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Head-to-head · WooCommerce Live Chat Plugins

Crisp vs Zendesk Guide

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Crisp #2 in WooCommerce Live Chat Plugins 8.6/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Crisp
Zendesk Guide #5 in WooCommerce Live Chat Plugins 7.4/10 14-day trial Free trial✓ 0 of 3 features Visit Zendesk

Crisp leads on 2 checks, Zendesk Guide on 0, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCrisp · 8.6/10
  • Lowest starting priceCrisp · $45/mo
  • Free planonly Crisp
  • Free trialboth

Crisp scores higher on our rubric for woocommerce live chat plugins: 8.6 against 7.4 out of 10; our editors rank them #2 and #5.

Crisp offers free plan; Zendesk Guide doesn't. Crisp is cheaper to start at $45/user/mo against $55/user/mo.

Crisp is the better fit for teams wanting omnichannel chat and a free entry point. Zendesk Guide is the better fit for stores prioritizing self-service knowledge content.

  • Crisp fits best

    Teams wanting omnichannel chat and a free entry point

  • Zendesk Guide fits best

    Stores prioritizing self-service knowledge content

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Crisp 8.6/10 Visit ↗ Zendesk Guide 7.4/10 Visit ↗
At a glance
Editor score 8.6 7.4
Ranking #2 in WooCommerce Live Chat Plugins #5 in WooCommerce Live Chat Plugins
Best for Teams wanting omnichannel chat and a free entry point Stores prioritizing self-service knowledge content
Pricing model Free plan + paid Paid
Starting price $45/mo (best) $55/user/mo
Free plan ✓ (best) —
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days
Deployment Cloud, Desktop, Mobile Cloud
Platforms Web, Windows, macOS, iOS, Android Web
Support Email, Live chat, Docs Community, Docs
Compliance GDPR, 2FA SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 2,000+ integrations 1,700+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Crisp 0/3 · Zendesk Guide 0/3
Cart context Not checked yet Not checked yet
Order context Not checked yet Not checked yet
Customer context Not checked yet Not checked yet
Specs
Chat channels Not checked yet Not checked yet
WooCommerce setup Not checked yet Not checked yet
Our review
Pros
  • WooCommerce integration alongside WordPress, Shopify, and other commerce platforms
  • Shared inbox supports live conversations across multiple messaging channels
  • Free plan includes a website chat widget and two agents
  • Supports internal, agent-only, IT, and customer-facing knowledge bases
  • Adds restricted content, multilingual articles, and version history
  • Measures searches, article views, votes, comments, and content performance
Cons
  • Paid plans are priced per workspace, not per agent
  • Monthly plans rise from $45 to $295 per workspace
  • The free plan includes two agents, which may not suit a larger team
  • Knowledge-base focus does not provide a listed live chat function
  • Suite Team starts at $55 per agent per month with annual billing
  • Guide is presented within broader Zendesk service plans, not separately priced
Our verdict

Crisp brings website live chat, a shared omnichannel inbox, customer profiles, and support tools into one platform for support, sales, and marketing teams. For WooCommerce stores, it connects customer conversations with a broader set of…

Read the review →

Zendesk Guide is a web-based knowledge base for teams creating and maintaining help content for customers, agents, IT, or internal audiences. For a WooCommerce store, its strongest role is self-service: customers can search a branded help…

Read the review →
  1. CrispWooCommerce Live Chat Plugins 8.6Free plan · 14-day trial
  2. Zendesk GuideWooCommerce Live Chat Plugins 7.414-day trial

Strengths and trade-offs

  • Crisp — where it wins

    • WooCommerce integration alongside WordPress, Shopify, and other commerce platforms
    • Shared inbox supports live conversations across multiple messaging channels
    • Free plan includes a website chat widget and two agents

    Where it doesn't

    • Paid plans are priced per workspace, not per agent
    • Monthly plans rise from $45 to $295 per workspace
    • The free plan includes two agents, which may not suit a larger team

  • Zendesk Guide — where it wins

    • Supports internal, agent-only, IT, and customer-facing knowledge bases
    • Adds restricted content, multilingual articles, and version history
    • Measures searches, article views, votes, comments, and content performance

    Where it doesn't

    • Knowledge-base focus does not provide a listed live chat function
    • Suite Team starts at $55 per agent per month with annual billing
    • Guide is presented within broader Zendesk service plans, not separately priced
  • Crisp8.6/10 · Free plan · 14-day trial

    Crisp pairs WooCommerce-connected live chat with a shared inbox and a free entry plan.

    Visit CrispFull verdict →
  • Zendesk Guide7.4/10 · 14-day trial

    A feature-rich knowledge base, but a poor fit if your store needs a live chat plugin.

    Visit ZendeskFull verdict →

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More comparisons

All WooCommerce live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update