GraceSoft Hospitality CRM
GraceSoft Hospitality CRM: A hotel-focused CRM with strong guest engagement tools and a GraceSoft PMS dependency. Ranked #13 of 27 in Hospitality CRM Software by our editors (8.0/10); pricing: Pricing on request · 14-day trial; best for hotels already using GraceSoft PMS.
At a glance
- Editor score8.0 / 10
- PricingPricing on request · 14-day trial
- Best forHotels already using GraceSoft PMS
- Free planNo
- Reservation syncYes
- Founded1999 · Richmond, Texas, United States
- Facts checked22 Sep 2026
Where it wins
- Combines guest profiles, segmentation, loyalty, messaging, and campaigns
- Supports self-service profiles, reservations, payments, and purchases
- Includes booking conversion, feedback surveys, and duplicate-profile prevention
Where it doesn't
- Integration is listed with GraceSoft Easy InnKeeping PMS only
- CRM pricing uses a contact-sales model
- There is no free plan after the 14-day trial
Our verdict on GraceSoft Hospitality CRM
GraceSoft Hospitality CRM is designed for hotels, resorts, vacation rentals, inns, and multi-property hospitality businesses. It brings guest profiles, reservation information, interaction history, communications, loyalty activity, marketing campaigns, and feedback into one CRM. The product is especially suited to hospitality teams already using GraceSoft Easy InnKeeping PMS, with tools for guest self-service, quotation creation, booking conversion, segmentation, and repeat-guest engagement.
The GraceSoft CRM plan covers guest relationship management, guest segmentation, automated email marketing campaigns, interaction tracking, and reports for repeat bookings and retention. Its broader feature set adds loyalty memberships with points, rewards, and tiers; unified email and SMS communications; post-stay feedback forms; and a self-service portal for profiles, reservations, payments, and purchases. Pricing follows a contact-sales model, and the product includes a 14-day free trial rather than a free plan. This structure may suit hotels that want to evaluate a complete CRM workflow before discussing commercial terms.
Platform access spans web, iOS, and Android, while the listed integration is GraceSoft Easy InnKeeping PMS. That connection supports reservation synchronization and keeps the product closely aligned with GraceSoft’s hospitality software ecosystem, but it narrows the fit for properties running another PMS. Hotels seeking guest segmentation, marketing automation, loyalty programs, messaging, and booking conversion in a connected GraceSoft environment should consider it. Properties that require broader PMS compatibility or a publicly priced CRM should look for a different option.
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GraceSoft Hospitality CRM pricing
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GraceSoft Hospitality CRM fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Reservation sync | Yes |
| Guest messaging | Yes |
| Loyalty programs | Yes |
| Marketing automation | Yes |
| Guest segmentation | Yes |
| Mobile app | Not verified |
| Free trial | 14 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Email, Live chat, Phone, Tickets, Community, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 1 integrations: GraceSoft Easy InnKeeping PMS |
| Pricing | Pricing on request · 14-day trial (source) |
| Website | gracesoft.com |
| Facts checked | 22 Sep 2026 |
GraceSoft Hospitality CRM integrations
GraceSoft Hospitality CRM lists 1 integrations on its own site.
- GraceSoft Easy InnKeeping PMS
Alternatives to GraceSoft Hospitality CRM
- dailypoint 360°A data-focused hospitality CRM for hotel groups managing guest relationships across systems.9.4
- GuestMakerA broad hospitality CRM for hotel groups that need connected guest data and automated campaigns.9.2
- Experience CRMA broad hotel CRM that connects guest data, messaging, loyalty and experience tools.9.1
See all GraceSoft Hospitality CRM alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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