BotPenguin
BotPenguin: A flexible chatbot-led support platform with live handoff and omnichannel coverage. Ranked #46 of 94 in Live Chat Software by our editors (5.0/10); pricing: Free plan · 7-day trial; best for small teams needing chatbot-led live support.
At a glance
- Editor score5.0 / 10
- PricingFree plan · 7-day trial
- Best forSmall teams needing chatbot-led live support
- Free planYes
- Paid from$29/mo
- Website chatbotYes
- Facts checked23 Sep 2026
Where it wins
- Free plan includes live chat, unified inbox, and five messaging channels
- AI agents can learn from websites, PDFs, FAQs, and spreadsheets
- Lead capture, booking, analytics, APIs, and live-agent handoff included
Where it doesn't
- Free plan is limited to 1,000 messages and one chatbot
- The $29 monthly plan includes only five team members
- Advanced capacity and unlimited AI agents require the $99 monthly plan
Our verdict on BotPenguin
BotPenguin is a no-code platform for building AI agents, chatbots, and voice agents across websites, WhatsApp, Instagram, Facebook, and Telegram. It suits small teams that want automated customer support alongside live-agent conversations, lead capture, appointment booking, and a unified inbox. Its feature set also covers analytics for messages, leads, engagement, and conversations, plus API access for contacts, chats, leads, and statuses.
The published plans show a useful freemium structure. The Baby Plan costs $0 forever and includes 1,000 messages, one chatbot, live chat, a unified inbox, and deployment across the listed website and social channels. The Little Plan costs $29 per month and adds 3,000 messages, five chatbots, five team members, reports and analytics, and 30+ integrations. The King Plan costs $99 per month and includes 12,000 messages, unlimited chatbots, unlimited AI agents, 10 team members, and 50+ integrations. A seven-day free trial is also available. Teams should choose based mainly on message volume, chatbot capacity, and member requirements.
BotPenguin fits businesses that need more than a website widget because it combines omnichannel messaging with CRM, calendar, commerce, payment, analytics, and automation connections. Listed integrations include HubSpot, Salesforce, Zoho CRM, Zapier, Google Calendar, Calendly, Shopify, Razorpay, Google Analytics, and Notion. Website deployment, mobile apps, API access, knowledge-base training, and bot-to-human handoff broaden its operating model. It is a strong choice for chatbot-led support and lead workflows; teams seeking only simple live chat may find its AI and channel breadth unnecessary.
Your product? Our editors can test BotPenguin in depth and publish a review, labelled as paid · from $149/mo →
BotPenguin pricing
All 4 BotPenguin plans and prices →
BotPenguin fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $29/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | 5 agents |
| Listed integrations | 80 apps |
| Free trial | 7 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Email, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 80+ integrations: Zapier, Make, HubSpot, Salesforce, Zoho, Pipedrive … See all → |
| Pricing | Free plan · 7-day trial (source) |
| Website | botpenguin.com |
| Facts checked | 23 Sep 2026 |
BotPenguin integrations
BotPenguin lists 80+ integrations on its own site — the 12 named here are the ones its pages call out.
- Zapier
- Make
- HubSpot
- Salesforce
- Zoho
- Pipedrive
- Shopify
- WooCommerce
- Google Calendar
- Outlook
- Stripe
- Razorpay
See all BotPenguin integrations →
Alternatives to BotPenguin
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
See all BotPenguin alternatives →
More options
Also Ranked In
BotPenguin is ranked in 2 of our directories.
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used BotPenguin for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Guides on live chat software
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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