DoneDone
DoneDone: A workflow-focused issue tracker that combines task management, inboxes, and customer requests. Ranked #32 of 41 in Issue Tracking Software by our editors (5.9/10); pricing: 14-day trial; best for small teams wanting workflow-driven task tracking.
At a glance
- Editor score5.9 / 10
- Pricing14-day trial
- Best forSmall teams wanting workflow-driven task tracking
- Free planNo
- Paid from$45/mo
- Custom workflowsYes
- Founded2008
- Facts checked20 Sep 2026
Where it wins
- Custom workflows, statuses, assignment rules, and automation
- Shared inboxes convert incoming email into trackable tasks
- Customer portal, API, webhooks, and mobile apps support collaboration
Where it doesn't
- No free plan; access starts at $45 per month when billed annually
- Starter supports up to 4 users and Pro supports up to 8 users
- No AI features are included
Our verdict on DoneDone
DoneDone combines issue tracking, task management, and shared inboxes in a cloud-based system for small teams. It is suited to groups handling software bugs, internal work, customer requests, or client projects in one workspace. Projects can include tasks, checklists, comments, attachments, tags, filters, scheduled work, recurring tasks, and Kanban boards. Email-to-task conversion and shared mailboxes also give support and request-driven teams a way to bring incoming work into the same workflow.
The published plans are package-priced rather than presented as per-user prices. Starter costs $45 per month with annual billing or $49 per month with monthly billing, and covers up to 4 users, unlimited projects, tasks, and checklists, 1 shared mailbox, custom workflows and statuses, and iOS and Android apps. Pro costs $89 per month with annual billing or $99 per month with monthly billing, covers up to 8 users, and adds 3 shared mailboxes, unlimited guest users, a white-label customer ticket portal, API access, and webhooks. A 14-day trial is available, with no credit card required.
DoneDone fits teams that need workflow-driven tracking across web, iOS, Android, and API access. Its integration list includes Zapier, Pabbly Connect, Google Drive, Google Single Sign-On, Slack, Harvest, GitHub, TestLodge, Glip/RingCentral, and WebEx; Harvest also supports time tracking. The main trade-off is scale and cost structure: small groups receive a broad combination of work tracking and customer communication, but teams needing a free entry plan, larger included user limits, or AI features should consider another option. Choose DoneDone when shared inboxes and configurable workflows matter as much as issue tracking.
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DoneDone pricing
All 2 DoneDone plans and prices →
DoneDone fact sheet
| Free plan | No |
|---|---|
| Paid from | $45/mo |
| Custom workflows | Yes |
| Workflow automation | Yes |
| Roadmaps | Not verified |
| Time tracking | Yes |
| Single sign-on | Yes |
| Deployment | Cloud |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR |
| Support | Email, Phone, Docs |
| Built for | Small business, Solo (editorial estimate) |
| Integrations | 10 integrations: Zapier, Pabbly Connect, Google Drive, Google Single Sign-On, Slack, Harvest … |
| Pricing | 14-day trial (source) |
| Website | donedone.com |
| Facts checked | 20 Sep 2026 |
DoneDone integrations
DoneDone lists 10 integrations on its own site.
- Zapier
- Pabbly Connect
- Google Drive
- Google Single Sign-On
- Slack
- Harvest
- GitHub
- TestLodge
- Glip/RingCentral
- WebEx
Alternatives to DoneDone
- JiraA mature, broad issue tracker with flexible views, automation, and a free tier.9.4
- YouTrackA value-focused issue tracker with agile planning, helpdesk, automation, and AI.9.2
- OpenProjectA broad open-source workspace for teams combining issue tracking with project planning.9.1
See all DoneDone alternatives →
Also Ranked In
DoneDone is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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