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Head-to-head · WooCommerce Live Chat Plugins

Gorgias vs WooCommerce

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Gorgias #4 in WooCommerce Live Chat Plugins 8.2/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias
WooCommerce #6 in WooCommerce Live Chat Plugins 7.4/10 Free plan Free plan✓ 0 of 3 features Visit WooCommerce

Gorgias leads on 0 checks, WooCommerce on 1, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGorgias · 8.2/10
  • Free planonly WooCommerce
  • Free trialonly Gorgias

Gorgias scores higher on our rubric for woocommerce live chat plugins: 8.2 against 7.4 out of 10; our editors rank them #4 and #6.

WooCommerce offers free plan; Gorgias doesn't.

Gorgias is the better fit for commerce teams managing orders and support tickets. WooCommerce is the better fit for stores that need ecommerce, not a chat plugin.

  • Gorgias fits best

    Commerce teams managing orders and support tickets

  • WooCommerce fits best

    Stores that need ecommerce, not a chat plugin

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Gorgias 8.2/10 Visit ↗ WooCommerce 7.4/10 Visit ↗
At a glance
Editor score 8.2 7.4
Ranking #4 in WooCommerce Live Chat Plugins #6 in WooCommerce Live Chat Plugins
Best for Commerce teams managing orders and support tickets Stores that need ecommerce, not a chat plugin
Pricing model Paid Free
Starting price 30-day trial None
Free plan — ✓ (best)
Free trial 30 days —
Deployment Cloud, Mobile Self-hosted, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Community, Docs · 24/7 Email, Live chat, Tickets, Community, Docs
Integrations 300+ integrations 9 integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Gorgias 0/3 · WooCommerce 0/3
Cart context Not checked yet Not checked yet
Order context Not checked yet Not checked yet
Customer context Not checked yet Not checked yet
Specs
Chat channels Not checked yet Not checked yet
WooCommerce setup Not checked yet Not checked yet
Our review
Pros
  • Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
  • Automates ticket workflows with rules, macros, routing, and SLA policies
  • Combines AI shopping assistance with a help center, analytics, and revenue attribution
  • Core supports unlimited products, orders, and APIs with no monthly subscription.
  • Supports physical and digital products, payments, shipping, and taxes.
  • REST and Store APIs, mobile apps, and an official extensions marketplace.
Cons
  • No ongoing free plan; access is paid after the 30-day trial
  • Its commerce-specific workflows may be more than teams needing only live chat require
  • Ticket-based pricing may be harder to budget than a flat-rate model
  • No live chat features are listed.
  • Hosting, payment processing, and extensions can add separate costs.
  • Abandoned-cart recovery is experimental in core or available through extensions.
Our verdict

Gorgias brings ecommerce customer support into a shared helpdesk, with conversations from email, chat, social, SMS, WhatsApp, Instagram, and Facebook alongside ticket and team workflows. Customer and order context can appear in…

Read the review →

WooCommerce is an open-source ecommerce platform for WordPress websites, designed for merchants who want to manage an online store rather than add live chat. Its free core supports physical and digital products, configurable variations,…

Read the review →
  1. GorgiasWooCommerce Live Chat Plugins 8.230-day trial
  2. WooCommerceWooCommerce Live Chat Plugins 7.4Free plan

Strengths and trade-offs

  • Gorgias — where it wins

    • Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
    • Automates ticket workflows with rules, macros, routing, and SLA policies
    • Combines AI shopping assistance with a help center, analytics, and revenue attribution

    Where it doesn't

    • No ongoing free plan; access is paid after the 30-day trial
    • Its commerce-specific workflows may be more than teams needing only live chat require
    • Ticket-based pricing may be harder to budget than a flat-rate model

  • WooCommerce — where it wins

    • Core supports unlimited products, orders, and APIs with no monthly subscription.
    • Supports physical and digital products, payments, shipping, and taxes.
    • REST and Store APIs, mobile apps, and an official extensions marketplace.

    Where it doesn't

    • No live chat features are listed.
    • Hosting, payment processing, and extensions can add separate costs.
    • Abandoned-cart recovery is experimental in core or available through extensions.

More comparisons

All WooCommerce live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update