ChatBeacon
ChatBeacon: A broad chat and engagement suite for teams that need AI, live agents, and deployment control. Ranked #15 of 94 in Live Chat Software by our editors (7.7/10); pricing: 14-day trial; best for organizations needing private deployment and rich media.
At a glance
- Editor score7.7 / 10
- Pricing14-day trial
- Best forOrganizations needing private deployment and rich media
- Free planNo
- Paid from$33/mo
- Website chatbotYes
- Founded2005 · Tulsa, Oklahoma, United States
- Facts checked19 Sep 2026
Where it wins
- Combines AI chatbots with live-agent escalation and AI-assisted replies
- Adds co-browsing, screen sharing, video chat, and visitor monitoring
- Offers cloud, dedicated private cloud, and on-premise deployment
Where it doesn't
- No perpetual free plan; the trial lasts 14 days
- Launch is capped at four concurrent operators
- Scale pricing requires contacting sales
Our verdict on ChatBeacon
ChatBeacon brings website live chat, AI chatbots, human-agent escalation, visitor monitoring, co-browsing, video chat, and conversation history into one customer engagement platform. It is aimed at businesses such as financial institutions, healthcare providers, and e-commerce companies that want automated assistance alongside live support. Its mix of messaging channels and deployment choices also makes it relevant to organizations that need more than a basic website chat widget.
The feature set extends beyond text conversations: operators can monitor visitors in real time, co-browse or share screens, and use video chat. AI chatbots can be trained on customer content, with escalation to a human agent; the platform also offers AI-assisted replies and analytics. Its omnichannel inbox covers website, SMS, and Facebook Messenger, while conversation-native CRM capabilities retain chat history. Integrations include Salesforce, HubSpot, Shopify, Slack, and Microsoft Teams, alongside a REST API and webhooks. This breadth suits teams that want support, messaging, and customer context in one system, though businesses seeking only a lightweight chat tool may not need the additional capabilities.
According to the vendor’s annual pricing, Launch costs $33 per operator per month and allows up to four concurrent operators, with one co-browse/screenshare license, tracking for 150 visitors, and six months of chat history. Grow is $64 per operator per month, allows up to 10 concurrent operators, and adds advanced analytics, tracking for 1,000 visitors, twelve months of history, and an SMS-ready integration. Scale offers a single-tenant dedicated server, unlimited agents and chat history, SOC 2 and HIPAA compliance, and an on-premise option; pricing requires contacting sales. A 14-day trial is available, but there is no perpetual free plan. ChatBeacon is a stronger fit for organizations that value private deployment and rich media than for teams prioritizing a free entry tier or simple, low-cost chat.
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From the maker
Written by ChatBeacon · approved by our editors 28 Sep 2026. It does not change our score or ranking.
ChatBeacon brings live chat and AI together for banks, credit unions, insurers, retailers, and customer service teams across industries. AI agents can answer routine questions, while Cue assists staff during live conversations. When human help is needed, AI Escalation carries the full conversation context forward so customers do not have to start over. Teams can also connect through SMS, co-browsing, and video, with translation supporting conversations in 52+ languages. ChatBeacon is available in the Cloud, Dedicated Private Cloud, or On-Premise. Built by SmartMax Software, Inc., a live chat provider since 2005, it includes U.S.-based support and dedicated account management, with no per-AI-resolution fees.
ChatBeacon pricing
All 3 ChatBeacon plans and prices →
ChatBeacon fact sheet
| Free plan | No |
|---|---|
| Paid from | $33/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | 4 agents |
| Listed integrations | Not verified |
| Free trial | 14 days |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Integrations | 20 integrations: Zapier, Salesforce, HubSpot, Zoho CRM, Pipedrive, Close … |
| Pricing | 14-day trial (source) |
| Website | chatbeacon.ai |
| Facts checked | 19 Sep 2026 |
ChatBeacon integrations
ChatBeacon lists 20 integrations on its own site.
- Zapier
- Salesforce
- HubSpot
- Zoho CRM
- Pipedrive
- Close
- Microsoft Dynamics 365
- Shopify
- WooCommerce
- BigCommerce
- Magento
- Squarespace
- Stripe
- Slack
- Microsoft Teams
- Facebook Messenger
- Gmail
- Outlook
- Twilio SMS
- Zendesk
Alternatives to ChatBeacon
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
See all ChatBeacon alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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