Zoho CRM vs Capsule CRM

Zoho CRM9.3Visit Capsule CRM8.6Visit

Higher score Zoho CRM #1 in Google Workspace for Sales Software 9.3/10 Free plan · 15-day trial Free planFree trial✓ 0 of 4 features Visit Zoho CRM

vs

Capsule CRM #5 in Google Workspace for Sales Software 8.6/10 Free plan · 14-day trial Free planFree trial✓ 0 of 4 features Visit Capsule CRM

• Zoho CRM fits best

  Teams seeking an affordable CRM with Google connectivity

• Capsule CRM fits best

  Small teams starting with a free CRM

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Side by side

Feature	Zoho CRM 9.3/10 Visit ↗	Capsule CRM 8.6/10 Visit ↗
At a glance
Editor score	9.3	8.6
Ranking	#1 in Google Workspace for Sales Software	#5 in Google Workspace for Sales Software
Best for	Teams seeking an affordable CRM with Google connectivity	Small teams starting with a free CRM
Pricing model	Free plan + paid	Free plan + paid
Starting price	$14/user/mo	—
Free plan	✓	✓
Free trial	15 days	14 days
Free trial length	15 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Tickets, Community, Docs	Email, Docs
Compliance	GDPR	SOC 2, GDPR, PCI DSS, 2FA
Integrations	1,100+ integrations	100+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Solo, Small business, Mid-market
Features Zoho CRM 0/4 · Capsule CRM 0/4
Gmail sync	Not checked yet	Not checked yet
Pipeline management	Not checked yet	Not checked yet
Email tracking	Not checked yet	Not checked yet
Calendar integration	Not checked yet	Not checked yet
Specs
Mail merge limit	Not checked yet	Not checked yet
Workspace deployment	Not checked yet	Not checked yet
Our review
Pros	Free plan supports up to 3 users; a 15-day trial is available. Manages sales pipelines, workflows, campaigns, and analytics in one CRM. Google integration, mobile apps, and Zia AI extend its sales toolkit.	Free plan includes contacts, opportunities and a visual sales pipeline Connects with Google Workspace, Gmail and a broad range of third-party tools AI features include pipeline generation, summaries and contact enrichment
Cons	Paid plans are priced per user, and monthly billing costs more than annual. Advanced and enterprise capabilities require higher-tier plans. Its broad CRM scope may exceed the needs of teams seeking only pipeline tracking.	The free plan is limited to two users Workflow automations are included from the Growth plan Premium integrations are a Starter-plan feature
Our verdict	Zoho CRM brings lead, contact, account, and deal management together with sales pipelines, campaigns, workflows, analytics, and customer communications. It is aimed at customer-facing organizations from small teams to larger businesses,… Read the review →	Capsule CRM brings customer records, conversations, opportunities, tasks and projects into a cloud-based workspace for individuals, small businesses and growing sales teams. Its free plan covers contacts and opportunities, a sales… Read the review →

Strengths and trade-offs

• Zoho CRM — where it wins

  • Free plan supports up to 3 users; a 15-day trial is available.
  • Manages sales pipelines, workflows, campaigns, and analytics in one CRM.
  • Google integration, mobile apps, and Zia AI extend its sales toolkit.

  Where it doesn't

  • Paid plans are priced per user, and monthly billing costs more than annual.
  • Advanced and enterprise capabilities require higher-tier plans.
  • Its broad CRM scope may exceed the needs of teams seeking only pipeline tracking.

• Capsule CRM — where it wins

  • Free plan includes contacts, opportunities and a visual sales pipeline
  • Connects with Google Workspace, Gmail and a broad range of third-party tools
  • AI features include pipeline generation, summaries and contact enrichment

  Where it doesn't

  • The free plan is limited to two users
  • Workflow automations are included from the Growth plan
  • Premium integrations are a Starter-plan feature

• Zoho CRM9.3/10 · Free plan · 15-day trial

  A broad CRM with a free tier, Google connectivity, sales automation, and Zia AI.

  Visit Zoho CRMFull verdict →
• Capsule CRM8.6/10 · Free plan · 14-day trial

  Capsule combines visual sales pipelines, customer records and workflow tools for growing teams.

  Visit Capsule CRMFull verdict →