Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience real numbers from our own analytics — open to see them
–Visitors
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · counted by iTechGuides's own first-party analytics, bots removed, every figure rounded down · how we count

Head-to-head · Nps Software

AskNicely vs Affiniv

  • Updated Sep 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score AskNicely #1 in Nps Software 8.8/10 Pricing on request ✓ 1 of 4 features Visit AskNicely
Affiniv #6 in Nps Software 7.1/10 Free plan · paid from $25/mo · 14-day trial Free plan✓ 4 of 4 features Visit Affiniv

AskNicely leads on 0 checks, Affiniv on 4, and 1 is even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAskNicely · 8.8/10
  • Free planonly Affiniv
  • Most featuresAffiniv · 4 of 4

AskNicely scores higher on our rubric for nps software: 8.8 against 7.1 out of 10; our editors rank them #1 and #6.

Affiniv offers free plan; AskNicely doesn't. Affiniv offers in-app surveys; AskNicely doesn't publish it. Affiniv offers response segmentation; AskNicely doesn't publish it. Affiniv offers automated follow-ups; AskNicely doesn't publish it.

AskNicely is the better fit for enterprise NPS programs needing broad integrations. Affiniv is the better fit for budget-conscious teams wanting automated NPS follow-up.

  • AskNicely fits best

    Enterprise NPS programs needing broad integrations

  • Affiniv fits best

    Budget-conscious teams wanting automated NPS follow-up

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature AskNicely 8.8/10 Visit ↗ Affiniv 7.1/10 Visit ↗
At a glance
Editor score 8.8 7.1
Ranking #1 in Nps Software #6 in Nps Software
Best for Enterprise NPS programs needing broad integrations Budget-conscious teams wanting automated NPS follow-up
Pricing model Paid Free plan + paid
Starting price Not published $25/mo
Free plan — ✓ (best)
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web Web
Support Email, Live chat, Docs Email, Phone
Compliance SOC 2, GDPR, SSO/SAML, 2FA GDPR, 2FA
Integrations 200+ integrations 25+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features AskNicely 1/4 · Affiniv 4/4
In-app surveys Not published ✓ (best)
API access ✓ ✓
Response segmentation Not published ✓ (best)
Automated follow-ups Not published ✓ (best)
Specs
Response limit Not published 200 responses/mo
Survey delivery Not published Not published
Our review
Pros
  • NPS, CSAT, CES and five-star surveys across five delivery channels
  • Branching, workflows, dashboards, benchmarking and AI recommendations
  • 200 integrations plus API access for CRM and helpdesk ecosystems
  • Free plan includes up to 25 responses per month.
  • Surveys reach respondents through email, embeds, SMS, WhatsApp, and links.
  • Segments feedback and automates follow-up actions by respondent type.
Cons
  • Plan pricing requires a sales conversation and is not published
  • No free plan or free trial is offered
  • In-app surveys, white-labeling and unlimited API extraction require Transform
  • Free plan is capped at 25 responses per month.
  • In-app surveys and AI insights are available only on eligible higher plans.
  • Growth and Advanced prices are listed with annual billing.
Our verdict

AskNicely is a cloud-based customer experience platform for service businesses, with a focus on multi-location organizations and frontline teams. It collects NPS, CSAT, CES and five-star feedback through email, SMS, web, mobile-app and…

Read the review →

Affiniv is a cloud customer feedback platform for businesses collecting NPS, CSAT, CES, product reviews, and custom survey responses. It suits teams that want to gather feedback across channels and route follow-up based on what respondents…

Read the review →
  1. AskNicelyNps Software 8.8Pricing on request
  2. AffinivNps Software 7.1Free plan · paid from $25/mo · 14-day trial

Strengths and trade-offs

  • AskNicely — where it wins

    • NPS, CSAT, CES and five-star surveys across five delivery channels
    • Branching, workflows, dashboards, benchmarking and AI recommendations
    • 200 integrations plus API access for CRM and helpdesk ecosystems

    Where it doesn't

    • Plan pricing requires a sales conversation and is not published
    • No free plan or free trial is offered
    • In-app surveys, white-labeling and unlimited API extraction require Transform

  • Affiniv — where it wins

    • Free plan includes up to 25 responses per month.
    • Surveys reach respondents through email, embeds, SMS, WhatsApp, and links.
    • Segments feedback and automates follow-up actions by respondent type.

    Where it doesn't

    • Free plan is capped at 25 responses per month.
    • In-app surveys and AI insights are available only on eligible higher plans.
    • Growth and Advanced prices are listed with annual billing.
  • AskNicely8.8/10 · Pricing on request

    A mature, integration-rich NPS platform for teams that need to act on feedback.

    Visit AskNicelyFull verdict →
  • Affiniv7.1/10 · Free plan · paid from $25/mo · 14-day trial

    A flexible NPS and survey platform with automated follow-ups and a free entry plan.

    Visit AffinivFull verdict →

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update