Best CMS Systems Customer Relationship Management Alternatives in 2026
The top CMS Systems Customer Relationship Management alternatives are Salesforce Automotive Cloud, AutoRaptor and Dealerweb Showroom: 15 automotive CRM software our editors would look at instead of CMS Systems Customer Relationship Management, in our ranking order.
CMS Systems Customer Relationship Management: A dealership CRM centered on customer histories, reminders, campaigns, and case follow-up. Where it falls short: pricing is arranged through sales rather than published as a public plan.
Switching from CMS Systems Customer Relationship Management? For most automotive crm software buyers the best CMS Systems Customer Relationship Management alternative is Salesforce Automotive Cloud, built for enterprise automotive groups with larger budgets.
Why People Look for a CMS Systems Customer Relationship Management Alternative
- Pricing is arranged through sales rather than published as a public plan
- Its ecosystem connections are centered on CMS dealership products
- Its main emphasis is lifecycle retention, not a broad general-purpose CRM
Quick Picks by What You Need
- Best overallSalesforce Automotive Cloud9.0
Enterprise automotive groups with larger budgets
Visit Salesforce Automotive Cloud - Lowest priceSalesforce Automotive Cloud9.0
Paid plans from $350/user/mo
Visit Salesforce Automotive Cloud
All 15 CMS Systems Customer Relationship Management Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forEnterprise automotive groups with larger budgets
- Better than CMS Systems Customer Relationship Management:
- Editor score 9.0 vs 6.4
A broad automotive CRM with powerful tools, high annual per-user pricing, and enterprise scope.
- Lead routing
- DMS integration
- Mobile app
9.0/10★★★★☆Visit Salesforce -
Best forDealers needing sales and F&I workflows
- Better than CMS Systems Customer Relationship Management:
- Editor score 8.7 vs 6.4
A dealership CRM combining lead management, communications, desking, credit, and F&I workflows.
- Lead routing
- DMS integration
- Mobile app
8.7/10★★★★☆Visit AutoRaptor -
Best forUK retailers focused on showroom and finance sales
- Better than CMS Systems Customer Relationship Management:
- Editor score 8.3 vs 6.4
A broad showroom CRM for UK retailers managing leads, finance, profitability and compliance.
- DMS integration
- Mobile app
- SMS messaging
8.3/10★★★★☆Visit Dealerweb -
Best forEstablished PBS dealerships needing integrated workflows
- Better than CMS Systems Customer Relationship Management:
- Editor score 8.0 vs 6.4
A mature, integrated dealership system for teams that need CRM and sales workflows together.
- SMS messaging
- Lead source capture
8.0/10★★★★☆Visit PBS Systems -
Best forDealerships needing AI and lead-routing depth
- Better than CMS Systems Customer Relationship Management:
- Editor score 7.8 vs 6.4
A dealership CRM with AI follow-up, lead routing, multichannel messaging, and DMS integrations.
- Lead routing
- DMS integration
- Mobile app
7.8/10★★★★☆Visit DriveCentric -
Best forMulti-dealership groups needing automotive depth
- Better than CMS Systems Customer Relationship Management:
- Editor score 7.7 vs 6.4
A dealership-focused CRM with deep automotive workflows and multi-store visibility.
- DMS integration
- Mobile app
- SMS messaging
7.7/10★★★★☆Visit Activix -
Best forEnterprise groups wanting AI-led CRM workflows
- Better than CMS Systems Customer Relationship Management:
- Editor score 7.6 vs 6.4
A unified automotive CRM for dealer groups that want AI-assisted lead and workflow management.
- Lead routing
- DMS integration
- Mobile app
7.6/10★★★★☆Visit Tekion -
Best forEstablished dealerships wanting a complete CRM
- Better than CMS Systems Customer Relationship Management:
- Editor score 7.5 vs 6.4
A mature automotive CRM that connects dealership sales, messaging, desking, and reporting.
- Lead routing
- DMS integration
- Mobile app
7.5/10★★★★☆Visit VinSolutions -
Best forDealers wanting AI lead conversations
- Better than CMS Systems Customer Relationship Management:
- Editor score 7.4 vs 6.4
A dealership CRM combining AI lead follow-up, routing, messaging, desking, and reporting.
- Lead routing
- Mobile app
- SMS messaging
7.4/10★★★★☆Visit ELEAD1ONE -
Best forCDK-connected dealers wanting AI assistance
- Better than CMS Systems Customer Relationship Management:
- Editor score 7.3 vs 6.4
A CDK-connected dealership CRM with AI routing, unified messaging, and automated follow-up.
