Best BotPenguin Alternatives in 2026
The top BotPenguin alternatives are Intercom, Freshchat and LiveChat: 15 live chat software our editors would look at instead of BotPenguin, in our ranking order.
BotPenguin: A flexible chatbot-led support platform with live handoff and omnichannel coverage. Where it falls short: free plan is limited to 1,000 messages and one chatbot.
Switching from BotPenguin? For most live chat software buyers the best BotPenguin alternative is Intercom, built for mature teams needing advanced customer messaging. On a budget, Brevo Conversations starts at $15/user/mo, against $29/mo for BotPenguin. Freshchat has a free plan. Freshchat offers the most included agent seats (10 agents).
Why People Look for a BotPenguin Alternative
- Free plan is limited to 1,000 messages and one chatbot
- The $29 monthly plan includes only five team members
- Advanced capacity and unlimited AI agents require the $99 monthly plan
- Paid from $29/mo — Brevo Conversations is $15/mo
- Included agent seats: 5 agents — up to 10 agents with Freshchat
Quick Picks by What You Need
- Best overallIntercom9.4
Mature teams needing advanced customer messaging
Visit Intercom - Lowest priceBrevo Conversations8.6
Paid plans from $15/user/mo
Visit Brevo Conversations - Best free optionFreshchat9.2
Has a free plan
Visit Freshchat - Most included agent seatsFreshchat9.2
10 agents
Visit Freshchat
All 15 BotPenguin Alternatives, Ranked
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More options
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Best forMature teams needing advanced customer messaging
- Better than BotPenguin:
- Listed integrations: 450 apps vs 80 apps
- Editor score 9.4 vs 5.0
A broad customer messaging suite for teams that need chat, automation, and handoff.
- Website chatbot
- Visitor tracking
- Live agent chat
9.4/10★★★★★Visit Intercom -
Best forFreshworks-oriented support teams
- Better than BotPenguin:
- Paid from: $19/mo vs $29/mo
- Included agent seats: 10 agents vs 5 agents
- Listed integrations: 1000 apps vs 80 apps
A flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.
- Website chatbot
- Visitor tracking
- Live agent chat
9.2/10★★★★★Visit Freshchat -
Best forTeams needing polished live chat and reporting
- Better than BotPenguin:
- Paid from: $19/mo vs $29/mo
- Listed integrations: 200 apps vs 80 apps
- Editor score 9.1 vs 5.0
A polished live-chat suite for teams that need agents, automation, and detailed reporting.
- Website chatbot
- Visitor tracking
- Live agent chat
9.1/10★★★★★Visit LiveChat -
Best forZoho-centric teams needing broad live chat
- Better than BotPenguin:
- Editor score 8.9 vs 5.0
A broad live chat suite with strong Zoho integration and a low-cost annual entry tier.
- Website chatbot
- Visitor tracking
- Live agent chat
8.9/10★★★★☆Visit Zoho SalesIQ -
Best forBusinesses prioritizing free team chat
- Better than BotPenguin:
- Editor score 8.8 vs 5.0
A capable free team-chat platform with optional AI tiers and broad integrations.
- Website chatbot
- Visitor tracking
- Live agent chat
8.8/10★★★★☆Visit tawk.to -
Best forBrevo users needing simple omnichannel chat
- Better than BotPenguin:
- Paid from: $15/mo vs $29/mo
- Editor score 8.6 vs 5.0
A simple omnichannel chat option for Brevo users with free live chat and AI handoff.
- Website chatbot
- Visitor tracking
- Live agent chat
8.6/10★★★★☆Visit Brevo -
Best forSmall teams needing omnichannel coverage
- Better than BotPenguin:
- Paid from: $28/mo vs $29/mo
- Editor score 8.5 vs 5.0
A flexible chat platform for small teams that need web, social, email, and phone channels.
- Website chatbot
- Visitor tracking
- Live agent chat
8.5/10★★★★☆Visit JivoChat -
Best forSmall teams wanting a free omnichannel inbox
- Better than BotPenguin:
- Listed integrations: 2000 apps vs 80 apps
- Editor score 8.4 vs 5.0
A capable free inbox for small teams, with paid tiers starting at $45 per workspace monthly.
- Website chatbot
- Visitor tracking
- Live agent chat
8.4/10★★★★☆Visit Crisp -
Best forEnterprises needing routing and on-premise options
- Better than BotPenguin:
- Editor score 8.3 vs 5.0
A mature live-chat platform for complex routing, AI handoff, and deployment flexibility.
- Website chatbot
- Visitor tracking
- Live agent chat
8.3/10★★★★☆Visit Comm100 -
Best forTeams wanting open-source omnichannel chat
- Better than BotPenguin:
- Paid from: $19/mo vs $29/mo
- Editor score 8.2 vs 5.0
A flexible open-source shared inbox for teams managing chat, messaging, and support.
