needing WhatsApp, AI, or deeper channel coverage should budget for higher tiers and separate WhatsApp conversation charges.
Whelp pros and cons
- Where it wins
- Shared inbox covers WhatsApp, email, chat, phone, and social messaging
- No-code chatbots, routing, campaigns, and reporting support team workflows
- 15 listed integrations connect channels, commerce, payments, and CRM tools
- Where it doesn't
- WhatsApp Business API integration starts on the Standard plan
- Advanced automation and AI features require the Advanced plan
- WhatsApp Business Platform conversation charges are additional
Whelp fact sheet, pricing and score →
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