Gorgias vs Zendesk Guide

Gorgias8.2Visit Zendesk Guide7.4Visit

Higher score Gorgias #4 in WooCommerce Live Chat Plugins 8.2/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias

vs

Zendesk Guide #5 in WooCommerce Live Chat Plugins 7.4/10 14-day trial Free trial✓ 0 of 3 features Visit Zendesk

• Gorgias fits best

  Commerce teams managing orders and support tickets

• Zendesk Guide fits best

  Stores prioritizing self-service knowledge content

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Side by side

Feature	Gorgias 8.2/10 Visit ↗	Zendesk Guide 7.4/10 Visit ↗
At a glance
Editor score	8.2	7.4
Ranking	#4 in WooCommerce Live Chat Plugins	#5 in WooCommerce Live Chat Plugins
Best for	Commerce teams managing orders and support tickets	Stores prioritizing self-service knowledge content
Pricing model	Paid	Paid
Starting price	30-day trial	$55/user/mo
Free plan	—	—
Free trial	30 days	14 days
Free trial length	30 days	14 days
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Live chat, Community, Docs · 24/7	Community, Docs
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	300+ integrations	1,700+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Gorgias 0/3 · Zendesk Guide 0/3
Cart context	Not checked yet	Not checked yet
Order context	Not checked yet	Not checked yet
Customer context	Not checked yet	Not checked yet
Specs
Chat channels	Not checked yet	Not checked yet
WooCommerce setup	Not checked yet	Not checked yet
Our review
Pros	Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox Automates ticket workflows with rules, macros, routing, and SLA policies Combines AI shopping assistance with a help center, analytics, and revenue attribution	Supports internal, agent-only, IT, and customer-facing knowledge bases Adds restricted content, multilingual articles, and version history Measures searches, article views, votes, comments, and content performance
Cons	No ongoing free plan; access is paid after the 30-day trial Its commerce-specific workflows may be more than teams needing only live chat require Ticket-based pricing may be harder to budget than a flat-rate model	Knowledge-base focus does not provide a listed live chat function Suite Team starts at $55 per agent per month with annual billing Guide is presented within broader Zendesk service plans, not separately priced
Our verdict	Gorgias brings ecommerce customer support into a shared helpdesk, with conversations from email, chat, social, SMS, WhatsApp, Instagram, and Facebook alongside ticket and team workflows. Customer and order context can appear in… Read the review →	Zendesk Guide is a web-based knowledge base for teams creating and maintaining help content for customers, agents, IT, or internal audiences. For a WooCommerce store, its strongest role is self-service: customers can search a branded help… Read the review →

Strengths and trade-offs

• Gorgias — where it wins

  • Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
  • Automates ticket workflows with rules, macros, routing, and SLA policies
  • Combines AI shopping assistance with a help center, analytics, and revenue attribution

  Where it doesn't

  • No ongoing free plan; access is paid after the 30-day trial
  • Its commerce-specific workflows may be more than teams needing only live chat require
  • Ticket-based pricing may be harder to budget than a flat-rate model

• Zendesk Guide — where it wins

  • Supports internal, agent-only, IT, and customer-facing knowledge bases
  • Adds restricted content, multilingual articles, and version history
  • Measures searches, article views, votes, comments, and content performance

  Where it doesn't

  • Knowledge-base focus does not provide a listed live chat function
  • Suite Team starts at $55 per agent per month with annual billing
  • Guide is presented within broader Zendesk service plans, not separately priced

• Gorgias8.2/10 · 30-day trial

  A commerce-focused helpdesk that brings customer conversations, tickets, and order context together.

  Visit GorgiasFull verdict →
• Zendesk Guide7.4/10 · 14-day trial

  A feature-rich knowledge base, but a poor fit if your store needs a live chat plugin.

  Visit ZendeskFull verdict →