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Head-to-head · Nps Software

Affiniv vs Nicereply

  • Updated Sep 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Affiniv #6 in Nps Software 7.1/10 Free plan · paid from $25/mo · 14-day trial Free plan✓ 4 of 4 features Visit Affiniv
Nicereply #7 in Nps Software 7.0/10 From $59/mo (annual) · 14-day trial ✓ 1 of 4 features Visit Nicereply

Affiniv leads on 6 checks, Nicereply on 0, and 1 is even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAffiniv · 7.1/10
  • Lowest starting priceAffiniv · $25/mo
  • Free planonly Affiniv
  • Most featuresAffiniv · 4 of 4

Affiniv scores higher on our rubric for nps software: 7.1 against 7.0 out of 10; our editors rank them #6 and #7.

Affiniv offers free plan; Nicereply doesn't. Affiniv is cheaper to start at $25/mo against $59/mo. Affiniv leads on response limit: 200 responses/mo versus 100 responses/mo. Affiniv offers in-app surveys; Nicereply doesn't publish it. Affiniv offers response segmentation; Nicereply doesn't publish it.

Affiniv is the better fit for budget-conscious teams wanting automated NPS follow-up. Nicereply is the better fit for help desks seeking NPS and CSAT surveys.

  • Affiniv fits best

    Budget-conscious teams wanting automated NPS follow-up

  • Nicereply fits best

    Help desks seeking NPS and CSAT surveys

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Affiniv 7.1/10 Visit ↗ Nicereply 7.0/10 Visit ↗
At a glance
Editor score 7.1 7.0
Ranking #6 in Nps Software #7 in Nps Software
Best for Budget-conscious teams wanting automated NPS follow-up Help desks seeking NPS and CSAT surveys
Pricing model Free plan + paid Paid
Starting price $25/mo (best) $59/mo
Free plan ✓ (best) —
Free trial — —
Free trial length 14 days · no card needed 14 days · no card needed
Money-back guarantee 30 days 30 days
Deployment Cloud Cloud
Platforms Web Web
Support Email, Phone Email, Docs
Compliance GDPR, 2FA GDPR
Integrations 25+ integrations 19+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Affiniv 4/4 · Nicereply 1/4
In-app surveys ✓ (best) Not published
API access ✓ ✓
Response segmentation ✓ (best) Not published
Automated follow-ups ✓ (best) Not published
Specs
Response limit 200 responses/mo (best) 100 responses/mo
Survey delivery Not published Not published
Our review
Pros
  • Free plan includes up to 25 responses per month.
  • Surveys reach respondents through email, embeds, SMS, WhatsApp, and links.
  • Segments feedback and automates follow-up actions by respondent type.
  • Collects CSAT, CES, and NPS through four survey channels
  • Offers help desk and CRM integrations plus API access
  • Includes response dashboards, trend charts, and CSV export
Cons
  • Free plan is capped at 25 responses per month.
  • In-app surveys and AI insights are available only on eligible higher plans.
  • Growth and Advanced prices are listed with annual billing.
  • No free plan; paid plans start at $59 per month with annual billing
  • Plan prices rise with monthly survey responses and user accounts
  • Survey responses are limited by plan
Our verdict

Affiniv is a cloud customer feedback platform for businesses collecting NPS, CSAT, CES, product reviews, and custom survey responses. It suits teams that want to gather feedback across channels and route follow-up based on what respondents…

Read the review →

Nicereply helps support and service teams collect customer feedback using CSAT, CES, and NPS surveys. Surveys can go out after a support resolution by email, appear in email signatures or website pop-ups, or be shared as links. That makes…

Read the review →
  1. AffinivNps Software 7.1Free plan · paid from $25/mo · 14-day trial
  2. NicereplyNps Software 7.0From $59/mo (annual) · 14-day trial

Strengths and trade-offs

  • Affiniv — where it wins

    • Free plan includes up to 25 responses per month.
    • Surveys reach respondents through email, embeds, SMS, WhatsApp, and links.
    • Segments feedback and automates follow-up actions by respondent type.

    Where it doesn't

    • Free plan is capped at 25 responses per month.
    • In-app surveys and AI insights are available only on eligible higher plans.
    • Growth and Advanced prices are listed with annual billing.

  • Nicereply — where it wins

    • Collects CSAT, CES, and NPS through four survey channels
    • Offers help desk and CRM integrations plus API access
    • Includes response dashboards, trend charts, and CSV export

    Where it doesn't

    • No free plan; paid plans start at $59 per month with annual billing
    • Plan prices rise with monthly survey responses and user accounts
    • Survey responses are limited by plan
  • Affiniv7.1/10 · Free plan · paid from $25/mo · 14-day trial

    A flexible NPS and survey platform with automated follow-ups and a free entry plan.

    Visit AffinivFull verdict →
  • Nicereply7.0/10 · From $59/mo (annual) · 14-day trial

    A support-focused tool for collecting and analyzing CSAT, CES, and NPS feedback.

    Visit NicereplyFull verdict →

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update