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Head-to-head · WooCommerce Live Chat Plugins

Crisp vs Order Chat for WooCommerce

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Crisp #2 in WooCommerce Live Chat Plugins 8.6/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Crisp
Order Chat for WooCommerce #8 in WooCommerce Live Chat Plugins 7.1/10 Paid ✓ 1 of 3 features Visit Koala Apps

Crisp leads on 1 check, Order Chat for WooCommerce on 0, and 2 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCrisp · 8.6/10
  • Free planonly Crisp
  • Free trialonly Crisp
  • Most featuresOrder Chat for WooCommerce · 1 of 3

Crisp scores higher on our rubric for woocommerce live chat plugins: 8.6 against 7.1 out of 10; our editors rank them #2 and #8.

Crisp offers free plan; Order Chat for WooCommerce doesn't.

Crisp is the better fit for teams wanting omnichannel chat and a free entry point. Order Chat for WooCommerce is the better fit for small stores needing basic order-page messaging.

  • Crisp fits best

    Teams wanting omnichannel chat and a free entry point

  • Order Chat for WooCommerce fits best

    Small stores needing basic order-page messaging

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Crisp 8.6/10 Visit ↗ Order Chat for WooCommerce 7.1/10 Visit ↗
At a glance
Editor score 8.6 7.1
Ranking #2 in WooCommerce Live Chat Plugins #8 in WooCommerce Live Chat Plugins
Best for Teams wanting omnichannel chat and a free entry point Small stores needing basic order-page messaging
Pricing model Free plan + paid Paid
Starting price $45/mo $49/yr
Free plan ✓ (best) —
Free trial 14 days —
Deployment Cloud, Desktop, Mobile Self-hosted
Platforms Web, Windows, macOS, iOS, Android Web
Support Email, Live chat, Docs Email
Integrations 2,000+ integrations 2 integrations
Built for Solo, Small business, Mid-market, Enterprise Small business
Features Crisp 0/3 · Order Chat for WooCommerce 1/3
Cart context Not checked yet —
Order context Not checked yet ✓ (best)
Customer context Not checked yet Not checked yet
Specs
Chat channels Not checked yet Website
WooCommerce setup Not checked yet Plugin
Our review
Pros
  • WooCommerce integration alongside WordPress, Shopify, and other commerce platforms
  • Shared inbox supports live conversations across multiple messaging channels
  • Free plan includes a website chat widget and two agents
  • Customers and admins can chat from order details
  • Enable chat only for selected order statuses
  • Optional file uploads and email message notifications
Cons
  • Paid plans are priced per workspace, not per agent
  • Monthly plans rise from $45 to $295 per workspace
  • The free plan includes two agents, which may not suit a larger team
  • Messaging is focused on order details, not general site chat
  • Requires both WordPress and WooCommerce
  • No free plan; the listed plan costs $49 per year
Our verdict

Crisp brings website live chat, a shared omnichannel inbox, customer profiles, and support tools into one platform for support, sales, and marketing teams. For WooCommerce stores, it connects customer conversations with a broader set of…

Read the review →

Order Chat for WooCommerce adds customer-to-administrator messaging to the order details pages in a store and its WordPress admin panel. It suits small stores that want customers to ask order-related questions in context, rather than use a…

Read the review →
  1. CrispWooCommerce Live Chat Plugins 8.6Free plan · 14-day trial
  2. Order Chat for WooCommerceWooCommerce Live Chat Plugins 7.1Paid

Strengths and trade-offs

  • Crisp — where it wins

    • WooCommerce integration alongside WordPress, Shopify, and other commerce platforms
    • Shared inbox supports live conversations across multiple messaging channels
    • Free plan includes a website chat widget and two agents

    Where it doesn't

    • Paid plans are priced per workspace, not per agent
    • Monthly plans rise from $45 to $295 per workspace
    • The free plan includes two agents, which may not suit a larger team

  • Order Chat for WooCommerce — where it wins

    • Customers and admins can chat from order details
    • Enable chat only for selected order statuses
    • Optional file uploads and email message notifications

    Where it doesn't

    • Messaging is focused on order details, not general site chat
    • Requires both WordPress and WooCommerce
    • No free plan; the listed plan costs $49 per year
  • Crisp8.6/10 · Free plan · 14-day trial

    Crisp pairs WooCommerce-connected live chat with a shared inbox and a free entry plan.

    Visit CrispFull verdict →
  • Order Chat for WooCommerce7.1/10 · Paid

    A focused WooCommerce plugin for conversations tied to customer orders.

    Visit Koala AppsFull verdict →

Also consider Sponsored

More comparisons

All WooCommerce live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update