HoteSoft Guest CRM
HoteSoft Guest CRM: A hotel CRM that combines guest marketing, reservations, OTA sync, and revenue tools. Ranked #11 of 27 in Hospitality CRM Software by our editors (8.2/10); pricing: 14-day trial; best for hotels wanting affordable CRM with OTA connectivity.
At a glance
- Editor score8.2 / 10
- Pricing14-day trial
- Best forHotels wanting affordable CRM with OTA connectivity
- Free planNo
- Paid from$299/yr
- Reservation syncYes
- Founded2014
- Facts checked22 Sep 2026
Where it wins
- Detailed guest profiles with stay history, preferences, and lifetime value
- Two-way synchronization with major OTAs and GDS systems
- Segmentation, messaging, campaigns, and dynamic pricing recommendations
Where it doesn't
- Enterprise features are limited to the highest plan
- Starter includes basic reports rather than advanced financial reporting
- The broader feature set may exceed the needs of small properties
Our verdict on HoteSoft Guest CRM
HoteSoft Guest CRM is a customer relationship module within HoteSoft’s cloud hotel management platform. It is designed for independent hotels, boutique chains, resorts, and larger hotel groups that want guest data, reservations, marketing, and revenue operations in one system. Guest profiles can include stay history, preferences, lifetime value, and repeat rate, while tags support VIP, corporate, and loyalty-tier groups. Direct messaging, targeted email campaigns, reservation management, and automated confirmations extend the CRM beyond contact storage.
The published plans start with Starter at $29 per month or $299 per year. This tier includes reservation and booking management, a front desk dashboard, invoice and payment tracking, basic reports, and email support. Pro costs $69 per month or $699 per year and adds a channel manager, housekeeping management, an integrated booking engine, SMS and email notifications, financial reports, and a custom hotel website. Enterprise is listed at $1,499 per year and adds multi-branch management, full channel manager integration, CRM marketing automation, advanced financial reporting, audit logs, role-based access, and API access. A 14-day trial is available without a credit card.
Connectivity is a central strength. HoteSoft lists integrations with Booking.com, Expedia, Airbnb, Hotels.com, Agoda, Tripadvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, and Sabre. Two-way synchronization with OTAs and GDS systems supports distribution management, while segmentation by nationality, spend band, or stay frequency supports targeted campaigns. Revenue analytics and dynamic pricing recommendations add a commercial layer. Hotels seeking integrated CRM and distribution tools should consider HoteSoft; properties needing only a lightweight guest database may find its wider hotel-management scope unnecessary.
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HoteSoft Guest CRM pricing
All 3 HoteSoft Guest CRM plans and prices →
HoteSoft Guest CRM fact sheet
| Free plan | No |
|---|---|
| Paid from | $299/yr |
| Reservation sync | Yes |
| Guest messaging | Yes |
| Loyalty programs | Yes |
| Marketing automation | Yes |
| Guest segmentation | Yes |
| Mobile app | Yes |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web |
| Compliance & security | ISO 27001, GDPR, PCI DSS |
| Support | Email, Live chat, Phone · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 200+ integrations: Booking.com, Expedia, Airbnb, Hotels.com, Agoda, Tripadvisor … |
| Pricing | 14-day trial (source) |
| Website | hotesoft.com |
| Facts checked | 22 Sep 2026 |
HoteSoft Guest CRM integrations
HoteSoft Guest CRM lists 200+ integrations on its own site — the 19 named here are the ones its pages call out.
- Booking.com
- Expedia
- Airbnb
- Hotels.com
- Agoda
- Tripadvisor
- Vrbo
- Stripe
- PayPal
- Square
- Worldpay
- Adyen
- SagePay
- Amadeus
- Sabre
- Galileo
- Assa Abloy
- Dormakaba
- Salto
Alternatives to HoteSoft Guest CRM
- dailypoint 360°A data-focused hospitality CRM for hotel groups managing guest relationships across systems.9.4
- GuestMakerA broad hospitality CRM for hotel groups that need connected guest data and automated campaigns.9.2
- Experience CRMA broad hotel CRM that connects guest data, messaging, loyalty and experience tools.9.1
See all HoteSoft Guest CRM alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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