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Head-to-head · WooCommerce Live Chat Plugins

Gorgias vs Order Chat for WooCommerce

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Gorgias #4 in WooCommerce Live Chat Plugins 8.2/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias
Order Chat for WooCommerce #8 in WooCommerce Live Chat Plugins 7.1/10 Paid ✓ 1 of 3 features Visit Koala Apps

Gorgias leads on 0 checks, Order Chat for WooCommerce on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGorgias · 8.2/10
  • Free trialonly Gorgias
  • Most featuresOrder Chat for WooCommerce · 1 of 3

Gorgias scores higher on our rubric for woocommerce live chat plugins: 8.2 against 7.1 out of 10; our editors rank them #4 and #8.

Gorgias is the better fit for commerce teams managing orders and support tickets. Order Chat for WooCommerce is the better fit for small stores needing basic order-page messaging.

  • Gorgias fits best

    Commerce teams managing orders and support tickets

  • Order Chat for WooCommerce fits best

    Small stores needing basic order-page messaging

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Gorgias 8.2/10 Visit ↗ Order Chat for WooCommerce 7.1/10 Visit ↗
At a glance
Editor score 8.2 7.1
Ranking #4 in WooCommerce Live Chat Plugins #8 in WooCommerce Live Chat Plugins
Best for Commerce teams managing orders and support tickets Small stores needing basic order-page messaging
Pricing model Paid Paid
Starting price 30-day trial $49/yr
Free plan — —
Free trial 30 days —
Deployment Cloud, Mobile Self-hosted
Platforms Web, iOS, Android Web
Support Email, Live chat, Community, Docs · 24/7 Email
Integrations 300+ integrations 2 integrations
Built for Small business, Mid-market, Enterprise Small business
Features Gorgias 0/3 · Order Chat for WooCommerce 1/3
Cart context Not checked yet —
Order context Not checked yet ✓ (best)
Customer context Not checked yet Not checked yet
Specs
Chat channels Not checked yet Website
WooCommerce setup Not checked yet Plugin
Our review
Pros
  • Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
  • Automates ticket workflows with rules, macros, routing, and SLA policies
  • Combines AI shopping assistance with a help center, analytics, and revenue attribution
  • Customers and admins can chat from order details
  • Enable chat only for selected order statuses
  • Optional file uploads and email message notifications
Cons
  • No ongoing free plan; access is paid after the 30-day trial
  • Its commerce-specific workflows may be more than teams needing only live chat require
  • Ticket-based pricing may be harder to budget than a flat-rate model
  • Messaging is focused on order details, not general site chat
  • Requires both WordPress and WooCommerce
  • No free plan; the listed plan costs $49 per year
Our verdict

Gorgias brings ecommerce customer support into a shared helpdesk, with conversations from email, chat, social, SMS, WhatsApp, Instagram, and Facebook alongside ticket and team workflows. Customer and order context can appear in…

Read the review →

Order Chat for WooCommerce adds customer-to-administrator messaging to the order details pages in a store and its WordPress admin panel. It suits small stores that want customers to ask order-related questions in context, rather than use a…

Read the review →
  1. GorgiasWooCommerce Live Chat Plugins 8.230-day trial
  2. Order Chat for WooCommerceWooCommerce Live Chat Plugins 7.1Paid

Strengths and trade-offs

  • Gorgias — where it wins

    • Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
    • Automates ticket workflows with rules, macros, routing, and SLA policies
    • Combines AI shopping assistance with a help center, analytics, and revenue attribution

    Where it doesn't

    • No ongoing free plan; access is paid after the 30-day trial
    • Its commerce-specific workflows may be more than teams needing only live chat require
    • Ticket-based pricing may be harder to budget than a flat-rate model

  • Order Chat for WooCommerce — where it wins

    • Customers and admins can chat from order details
    • Enable chat only for selected order statuses
    • Optional file uploads and email message notifications

    Where it doesn't

    • Messaging is focused on order details, not general site chat
    • Requires both WordPress and WooCommerce
    • No free plan; the listed plan costs $49 per year
  • Gorgias8.2/10 · 30-day trial

    A commerce-focused helpdesk that brings customer conversations, tickets, and order context together.

    Visit GorgiasFull verdict →
  • Order Chat for WooCommerce7.1/10 · Paid

    A focused WooCommerce plugin for conversations tied to customer orders.

    Visit Koala AppsFull verdict →

More comparisons

All WooCommerce live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update