Freshworks CRM vs Creatio CRM

Freshworks CRM9.1Visit Creatio CRM8.7Visit

Higher score Freshworks CRM #4 in CRM Software 9.1/10 Free plan · paid from $9/user/mo (annual) · 21-day trial Free planFree trial✓ 5 of 6 features Visit Freshworks CRM

vs

Creatio CRM #8 in CRM Software 8.7/10 14-day trial Free trial✓ 3 of 6 features Visit Creatio

• Freshworks CRM fits best

  Affordable all-in-one sales and marketing CRM

• Creatio CRM fits best

  Mid-market and enterprise teams automating customer work

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Side by side

Feature	Freshworks CRM 9.1/10 Visit ↗	Creatio CRM 8.7/10 Visit ↗
At a glance
Editor score	9.1	8.7
Ranking	#4 in CRM Software	#8 in CRM Software
Best for	Affordable all-in-one sales and marketing CRM	Mid-market and enterprise teams automating customer work
Pricing model	Free plan + paid	Paid
Starting price	$9/user/mo	14-day trial
Free plan	✓ (best)	—
Free trial	✓	✓
Free trial length	21 days · no card needed	14 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Community, Docs	Email, Phone, Community, Docs · 24/7
Compliance	2FA	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML
Integrations	100+ integrations	700+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Freshworks CRM 5/6 · Creatio CRM 3/6
Visual sales pipeline	✓ (best)	Not checked yet
Email sync	✓ (best)	Not checked yet
Marketing automation	✓	✓
AI features	✓	✓
Mobile app	✓	✓
Open source	Not checked yet	Not checked yet
Our review
Pros	Free plan supports up to 3 users Combines sales pipelines, marketing automation, and communications Includes mobile offline access, AI, and broad integrations	Unifies customer profiles with sales, marketing, and service workflows No-code tools customize workflows and applications Mobile access, AI features, and 700 integrations extend the platform
Cons	Advanced capabilities require Pro or Enterprise plans Paid pricing shown applies to annual billing Feature breadth may exceed the needs of narrowly focused teams	There is no free plan CRM products are listed separately from the required Business & AI Studio platform The broad suite may be more than teams focused on one CRM function need
Our verdict	Freshworks CRM is a sales and marketing CRM for startups, small and medium-sized businesses, growing companies, and larger organizations. Delivered through Freshsales and Freshsales Suite, it brings together contact and account management,… Read the review →	Creatio CRM brings customer data, sales, marketing, service, and workflow automation into one configurable platform. It is positioned for midsize organizations and enterprises whose teams need to coordinate work across the customer… Read the review →

Strengths and trade-offs

• Freshworks CRM — where it wins

  • Free plan supports up to 3 users
  • Combines sales pipelines, marketing automation, and communications
  • Includes mobile offline access, AI, and broad integrations

  Where it doesn't

  • Advanced capabilities require Pro or Enterprise plans
  • Paid pricing shown applies to annual billing
  • Feature breadth may exceed the needs of narrowly focused teams

• Creatio CRM — where it wins

  • Unifies customer profiles with sales, marketing, and service workflows
  • No-code tools customize workflows and applications
  • Mobile access, AI features, and 700 integrations extend the platform

  Where it doesn't

  • There is no free plan
  • CRM products are listed separately from the required Business & AI Studio platform
  • The broad suite may be more than teams focused on one CRM function need

• Freshworks CRM9.1/10 · Free plan · paid from $9/user/mo (annual) · 21-day trial

  An affordable CRM combining sales pipelines, marketing automation, communications, and AI.

  Visit Freshworks CRMFull verdict →
• Creatio CRM8.7/10 · 14-day trial

  A configurable CRM suite for teams coordinating sales, marketing, and service workflows.

  Visit CreatioFull verdict →