Best Hapi Guest Identity (formerly Hapi Guest CRM) Alternatives in 2026
The top Hapi Guest Identity (formerly Hapi Guest CRM) alternatives are dailypoint 360°, GuestMaker and Experience CRM: 15 hospitality CRM software our editors would look at instead of Hapi Guest Identity (formerly Hapi Guest CRM), in our ranking order.
Hapi Guest Identity (formerly Hapi Guest CRM): A focused identity layer for hotels, not a full hospitality CRM. Where it falls short: does not provide guest messaging or marketing automation..
Switching from Hapi Guest Identity (formerly Hapi Guest CRM)? For most hospitality crm software buyers the best Hapi Guest Identity (formerly Hapi Guest CRM) alternative is dailypoint 360°, built for hotel groups needing deep data management. On a budget, Hostly CRM starts at $29/user/mo.
Why People Look for a Hapi Guest Identity (formerly Hapi Guest CRM) Alternative
- Does not provide guest messaging or marketing automation
- No built-in loyalty programs, segmentation, or mobile app
- Does not write changes back to source systems
- No guest messaging — 14 of the alternatives below have it
- No loyalty programs — 13 of the alternatives below have it
Quick Picks by What You Need
- Best overalldailypoint 360°9.4
Hotel groups needing deep data management
Visit dailypoint 360° - Lowest priceHostly CRM7.8
Paid plans from $29/user/mo
Visit Hostly CRM - Best for guest messagingdailypoint 360°9.4
Guest messaging (Hapi Guest Identity (formerly Hapi Guest CRM): no)
Visit dailypoint 360°
All 15 Hapi Guest Identity (formerly Hapi Guest CRM) Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forHotel groups needing deep data management
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A data-focused hospitality CRM for hotel groups managing guest relationships across systems.
- Loyalty programs
9.4/10★★★★★Visit dailypoint -
Best forHotels needing flexible CRM automation and APIs
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A broad hospitality CRM for hotel groups that need connected guest data and automated campaigns.
- Loyalty programs
9.2/10★★★★★Visit GuestMaker -
Best forHotels wanting CRM plus guest experience tools
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A broad hotel CRM that connects guest data, messaging, loyalty and experience tools.
- Mobile app
- Loyalty programs
9.1/10★★★★★Visit Experience CRM -
Best forHotels wanting a complete, affordable CRM
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A modular hotel CRM for unified guest profiles, automation, messaging, and analytics.
- Loyalty programs
9.0/10★★★★☆Visit Bookboost -
Best forHotels focused on lifecycle marketing
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A focused hospitality CRM for lifecycle marketing, segmentation, loyalty, and guest retention.
- Loyalty programs
8.9/10★★★★☆Visit For-Sight -
Best forHotel groups wanting broad guest engagement
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A broad hospitality CRM for hotel groups that want guest data, engagement and loyalty in one system.
- Loyalty programs
8.8/10★★★★☆Visit Weforguest -
Best forHotels seeking loyalty and service upsells
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A cloud CRM for hotels that combines guest profiles, campaigns, messaging, loyalty, and upselling.
- Loyalty programs
8.7/10★★★★☆Visit D-EDGE -
Best forHotels emphasizing messaging and reputation
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A hotel-focused CRM for coordinated guest communication, marketing, loyalty, and feedback.
- Loyalty programs
8.6/10★★★★☆Visit GUIREZ -
Best forMulti-facility independent hospitality operators
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A multi-facility hospitality CRM combining guest profiles, messaging, automation and loyalty.
- Mobile app
- Loyalty programs
8.4/10★★★★☆Visit Scidoo -
Best forSmall hotels seeking low annual CRM costs
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A focused hotel CRM for guest engagement, loyalty and lifecycle marketing.
- Mobile app
- Loyalty programs
8.3/10★★★★☆Visit HMS Flow -
Best forHotels wanting affordable CRM with OTA connectivity
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A hotel CRM that combines guest marketing, reservations, OTA sync, and revenue tools.
- Mobile app
- Loyalty programs
8.2/10★★★★☆Visit HoteSoft -
Best forMulti-location hospitality marketers
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Editor score 8.1 vs 6.5
A hospitality-focused CRM for multi-location guest marketing, loyalty and reporting.
