Crisp vs Gorgias

Crisp8.6Visit Gorgias8.2Visit

Higher score Crisp #2 in WooCommerce Live Chat Plugins 8.6/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Crisp

vs

Gorgias #4 in WooCommerce Live Chat Plugins 8.2/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias

• Crisp fits best

  Teams wanting omnichannel chat and a free entry point

• Gorgias fits best

  Commerce teams managing orders and support tickets

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Side by side

Feature	Crisp 8.6/10 Visit ↗	Gorgias 8.2/10 Visit ↗
At a glance
Editor score	8.6	8.2
Ranking	#2 in WooCommerce Live Chat Plugins	#4 in WooCommerce Live Chat Plugins
Best for	Teams wanting omnichannel chat and a free entry point	Commerce teams managing orders and support tickets
Pricing model	Free plan + paid	Paid
Starting price	$45/mo	30-day trial
Free plan	✓ (best)	—
Free trial	14 days	30 days
Free trial length	14 days · no card needed	30 days
Deployment	Cloud, Desktop, Mobile	Cloud, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Docs	Email, Live chat, Community, Docs · 24/7
Compliance	GDPR, 2FA	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	2,000+ integrations	300+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Crisp 0/3 · Gorgias 0/3
Cart context	Not checked yet	Not checked yet
Order context	Not checked yet	Not checked yet
Customer context	Not checked yet	Not checked yet
Specs
Chat channels	Not checked yet	Not checked yet
WooCommerce setup	Not checked yet	Not checked yet
Our review
Pros	WooCommerce integration alongside WordPress, Shopify, and other commerce platforms Shared inbox supports live conversations across multiple messaging channels Free plan includes a website chat widget and two agents	Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox Automates ticket workflows with rules, macros, routing, and SLA policies Combines AI shopping assistance with a help center, analytics, and revenue attribution
Cons	Paid plans are priced per workspace, not per agent Monthly plans rise from $45 to $295 per workspace The free plan includes two agents, which may not suit a larger team	No ongoing free plan; access is paid after the 30-day trial Its commerce-specific workflows may be more than teams needing only live chat require Ticket-based pricing may be harder to budget than a flat-rate model
Our verdict	Crisp brings website live chat, a shared omnichannel inbox, customer profiles, and support tools into one platform for support, sales, and marketing teams. For WooCommerce stores, it connects customer conversations with a broader set of… Read the review →	Gorgias brings ecommerce customer support into a shared helpdesk, with conversations from email, chat, social, SMS, WhatsApp, Instagram, and Facebook alongside ticket and team workflows. Customer and order context can appear in… Read the review →

Strengths and trade-offs

• Crisp — where it wins

  • WooCommerce integration alongside WordPress, Shopify, and other commerce platforms
  • Shared inbox supports live conversations across multiple messaging channels
  • Free plan includes a website chat widget and two agents

  Where it doesn't

  • Paid plans are priced per workspace, not per agent
  • Monthly plans rise from $45 to $295 per workspace
  • The free plan includes two agents, which may not suit a larger team

• Gorgias — where it wins

  • Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
  • Automates ticket workflows with rules, macros, routing, and SLA policies
  • Combines AI shopping assistance with a help center, analytics, and revenue attribution

  Where it doesn't

  • No ongoing free plan; access is paid after the 30-day trial
  • Its commerce-specific workflows may be more than teams needing only live chat require
  • Ticket-based pricing may be harder to budget than a flat-rate model

• Crisp8.6/10 · Free plan · 14-day trial

  Crisp pairs WooCommerce-connected live chat with a shared inbox and a free entry plan.

  Visit CrispFull verdict →
• Gorgias8.2/10 · 30-day trial

  A commerce-focused helpdesk that brings customer conversations, tickets, and order context together.

  Visit GorgiasFull verdict →