DoneDone review
A workflow-focused issue tracker that combines task management, inboxes, and customer requests.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
DoneDone combines issue tracking, task management, and shared inboxes in a cloud-based system for small teams. It is suited to groups handling software bugs, internal work, customer requests, or client projects in one workspace. Projects can include tasks, checklists, comments, attachments, tags, filters, scheduled work, recurring tasks, and Kanban boards. Email-to-task conversion and shared mailboxes also give support and request-driven teams a way to bring incoming work into the same workflow.
The published plans are package-priced rather than presented as per-user prices. Starter costs $45 per month with annual billing or $49 per month with monthly billing, and covers up to 4 users, unlimited projects, tasks, and checklists, 1 shared mailbox, custom workflows and statuses, and iOS and Android apps. Pro costs $89 per month with annual billing or $99 per month with monthly billing, covers up to 8 users, and adds 3 shared mailboxes, unlimited guest users, a white-label customer ticket portal, API access, and webhooks. A 14-day trial is available, with no credit card required.
DoneDone fits teams that need workflow-driven tracking across web, iOS, Android, and API access. Its integration list includes Zapier, Pabbly Connect, Google Drive, Google Single Sign-On, Slack, Harvest, GitHub, TestLodge, Glip/RingCentral, and WebEx; Harvest also supports time tracking. The main trade-off is scale and cost structure: small groups receive a broad combination of work tracking and customer communication, but teams needing a free entry plan, larger included user limits, or AI features should consider another option. Choose DoneDone when shared inboxes and configurable workflows matter as much as issue tracking.
DoneDone pros and cons
- Where it wins
- Custom workflows, statuses, assignment rules, and automation
- Shared inboxes convert incoming email into trackable tasks
- Customer portal, API, webhooks, and mobile apps support collaboration
- Where it doesn't
- No free plan; access starts at $45 per month when billed annually
- Starter supports up to 4 users and Pro supports up to 8 users
- No AI features are included
DoneDone fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update