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Head-to-head · WooCommerce Live Chat Plugins

Crisp vs WooCommerce

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Crisp #2 in WooCommerce Live Chat Plugins 8.6/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Crisp
WooCommerce #6 in WooCommerce Live Chat Plugins 7.4/10 Free plan Free plan✓ 0 of 3 features Visit WooCommerce

Crisp leads on 0 checks, WooCommerce on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCrisp · 8.6/10
  • Free planboth
  • Free trialonly Crisp

Crisp scores higher on our rubric for woocommerce live chat plugins: 8.6 against 7.4 out of 10; our editors rank them #2 and #6.

Crisp is the better fit for teams wanting omnichannel chat and a free entry point. WooCommerce is the better fit for stores that need ecommerce, not a chat plugin.

  • Crisp fits best

    Teams wanting omnichannel chat and a free entry point

  • WooCommerce fits best

    Stores that need ecommerce, not a chat plugin

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Crisp 8.6/10 Visit ↗ WooCommerce 7.4/10 Visit ↗
At a glance
Editor score 8.6 7.4
Ranking #2 in WooCommerce Live Chat Plugins #6 in WooCommerce Live Chat Plugins
Best for Teams wanting omnichannel chat and a free entry point Stores that need ecommerce, not a chat plugin
Pricing model Free plan + paid Free
Starting price $45/mo None
Free plan ✓ ✓
Free trial 14 days —
Deployment Cloud, Desktop, Mobile Self-hosted, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, iOS, Android
Support Email, Live chat, Docs Email, Live chat, Tickets, Community, Docs
Integrations 2,000+ integrations 9 integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Crisp 0/3 · WooCommerce 0/3
Cart context Not checked yet Not checked yet
Order context Not checked yet Not checked yet
Customer context Not checked yet Not checked yet
Specs
Chat channels Not checked yet Not checked yet
WooCommerce setup Not checked yet Not checked yet
Our review
Pros
  • WooCommerce integration alongside WordPress, Shopify, and other commerce platforms
  • Shared inbox supports live conversations across multiple messaging channels
  • Free plan includes a website chat widget and two agents
  • Core supports unlimited products, orders, and APIs with no monthly subscription.
  • Supports physical and digital products, payments, shipping, and taxes.
  • REST and Store APIs, mobile apps, and an official extensions marketplace.
Cons
  • Paid plans are priced per workspace, not per agent
  • Monthly plans rise from $45 to $295 per workspace
  • The free plan includes two agents, which may not suit a larger team
  • No live chat features are listed.
  • Hosting, payment processing, and extensions can add separate costs.
  • Abandoned-cart recovery is experimental in core or available through extensions.
Our verdict

Crisp brings website live chat, a shared omnichannel inbox, customer profiles, and support tools into one platform for support, sales, and marketing teams. For WooCommerce stores, it connects customer conversations with a broader set of…

Read the review →

WooCommerce is an open-source ecommerce platform for WordPress websites, designed for merchants who want to manage an online store rather than add live chat. Its free core supports physical and digital products, configurable variations,…

Read the review →
  1. CrispWooCommerce Live Chat Plugins 8.6Free plan · 14-day trial
  2. WooCommerceWooCommerce Live Chat Plugins 7.4Free plan

Strengths and trade-offs

  • Crisp — where it wins

    • WooCommerce integration alongside WordPress, Shopify, and other commerce platforms
    • Shared inbox supports live conversations across multiple messaging channels
    • Free plan includes a website chat widget and two agents

    Where it doesn't

    • Paid plans are priced per workspace, not per agent
    • Monthly plans rise from $45 to $295 per workspace
    • The free plan includes two agents, which may not suit a larger team

  • WooCommerce — where it wins

    • Core supports unlimited products, orders, and APIs with no monthly subscription.
    • Supports physical and digital products, payments, shipping, and taxes.
    • REST and Store APIs, mobile apps, and an official extensions marketplace.

    Where it doesn't

    • No live chat features are listed.
    • Hosting, payment processing, and extensions can add separate costs.
    • Abandoned-cart recovery is experimental in core or available through extensions.

Also consider Sponsored

More comparisons

All WooCommerce live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update