- Website chatbot
- Visitor tracking
- Live agent chat
8.2/10★★★★☆Visit Chatwoot -
Best forEcommerce teams needing chat and social channels
- Better than BotPenguin:
- Editor score 8.1 vs 5.0
A broad omnichannel support workspace for ecommerce and web-based teams.
- Website chatbot
- Visitor tracking
- Live agent chat
8.1/10★★★★☆Visit Re:amaze -
Best forEcommerce teams needing chatbot-led assistance
- Better than BotPenguin:
- Paid from: $19/mo vs $29/mo
- Editor score 8.0 vs 5.0
A chatbot-led support option for ecommerce teams that need human handoff and messaging channels.
- Website chatbot
- Visitor tracking
- Live agent chat
8.0/10★★★★☆Visit ChatBot -
Best forSmall ecommerce teams wanting affordable chat
- Better than BotPenguin:
- Paid from: $17/mo vs $29/mo
- Editor score 7.9 vs 5.0
Affordable ecommerce chat with bots, visitor tracking, and omnichannel messaging.
- Website chatbot
- Visitor tracking
- Live agent chat
7.9/10★★★★☆Visit Smartsupp -
Best forBudget-conscious teams needing classic live chat
- Better than BotPenguin:
- Paid from: $15/mo vs $29/mo
- Editor score 7.8 vs 5.0
A low-cost website chat tool with useful routing, monitoring, and AI support features.
- Website chatbot
- Visitor tracking
- Live agent chat
7.8/10★★★★☆Visit MyLiveChat -
ChatBeaconVerified
Best forOrganizations needing private deployment and rich media
- Better than BotPenguin:
- Editor score 7.7 vs 5.0
A broad chat and engagement suite for teams that need AI, live agents, and deployment control.
- Website chatbot
- Visitor tracking
- Live agent chat
7.7/10★★★★☆Visit ChatBeacon
BotPenguin Alternatives: Common Questions
What is the best alternative to BotPenguin?
Intercom: #1 in our Live Chat Software ranking, with an editor score of 9.4 out of 10. A broad customer messaging suite for teams that need chat, automation, and handoff.
Is there a free alternative to BotPenguin?
Yes. Freshchat, Zoho SalesIQ, tawk.to, Brevo Conversations and JivoChat have a free plan or a free tier (9 of the 15 alternatives on this page).
What is the cheapest paid alternative to BotPenguin?
Of the alternatives here that publish a price, Brevo Conversations starts lowest, at $15/user/mo.
Why do people look for BotPenguin alternatives?
Free plan is limited to 1,000 messages and one chatbot; The $29 monthly plan includes only five team members; Advanced capacity and unlimited AI agents require the $99 monthly plan.
Which BotPenguin alternative has the most included agent seats?
Freshchat, with 10 agents.
How do I switch from BotPenguin?
Export your data from BotPenguin (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel BotPenguin.
How to Switch from BotPenguin
- Export your data from BotPenguin (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel BotPenguin.
BotPenguin vs Each Alternative
| # | Tool | Free plan | Paid from | Website chatbot | Live agent chat | Visitor tracking | Chat channels | Score |
|---|---|---|---|---|---|---|---|---|
| 46 | BotPenguin | Yes | $29/mo | Yes | Yes | Yes | Omnichannel | 5.0 |
| 1 | Intercom | No | $29/seat/mo | Yes | Yes | Yes | Omnichannel | 9.4 |
| 2 | Freshchat | Yes | $19/user/mo | Yes | Yes | Yes | Omnichannel | 9.2 |
| 3 | LiveChat | No | $19/user/mo | Yes | Yes | Yes | Omnichannel | 9.1 |
| 4 | Zoho SalesIQ | Yes | Yes | Yes | Yes | Omnichannel | 8.9 | |
| 5 | tawk.to | Yes | $290/yr | Yes | Yes | Yes | Website+messaging | 8.8 |
| 6 | Brevo Conversations | Yes | $15/user/mo | Yes | Yes | Yes | Omnichannel | 8.6 |
| 7 | JivoChat | Yes | $28/user/mo | Yes | Yes | Yes | Omnichannel | 8.5 |
| 8 | Crisp | Yes | $45/mo | Yes | Yes | Yes | Omnichannel | 8.4 |
| 9 | Comm100 Live Chat | No | $31/seat/mo | Yes | Yes | Yes | Omnichannel | 8.3 |
| 10 | Chatwoot | Yes | $19/user/mo | Yes | Yes | Yes | Omnichannel | 8.2 |
| 11 | Re:amaze | No | $29/user/mo | Yes | Yes | Yes | Omnichannel | 8.1 |
| 12 | ChatBot | No | $19/user/mo | Yes | Yes | Yes | Omnichannel | 8.0 |
| 13 | Smartsupp | Yes | $17/mo | Yes | Yes | Yes | Omnichannel | 7.9 |
| 14 | MyLiveChat | Yes | $15/seat/mo | Yes | Yes | Yes | Website | 7.8 |
| 15 | ChatBeacon | No | $33/mo | Yes | Yes | Yes | Omnichannel | 7.7 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update