Capsule CRM
Capsule CRM: A straightforward CRM with a capable free plan and room to scale. Ranked #27 of 238 in CRM Software by our editors (6.8/10); pricing: Free plan · 14-day trial; best for simple CRM with a useful free tier.
At a glance
- Editor score6.8 / 10
- PricingFree plan · 14-day trial
- Best forSimple CRM with a useful free tier
- Free planYes
- Founded2009 · Manchester, United Kingdom
- Facts checked20 Sep 2026
Where it wins
- Free plan includes contacts, opportunities, pipelines, and email connection
- Visual pipelines, tasks, reporting, automation, and project boards
- iOS and Android apps offer offline access and synchronization
Where it doesn't
- The Free plan is limited to two users
- Advanced capacity and project expansions require higher tiers
- Ultimate pricing requires contacting sales
Our verdict on Capsule CRM
Capsule CRM is a cloud-based customer relationship management system for individuals, small businesses, sales teams, and growing organizations. It brings contacts, conversations, opportunities, tasks, projects, reporting, and sales pipelines into one system. The Free plan supports up to two users and includes contacts and opportunities, a sales pipeline, custom sales milestones, custom task categories, and Gmail or Outlook mail connection. Web, iOS, Android, and API access make it suitable for teams that want a simple CRM across desktop, mobile, and connected tools.
Capsule’s plan structure gives buyers a clear path from basic contact and opportunity management to broader sales operations. Starter adds email templates, a shared mailbox, basic reporting, premium integrations, and the AI Pipeline Generator. Growth adds workflow automations, advanced sales reporting, dashboards, multiple sales pipelines, multiple project boards, and AI enrichment and summaries. Advanced includes everything in Growth with higher contact capacity, expanded project boards, and expanded sales pipelines. Ultimate adds a dedicated account manager, custom training, and priority support, while its price requires contact with sales.
Its ecosystem is suited to teams already working with common business tools. Connections include Gmail, Outlook, Microsoft 365, Google Workspace, Xero, FreshBooks, Mailchimp, Zapier, QuickBooks, Slack, Transpond, Typeform, Shopify, Squarespace, and LinkedIn. The REST API supports additional connections, while AI features cover summaries, meeting preparation, email assistance, pipeline generation, and contact enrichment. Capsule is a good fit for buyers prioritizing a gentle starting point, visual sales tracking, and a useful free tier. Teams needing more users, capacity, project boards, or pipelines should compare the paid tiers carefully, and larger organizations may prefer a plan with the account management and support included in Ultimate.
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Capsule CRM pricing
All 5 Capsule CRM plans and prices →
Capsule CRM fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Free trial | Yes |
| Visual sales pipeline | Yes |
| Email sync | Yes |
| Marketing automation | Yes |
| AI features | Yes |
| Mobile app | Yes |
| Open source | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, GDPR, PCI DSS, 2FA |
| Support | Email, Docs |
| Built for | Solo, Small business, Mid-market (editorial estimate) |
| Integrations | 100+ integrations: Gmail, Outlook, Microsoft 365, Google Workspace, Xero, FreshBooks … See all → |
| Pricing | Free plan · 14-day trial (source) |
| Website | capsulecrm.com |
| Facts checked | 20 Sep 2026 |
Capsule CRM integrations
Capsule CRM lists 100+ integrations on its own site — the 15 named here are the ones its pages call out.
- Gmail
- Outlook
- Microsoft 365
- Google Workspace
- Xero
- FreshBooks
- Mailchimp
- Zapier
- QuickBooks
- Slack
- Transpond
- Typeform
- Shopify
- Squarespace
See all Capsule CRM integrations →
Alternatives to Capsule CRM
- HubSpot CRMA capable free CRM with contact, deal, email, AI, mobile, and integration coverage.9.4
- Salesforce Sales CloudA broad CRM for mature sales teams that need forecasting, automation, AI, and extensibility.9.3
- Zoho CRMA broad CRM with a free plan, automation, AI, analytics, mobile apps, and APIs.9.2
See all Capsule CRM alternatives →
Also Ranked In
Capsule CRM is ranked in 9 of our directories; the 6 strongest besides CRM Software.
- #5Google Workspace for Sales Software23 tools ranked
- #13Customer Relationship Management - Midmarket Software28 tools ranked
- #13Small Business CRM33 tools ranked
- #16Professional Services CRM Software33 tools ranked
- #16Mac CRM35 tools ranked
- #20Customer Relationship Management - Small Business Software33 tools ranked
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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