Microsoft Dynamics 365 Sales vs Creatio CRM

Microsoft Dynamics 365 Sales9.0Visit Creatio CRM8.7Visit

Higher score Microsoft Dynamics 365 Sales #5 in CRM Software 9.0/10 30-day trial Free trial✓ 5 of 6 features Visit Microsoft

vs

Creatio CRM #8 in CRM Software 8.7/10 14-day trial Free trial✓ 3 of 6 features Visit Creatio

• Microsoft Dynamics 365 Sales fits best

  Microsoft ecosystem enterprise sales teams

• Creatio CRM fits best

  Mid-market and enterprise teams automating customer work

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Side by side

Feature	Microsoft Dynamics 365 Sales 9.0/10 Visit ↗	Creatio CRM 8.7/10 Visit ↗
At a glance
Editor score	9.0	8.7
Ranking	#5 in CRM Software	#8 in CRM Software
Best for	Microsoft ecosystem enterprise sales teams	Mid-market and enterprise teams automating customer work
Pricing model	Paid	Paid
Starting price	$65/user/mo	—
Free plan	—	—
Free trial	✓	✓
Free trial length	30 days	14 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Tickets, Community, Docs	Email, Phone, Community, Docs · 24/7
Integrations	10 integrations	700+ integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Microsoft Dynamics 365 Sales 5/6 · Creatio CRM 3/6
Visual sales pipeline	✓ (best)	Not checked yet
Email sync	✓ (best)	Not checked yet
Marketing automation	✓	✓
AI features	✓	✓
Mobile app	✓	✓
Open source	—	Not checked yet
Our review
Pros	Deep Microsoft 365, Teams, Exchange, Power BI, and Power Platform fit Forecasting, pipeline management, scoring, conversation intelligence, and AI Web, iOS, Android, and API access support distributed sales teams	Unifies customer profiles with sales, marketing, and service workflows No-code tools customize workflows and applications Mobile access, AI features, and 700 integrations extend the platform
Cons	Starts at $65 per user per month with annual billing No permanent free plan; the free offering is a 30-day trial Advanced AI and customization require higher-priced editions	There is no free plan CRM products are listed separately from the required Business & AI Studio platform The broad suite may be more than teams focused on one CRM function need
Our verdict	Microsoft Dynamics 365 Sales is a cloud CRM application for sales organizations that need structured account, contact, lead, opportunity, quote, order, invoice, campaign, and forecast management. It is particularly suited to enterprise… Read the review →	Creatio CRM brings customer data, sales, marketing, service, and workflow automation into one configurable platform. It is positioned for midsize organizations and enterprises whose teams need to coordinate work across the customer… Read the review →

Strengths and trade-offs

• Microsoft Dynamics 365 Sales — where it wins

  • Deep Microsoft 365, Teams, Exchange, Power BI, and Power Platform fit
  • Forecasting, pipeline management, scoring, conversation intelligence, and AI
  • Web, iOS, Android, and API access support distributed sales teams

  Where it doesn't

  • Starts at $65 per user per month with annual billing
  • No permanent free plan; the free offering is a 30-day trial
  • Advanced AI and customization require higher-priced editions

• Creatio CRM — where it wins

  • Unifies customer profiles with sales, marketing, and service workflows
  • No-code tools customize workflows and applications
  • Mobile access, AI features, and 700 integrations extend the platform

  Where it doesn't

  • There is no free plan
  • CRM products are listed separately from the required Business & AI Studio platform
  • The broad suite may be more than teams focused on one CRM function need

• Microsoft Dynamics 365 Sales9.0/10 · 30-day trial

  A deep Microsoft-aligned CRM for enterprise sales teams that can justify its higher price.

  Visit MicrosoftFull verdict →
• Creatio CRM8.7/10 · 14-day trial

  A configurable CRM suite for teams coordinating sales, marketing, and service workflows.

  Visit CreatioFull verdict →