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Head-to-head · Nps Software

SurveySparrow vs Affiniv

  • Updated Sep 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score SurveySparrow #2 in Nps Software 7.9/10 Free plan · 14-day trial Free plan✓ 1 of 4 features Visit SurveySparrow
Affiniv #6 in Nps Software 7.1/10 Free plan · paid from $25/mo · 14-day trial Free plan✓ 4 of 4 features Visit Affiniv

SurveySparrow leads on 0 checks, Affiniv on 3, and 2 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSurveySparrow · 7.9/10
  • Free planboth
  • Most featuresAffiniv · 4 of 4

SurveySparrow scores higher on our rubric for nps software: 7.9 against 7.1 out of 10; our editors rank them #2 and #6.

Affiniv offers in-app surveys; SurveySparrow doesn't publish it. Affiniv offers response segmentation; SurveySparrow doesn't publish it. Affiniv offers automated follow-ups; SurveySparrow doesn't publish it.

SurveySparrow is the better fit for teams wanting flexible omnichannel surveys. Affiniv is the better fit for budget-conscious teams wanting automated NPS follow-up.

  • SurveySparrow fits best

    Teams wanting flexible omnichannel surveys

  • Affiniv fits best

    Budget-conscious teams wanting automated NPS follow-up

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature SurveySparrow 7.9/10 Visit ↗ Affiniv 7.1/10 Visit ↗
At a glance
Editor score 7.9 7.1
Ranking #2 in Nps Software #6 in Nps Software
Best for Teams wanting flexible omnichannel surveys Budget-conscious teams wanting automated NPS follow-up
Pricing model Free plan + paid Free plan + paid
Starting price Not published $25/mo
Free plan ✓ ✓
Free trial — —
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud Cloud
Platforms Web Web
Support Email, Live chat, Phone, Docs Email, Phone
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML GDPR, 2FA
Integrations 6 integrations 25+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features SurveySparrow 1/4 · Affiniv 4/4
In-app surveys Not published ✓ (best)
API access ✓ ✓
Response segmentation Not published ✓ (best)
Automated follow-ups Not published ✓ (best)
Specs
Response limit Not published 200 responses/mo
Survey delivery Not published Not published
Our review
Pros
  • Distribute surveys by email, links, embeds, QR codes, and kiosk mode
  • Combine NPS with other survey types, conditional logic, and response reporting
  • Connect workflows and APIs with integrations such as Salesforce and HubSpot
  • Free plan includes up to 25 responses per month.
  • Surveys reach respondents through email, embeds, SMS, WhatsApp, and links.
  • Segments feedback and automates follow-up actions by respondent type.
Cons
  • Free plan is limited to 3 active surveys and 10 questions per survey
  • Basic, Starter, and Business each include only 1, 1, and 3 users respectively
  • Advanced branding, plugins, and custom limits are reserved for Enterprise
  • Free plan is capped at 25 responses per month.
  • In-app surveys and AI insights are available only on eligible higher plans.
  • Growth and Advanced prices are listed with annual billing.
Our verdict

SurveySparrow is a cloud-based survey and experience-management platform for teams gathering customer, employee, product, or market feedback. It suits organizations that want NPS alongside conversational, classic, offline, or 360-feedback…

Read the review →

Affiniv is a cloud customer feedback platform for businesses collecting NPS, CSAT, CES, product reviews, and custom survey responses. It suits teams that want to gather feedback across channels and route follow-up based on what respondents…

Read the review →
  1. SurveySparrowNps Software 7.9Free plan · 14-day trial
  2. AffinivNps Software 7.1Free plan · paid from $25/mo · 14-day trial

Strengths and trade-offs

  • SurveySparrow — where it wins

    • Distribute surveys by email, links, embeds, QR codes, and kiosk mode
    • Combine NPS with other survey types, conditional logic, and response reporting
    • Connect workflows and APIs with integrations such as Salesforce and HubSpot

    Where it doesn't

    • Free plan is limited to 3 active surveys and 10 questions per survey
    • Basic, Starter, and Business each include only 1, 1, and 3 users respectively
    • Advanced branding, plugins, and custom limits are reserved for Enterprise

  • Affiniv — where it wins

    • Free plan includes up to 25 responses per month.
    • Surveys reach respondents through email, embeds, SMS, WhatsApp, and links.
    • Segments feedback and automates follow-up actions by respondent type.

    Where it doesn't

    • Free plan is capped at 25 responses per month.
    • In-app surveys and AI insights are available only on eligible higher plans.
    • Growth and Advanced prices are listed with annual billing.
  • SurveySparrow7.9/10 · Free plan · 14-day trial

    Flexible NPS and survey tools with branching, reporting, and broad distribution options.

    Visit SurveySparrowFull verdict →
  • Affiniv7.1/10 · Free plan · paid from $25/mo · 14-day trial

    A flexible NPS and survey platform with automated follow-ups and a free entry plan.

    Visit AffinivFull verdict →

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update