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Head-to-head · Nps Software

Wootric vs Affiniv

  • Updated Sep 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Wootric #3 in Nps Software 7.8/10 Pricing on request ✓ 0 of 4 features Visit Wootric
Affiniv #6 in Nps Software 7.1/10 Free plan · paid from $25/mo · 14-day trial Free plan✓ 4 of 4 features Visit Affiniv

Wootric leads on 0 checks, Affiniv on 5, and 0 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreWootric · 7.8/10
  • Free planonly Affiniv
  • Most featuresAffiniv · 4 of 4

Wootric scores higher on our rubric for nps software: 7.8 against 7.1 out of 10; our editors rank them #3 and #6.

Affiniv offers free plan; Wootric doesn't. Affiniv offers in-app surveys; Wootric doesn't publish it. Affiniv offers api access; Wootric doesn't publish it. Affiniv offers response segmentation; Wootric doesn't publish it. Affiniv offers automated follow-ups; Wootric doesn't publish it.

Wootric is the better fit for mature teams running closed-loop NPS programs. Affiniv is the better fit for budget-conscious teams wanting automated NPS follow-up.

  • Wootric fits best

    Mature teams running closed-loop NPS programs

  • Affiniv fits best

    Budget-conscious teams wanting automated NPS follow-up

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Wootric 7.8/10 Visit ↗ Affiniv 7.1/10 Visit ↗
At a glance
Editor score 7.8 7.1
Ranking #3 in Nps Software #6 in Nps Software
Best for Mature teams running closed-loop NPS programs Budget-conscious teams wanting automated NPS follow-up
Pricing model Paid Free plan + paid
Starting price Not published $25/mo
Free plan — ✓ (best)
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email, Tickets, Docs Email, Phone
Compliance GDPR, SSO/SAML GDPR, 2FA
Integrations 100+ integrations 25+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Wootric 0/4 · Affiniv 4/4
In-app surveys Not published ✓ (best)
API access Not published ✓ (best)
Response segmentation Not published ✓ (best)
Automated follow-ups Not published ✓ (best)
Specs
Response limit Not published 200 responses/mo
Survey delivery Not published Not published
Our review
Pros
  • Collects NPS, CSAT, and CES through web, mobile, email, SMS, links, and QR codes
  • Combines respondent segmentation with score-based follow-up workflows
  • Connects feedback to CRM and support tools, with API access and data export
  • Free plan includes up to 25 responses per month.
  • Surveys reach respondents through email, embeds, SMS, WhatsApp, and links.
  • Segments feedback and automates follow-up actions by respondent type.
Cons
  • No permanent free plan is shown; pricing is contact-sales
  • Professional is limited to one journey point and five seats
  • SMS, advanced targeting, and sentiment analytics require higher-tier plans
  • Free plan is capped at 25 responses per month.
  • In-app surveys and AI insights are available only on eligible higher plans.
  • Growth and Advanced prices are listed with annual billing.
Our verdict

Wootric collects NPS, CSAT, and CES feedback at customer journey touchpoints, with survey delivery through web, mobile, email, SMS, links, QR codes, and Intercom Messenger. Its combination of segmentation, automated tagging, reporting, and…

Read the review →

Affiniv is a cloud customer feedback platform for businesses collecting NPS, CSAT, CES, product reviews, and custom survey responses. It suits teams that want to gather feedback across channels and route follow-up based on what respondents…

Read the review →
  1. WootricNps Software 7.8Pricing on request
  2. AffinivNps Software 7.1Free plan · paid from $25/mo · 14-day trial

Strengths and trade-offs

  • Wootric — where it wins

    • Collects NPS, CSAT, and CES through web, mobile, email, SMS, links, and QR codes
    • Combines respondent segmentation with score-based follow-up workflows
    • Connects feedback to CRM and support tools, with API access and data export

    Where it doesn't

    • No permanent free plan is shown; pricing is contact-sales
    • Professional is limited to one journey point and five seats
    • SMS, advanced targeting, and sentiment analytics require higher-tier plans

  • Affiniv — where it wins

    • Free plan includes up to 25 responses per month.
    • Surveys reach respondents through email, embeds, SMS, WhatsApp, and links.
    • Segments feedback and automates follow-up actions by respondent type.

    Where it doesn't

    • Free plan is capped at 25 responses per month.
    • In-app surveys and AI insights are available only on eligible higher plans.
    • Growth and Advanced prices are listed with annual billing.
  • Wootric7.8/10 · Pricing on request

    A multichannel feedback platform for teams that need segmentation and closed-loop follow-up.

    Visit WootricFull verdict →
  • Affiniv7.1/10 · Free plan · paid from $25/mo · 14-day trial

    A flexible NPS and survey platform with automated follow-ups and a free entry plan.

    Visit AffinivFull verdict →

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update