Bitrix24 CRM vs Capsule CRM

Bitrix24 CRM9.1Visit Capsule CRM8.6Visit

Higher score Bitrix24 CRM #2 in Google Workspace for Sales Software 9.1/10 Free plan · 15-day trial Free planFree trial✓ 1 of 4 features Visit Bitrix24

vs

Capsule CRM #5 in Google Workspace for Sales Software 8.6/10 Free plan · 14-day trial Free planFree trial✓ 0 of 4 features Visit Capsule CRM

• Bitrix24 CRM fits best

  Teams wanting CRM plus collaboration and deployment choice

• Capsule CRM fits best

  Small teams starting with a free CRM

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Side by side

Feature	Bitrix24 CRM 9.1/10 Visit ↗	Capsule CRM 8.6/10 Visit ↗
At a glance
Editor score	9.1	8.6
Ranking	#2 in Google Workspace for Sales Software	#5 in Google Workspace for Sales Software
Best for	Teams wanting CRM plus collaboration and deployment choice	Small teams starting with a free CRM
Pricing model	Free plan + paid	Free plan + paid
Starting price	$49/mo	—
Free plan	✓	✓
Free trial	15 days	14 days
Free trial length	15 days · no card needed	14 days · no card needed
Deployment	Cloud, Self-hosted, Desktop, Mobile	Cloud, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, iOS, Android
Support	Live chat, Docs, Email	Email, Docs
Compliance	GDPR, HIPAA, ISO 27001, PCI DSS, 2FA	SOC 2, GDPR, PCI DSS, 2FA
Integrations	790+ integrations	100+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Solo, Small business, Mid-market
Features Bitrix24 CRM 1/4 · Capsule CRM 0/4
Gmail sync	Not checked yet	Not checked yet
Pipeline management	✓ (best)	Not checked yet
Email tracking	Not checked yet	Not checked yet
Calendar integration	Not checked yet	Not checked yet
Specs
Mail merge limit	Not checked yet	Not checked yet
Workspace deployment	Not checked yet	Not checked yet
Our review
Pros	Manages leads, contacts, companies, deals, and configurable sales pipelines Automates emails, tasks, notifications, assignments, and recurring deals Available across web, desktop, mobile, and self-hosted deployment	Free plan includes contacts, opportunities and a visual sales pipeline Connects with Google Workspace, Gmail and a broad range of third-party tools AI features include pipeline generation, summaries and contact enrichment
Cons	Broad collaboration scope may be more than teams seeking a focused CRM need Basic plan starts at $69 monthly, or $49 per month with annual billing Enterprise plan pricing varies by organization size	The free plan is limited to two users Workflow automations are included from the Growth plan Premium integrations are a Starter-plan feature
Our verdict	Bitrix24 CRM combines sales management with a wider collaboration workspace for solo operators through larger businesses. Its CRM covers leads, contacts, companies, and deals, with configurable pipelines and stages. Beyond the sales record… Read the review →	Capsule CRM brings customer records, conversations, opportunities, tasks and projects into a cloud-based workspace for individuals, small businesses and growing sales teams. Its free plan covers contacts and opportunities, a sales… Read the review →

Strengths and trade-offs

• Bitrix24 CRM — where it wins

  • Manages leads, contacts, companies, deals, and configurable sales pipelines
  • Automates emails, tasks, notifications, assignments, and recurring deals
  • Available across web, desktop, mobile, and self-hosted deployment

  Where it doesn't

  • Broad collaboration scope may be more than teams seeking a focused CRM need
  • Basic plan starts at $69 monthly, or $49 per month with annual billing
  • Enterprise plan pricing varies by organization size

• Capsule CRM — where it wins

  • Free plan includes contacts, opportunities and a visual sales pipeline
  • Connects with Google Workspace, Gmail and a broad range of third-party tools
  • AI features include pipeline generation, summaries and contact enrichment

  Where it doesn't

  • The free plan is limited to two users
  • Workflow automations are included from the Growth plan
  • Premium integrations are a Starter-plan feature

• Bitrix24 CRM9.1/10 · Free plan · 15-day trial

  A flexible CRM workspace with free entry, sales automation, and cloud or self-hosted deployment.

  Visit Bitrix24Full verdict →
• Capsule CRM8.6/10 · Free plan · 14-day trial

  Capsule combines visual sales pipelines, customer records and workflow tools for growing teams.

  Visit Capsule CRMFull verdict →