- Lead routing
- DMS integration
- Mobile app
7.3/10★★★★☆Visit CDK CRM -
Best forDealers already using DealerSocket products
- Better than CMS Systems Customer Relationship Management:
- Editor score 7.2 vs 6.4
A dealership CRM with cross-department workflows, communications, desking, and DMS connectivity.
- Lead routing
- DMS integration
- Mobile app
7.2/10★★★★☆Visit DealerSocket -
Best forDealers prioritizing lead capture and integrations
- Better than CMS Systems Customer Relationship Management:
- Editor score 7.1 vs 6.4
A broad dealership CRM for capturing leads, automating follow-up, and connecting dealer systems.
- Lead routing
- DMS integration
- Mobile app
7.1/10★★★★☆Visit DealersCloud -
Best forDealers needing CRM, desking, and credit tools
- Better than CMS Systems Customer Relationship Management:
- Editor score 6.9 vs 6.4
A broad dealership platform combining CRM, desking, credit, messaging, and workflows.
- DMS integration
- Mobile app
- SMS messaging
6.9/10★★★☆☆Visit ProMax -
Best forLong-established dealers needing API flexibility
- Better than CMS Systems Customer Relationship Management:
- Editor score 6.8 vs 6.4
A mature dealership CRM with broad integrations, mobile apps, and an open API.
- Lead routing
- DMS integration
- Mobile app
6.8/10★★★☆☆Request a demo -
Best forDealer groups needing service and re-engagement
- Better than CMS Systems Customer Relationship Management:
- Editor score 6.7 vs 6.4
A broad automotive CRM for dealer groups that need service follow-up and re-engagement.
- Lead routing
- DMS integration
- Mobile app
6.7/10★★★☆☆Visit Vital Software
CMS Systems Customer Relationship Management Alternatives: Common Questions
What is the best alternative to CMS Systems Customer Relationship Management?
Salesforce Automotive Cloud: #1 in our Automotive CRM Software ranking, with an editor score of 9.0 out of 10. A broad automotive CRM with powerful tools, high annual per-user pricing, and enterprise scope.
Why do people look for CMS Systems Customer Relationship Management alternatives?
Pricing is arranged through sales rather than published as a public plan; Its ecosystem connections are centered on CMS dealership products; Its main emphasis is lifecycle retention, not a broad general-purpose CRM.
How do I switch from CMS Systems Customer Relationship Management?
Export your data from CMS Systems Customer Relationship Management (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel CMS Systems Customer Relationship Management.
How to Switch from CMS Systems Customer Relationship Management
- Export your data from CMS Systems Customer Relationship Management (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel CMS Systems Customer Relationship Management.
CMS Systems Customer Relationship Management vs Each Alternative
| # | Tool | Paid from | DMS integration | Lead routing | SMS messaging | Workflow automation | Score |
|---|---|---|---|---|---|---|---|
| 18 | CMS Systems Customer Relationship Management | Yes | Yes | Yes | Yes | 6.4 | |
| 1 | Salesforce Automotive Cloud | $350/user/mo | Yes | Yes | Yes | 9.0 | |
| 2 | AutoRaptor | Yes | Yes | Yes | Yes | 8.7 | |
| 3 | Dealerweb Showroom | Yes | Yes | Yes | 8.3 | ||
| 4 | PBS Systems v10 APEX | Yes | Yes | 8.0 | |||
| 5 | DriveCentric | Yes | Yes | Yes | Yes | 7.8 | |
| 6 | Activix CRM | Yes | Yes | Yes | 7.7 | ||
| 7 | Tekion ARC CRM | Yes | Yes | Yes | Yes | 7.6 | |
| 8 | VinSolutions | Yes | Yes | Yes | Yes | 7.5 | |
| 9 | ELEAD1ONE | Yes | Yes | Yes | 7.4 | ||
| 10 | CDK CRM | Yes | Yes | Yes | Yes | 7.3 | |
| 11 | DealerSocket CRM | Yes | Yes | Yes | Yes | 7.2 | |
| 12 | DealersCloud CRM | Yes | Yes | Yes | Yes | 7.1 | |
| 13 | ProMax Complete | Yes | Yes | Yes | 6.9 | ||
| 14 | DealerPeak | Yes | Yes | Yes | Yes | 6.8 | |
| 15 | Vital Software | Yes | Yes | Yes | Yes | 6.7 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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