Hapi Guest Identity (formerly Hapi Guest CRM)
Hapi Guest Identity (formerly Hapi Guest CRM): A focused identity layer for hotels, not a full hospitality CRM. Ranked #26 of 27 in Hospitality CRM Software by our editors (6.5/10); pricing: Pricing on request; best for hotels needing identity data infrastructure.
At a glance
- Editor score6.5 / 10
- PricingPricing on request
- Best forHotels needing identity data infrastructure
- Reservation syncYes
- Facts checked22 Sep 2026
Where it wins
- Deterministic matching uses verified guest identifiers.
- Unifies profiles across properties and hotel systems.
- Open records support API access and cloud export.
Where it doesn't
- Does not provide guest messaging or marketing automation.
- No built-in loyalty programs, segmentation, or mobile app.
- Does not write changes back to source systems.
Our verdict on Hapi Guest Identity (formerly Hapi Guest CRM)
Hapi Guest Identity, formerly Hapi Guest CRM, consolidates guest records from hotel properties and connected systems into a single profile. It is designed for hotels that need a dependable identity layer across property-management, dining, spa, loyalty, survey, Wi-Fi, and web activity sources. Matching uses verified identifiers such as email, phone number, or loyalty ID paired with a name, helping create unified records for use across existing hospitality applications.
Its strongest fit is an API-centered ecosystem. Hapi connects with property-management systems, CDP and CRM platforms, loyalty platforms, dining and spa systems, survey tools, Wi-Fi systems, web activity sources, and Salesforce. Hapi Guest Pop can display a resolved guest profile inside an existing application, including a PMS, through a browser extension. Documented field precedence and survivorship rules provide a defined approach to resolving conflicting records, while APIs and cloud export keep guest data portable.
The product has a narrow scope compared with a complete hospitality CRM. It does not provide guest messaging, loyalty programs, marketing automation, guest segmentation, or a mobile app, and it does not write changes back to source systems. Pricing follows a contact-sales model. Hotels should choose Hapi Guest Identity when identity matching, aggregation, profile access, and data portability are the priority. Teams seeking built-in campaigns, messaging, loyalty management, or segmentation should look for a broader hospitality CRM.
Hapi Guest Identity (formerly Hapi Guest CRM) pricing
Hapi Guest Identity (formerly Hapi Guest CRM) fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Reservation sync | Yes |
| Guest messaging | No |
| Loyalty programs | No |
| Marketing automation | No |
| Guest segmentation | No |
| Mobile app | No |
| Deployment | Cloud, Browser extension |
| Support | Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Property-management systems, Dining systems, Spa systems, Loyalty platforms, Survey tools, Wi-Fi systems … See all → |
| Pricing | Pricing on request |
| Website | stayhapi.com |
| Facts checked | 22 Sep 2026 |
Hapi Guest Identity (formerly Hapi Guest CRM) integrations
Hapi Guest Identity (formerly Hapi Guest CRM) lists 100+ integrations on its own site — the 10 named here are the ones its pages call out.
- Property-management systems
- Dining systems
- Spa systems
- Loyalty platforms
- Survey tools
- Wi-Fi systems
- Web activity sources
- CDP platforms
- CRM platforms
- Salesforce
See all Hapi Guest Identity (formerly Hapi Guest CRM) integrations →
Alternatives to Hapi Guest Identity (formerly Hapi Guest CRM)
- dailypoint 360°A data-focused hospitality CRM for hotel groups managing guest relationships across systems.9.4
- GuestMakerA broad hospitality CRM for hotel groups that need connected guest data and automated campaigns.9.2
- Experience CRMA broad hotel CRM that connects guest data, messaging, loyalty and experience tools.9.1
See all Hapi Guest Identity (formerly Hapi Guest CRM) alternatives →
Used Hapi Guest Identity (formerly Hapi Guest CRM)? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Hapi Guest Identity (formerly Hapi Guest CRM) for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Hapi Guest Identity (formerly Hapi Guest CRM) is listed in our Hospitality CRM Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/hapi-guest-identity-formerly-hapi-guest-crm/"><img src="https://www.itechguides.com/best/badge/hapi-guest-identity-formerly-hapi-guest-crm.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update