8.1/10★★★★☆Visit Airship -
Best forHotels already using GraceSoft PMS
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A hotel-focused CRM with strong guest engagement tools and a GraceSoft PMS dependency.
- Loyalty programs
8.0/10★★★★☆Visit GraceSoft -
Best forWellness hotels needing rich guest records
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Loyalty programs
- Marketing automation
A detailed hospitality CRM for connecting guest, wellness, membership, and activity records.
- Mobile app
- Loyalty programs
7.8/10★★★★☆Visit Hostly -
Best forBudget-conscious properties needing AI communications
- Better than Hapi Guest Identity (formerly Hapi Guest CRM):
- Guest messaging
- Marketing automation
- Guest segmentation
A low-cost, AI-enabled hospitality CRM with modular communication and operations tools.
7.7/10★★★★☆Visit HAIP
Hapi Guest Identity (formerly Hapi Guest CRM) Alternatives: Common Questions
What is the best alternative to Hapi Guest Identity (formerly Hapi Guest CRM)?
dailypoint 360°: #1 in our Hospitality CRM Software ranking, with an editor score of 9.4 out of 10. A data-focused hospitality CRM for hotel groups managing guest relationships across systems.
What is the cheapest paid alternative to Hapi Guest Identity (formerly Hapi Guest CRM)?
Of the alternatives here that publish a price, Hostly CRM starts lowest, at $29/user/mo.
Why do people look for Hapi Guest Identity (formerly Hapi Guest CRM) alternatives?
Does not provide guest messaging or marketing automation; No built-in loyalty programs, segmentation, or mobile app; Does not write changes back to source systems.
How do I switch from Hapi Guest Identity (formerly Hapi Guest CRM)?
Export your data from Hapi Guest Identity (formerly Hapi Guest CRM) (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Hapi Guest Identity (formerly Hapi Guest CRM).
How to Switch from Hapi Guest Identity (formerly Hapi Guest CRM)
- Export your data from Hapi Guest Identity (formerly Hapi Guest CRM) (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Hapi Guest Identity (formerly Hapi Guest CRM).
Hapi Guest Identity (formerly Hapi Guest CRM) vs Each Alternative
| # | Tool | Free plan | Paid from | Reservation sync | Guest messaging | Loyalty programs | Marketing automation | Score |
|---|---|---|---|---|---|---|---|---|
| 26 | Hapi Guest Identity (formerly Hapi Guest CRM) | Yes | No | No | No | 6.5 | ||
| 1 | dailypoint 360° | Yes | Yes | Yes | Yes | 9.4 | ||
| 2 | GuestMaker | Yes | Yes | Yes | Yes | 9.2 | ||
| 3 | Experience CRM | No | Yes | Yes | Yes | Yes | 9.1 | |
| 4 | Bookboost | No | $60/seat/mo | Yes | Yes | Yes | Yes | 9.0 |
| 5 | For-Sight | Yes | Yes | Yes | Yes | 8.9 | ||
| 6 | Weforguest | Yes | Yes | Yes | Yes | 8.8 | ||
| 7 | D-EDGE CRM | Yes | Yes | Yes | Yes | 8.7 | ||
| 8 | GUIREZ Guest | Yes | Yes | Yes | Yes | 8.6 | ||
| 9 | Scidoo CRM | Yes | Yes | Yes | Yes | 8.4 | ||
| 10 | HMS Flow Guest CRM & Loyalty | No | €325/site/yr | Yes | Yes | Yes | Yes | 8.3 |
| 11 | HoteSoft Guest CRM | No | $299/yr | Yes | Yes | Yes | Yes | 8.2 |
| 12 | Airship | No | £30/site/mo | 8.1 | ||||
| 13 | GraceSoft Hospitality CRM | No | Yes | Yes | Yes | Yes | 8.0 | |
| 14 | Hostly CRM | No | $29/user/mo | Yes | Yes | Yes | Yes | 7.8 |
| 15 | HAIP | No | ₹99/unit/mo | Yes | Yes | Yes | 7.7 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update