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Head-to-head · Nps Software

Refiner vs Affiniv

  • Updated Sep 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Refiner #5 in Nps Software 7.4/10 Free plan · 30-day trial Free plan✓ 0 of 4 features Visit Refiner
Affiniv #6 in Nps Software 7.1/10 Free plan · paid from $25/mo · 14-day trial Free plan✓ 4 of 4 features Visit Affiniv

Refiner leads on 0 checks, Affiniv on 4, and 1 is even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreRefiner · 7.4/10
  • Free planboth
  • Most featuresAffiniv · 4 of 4

Refiner scores higher on our rubric for nps software: 7.4 against 7.1 out of 10; our editors rank them #5 and #6.

Affiniv offers in-app surveys; Refiner doesn't publish it. Affiniv offers api access; Refiner doesn't publish it. Affiniv offers response segmentation; Refiner doesn't publish it. Affiniv offers automated follow-ups; Refiner doesn't publish it.

Refiner is the better fit for product teams needing in-app NPS and SDKs. Affiniv is the better fit for budget-conscious teams wanting automated NPS follow-up.

  • Refiner fits best

    Product teams needing in-app NPS and SDKs

  • Affiniv fits best

    Budget-conscious teams wanting automated NPS follow-up

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Refiner 7.4/10 Visit ↗ Affiniv 7.1/10 Visit ↗
At a glance
Editor score 7.4 7.1
Ranking #5 in Nps Software #6 in Nps Software
Best for Product teams needing in-app NPS and SDKs Budget-conscious teams wanting automated NPS follow-up
Pricing model Free plan + paid Free plan + paid
Starting price Not published $25/mo
Free plan ✓ ✓
Free trial — —
Free trial length 30 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email, Docs Email, Phone
Compliance SOC 2, GDPR, HIPAA GDPR, 2FA
Integrations 20 integrations 25+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Refiner 0/4 · Affiniv 4/4
In-app surveys Not published ✓ (best)
API access Not published ✓ (best)
Response segmentation Not published ✓ (best)
Automated follow-ups Not published ✓ (best)
Specs
Response limit Not published 200 responses/mo
Survey delivery Not published Not published
Our review
Pros
  • Collect feedback through web, mobile, email, popups, and survey pages.
  • Segment users by traits, behavior, events, and previous responses.
  • Connect product and customer data with CRM, CDP, analytics, and API integrations.
  • Free plan includes up to 25 responses per month.
  • Surveys reach respondents through email, embeds, SMS, WhatsApp, and links.
  • Segments feedback and automates follow-up actions by respondent type.
Cons
  • The Free plan is limited to 25 survey responses per month.
  • Advanced integrations, event tracking, API, and webhooks are in Growth.
  • The broad survey toolkit may be more than teams seeking NPS alone need.
  • Free plan is capped at 25 responses per month.
  • In-app surveys and AI insights are available only on eligible higher plans.
  • Growth and Advanced prices are listed with annual billing.
Our verdict

Refiner is customer feedback software for SaaS and digital product teams that want to gather NPS and other product signals across web, mobile, and email. Its survey templates cover NPS, CSAT, CES, PMF, onboarding, churn, and product…

Read the review →

Affiniv is a cloud customer feedback platform for businesses collecting NPS, CSAT, CES, product reviews, and custom survey responses. It suits teams that want to gather feedback across channels and route follow-up based on what respondents…

Read the review →
  1. RefinerNps Software 7.4Free plan · 30-day trial
  2. AffinivNps Software 7.1Free plan · paid from $25/mo · 14-day trial

Strengths and trade-offs

  • Refiner — where it wins

    • Collect feedback through web, mobile, email, popups, and survey pages.
    • Segment users by traits, behavior, events, and previous responses.
    • Connect product and customer data with CRM, CDP, analytics, and API integrations.

    Where it doesn't

    • The Free plan is limited to 25 survey responses per month.
    • Advanced integrations, event tracking, API, and webhooks are in Growth.
    • The broad survey toolkit may be more than teams seeking NPS alone need.

  • Affiniv — where it wins

    • Free plan includes up to 25 responses per month.
    • Surveys reach respondents through email, embeds, SMS, WhatsApp, and links.
    • Segments feedback and automates follow-up actions by respondent type.

    Where it doesn't

    • Free plan is capped at 25 responses per month.
    • In-app surveys and AI insights are available only on eligible higher plans.
    • Growth and Advanced prices are listed with annual billing.
  • Refiner7.4/10 · Free plan · 30-day trial

    Multichannel NPS and product feedback with native mobile SDKs and a free plan.

    Visit RefinerFull verdict →
  • Affiniv7.1/10 · Free plan · paid from $25/mo · 14-day trial

    A flexible NPS and survey platform with automated follow-ups and a free entry plan.

    Visit AffinivFull verdict →

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update