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Head-to-head · WooCommerce Live Chat Plugins

tawk.to vs Gorgias

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score tawk.to #3 in WooCommerce Live Chat Plugins 8.4/10 Free plan Free plan✓ 0 of 3 features Visit tawk.to
Gorgias #4 in WooCommerce Live Chat Plugins 8.2/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias

tawk.to leads on 1 check, Gorgias on 0, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoretawk.to · 8.4/10
  • Free planonly tawk.to
  • Free trialonly Gorgias

tawk.to scores higher on our rubric for woocommerce live chat plugins: 8.4 against 8.2 out of 10; our editors rank them #3 and #4.

tawk.to offers free plan; Gorgias doesn't.

tawk.to is the better fit for budget-conscious stores needing free live chat. Gorgias is the better fit for commerce teams managing orders and support tickets.

  • tawk.to fits best

    Budget-conscious stores needing free live chat

  • Gorgias fits best

    Commerce teams managing orders and support tickets

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature tawk.to 8.4/10 Visit ↗ Gorgias 8.2/10 Visit ↗
At a glance
Editor score 8.4 8.2
Ranking #3 in WooCommerce Live Chat Plugins #4 in WooCommerce Live Chat Plugins
Best for Budget-conscious stores needing free live chat Commerce teams managing orders and support tickets
Pricing model Free plan + paid Paid
Starting price $290/yr 30-day trial
Free plan ✓ (best) —
Free trial — 30 days
Deployment Cloud, Desktop, Mobile Cloud, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, iOS, Android
Support Email, Live chat, Docs · 24/7 Email, Live chat, Community, Docs · 24/7
Compliance GDPR SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 13 integrations 300+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features tawk.to 0/3 · Gorgias 0/3
Cart context Not checked yet Not checked yet
Order context Not checked yet Not checked yet
Customer context Not checked yet Not checked yet
Specs
Chat channels Not checked yet Not checked yet
WooCommerce setup Not checked yet Not checked yet
Our review
Pros
  • Free Hobby plan includes AI-backed multilingual chat and 100 monthly message credits
  • Combines live agent chat, visitor tracking, inbox, ticketing, and knowledge base
  • Growth and higher plans add more credits, AI agents, and human escalations
  • Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
  • Automates ticket workflows with rules, macros, routing, and SLA policies
  • Combines AI shopping assistance with a help center, analytics, and revenue attribution
Cons
  • WooCommerce is not specifically listed among integrations
  • Hobby includes 100 monthly message credits and one AI chat agent
  • Higher message credits, more AI agents, and support options require paid plans
  • No ongoing free plan; access is paid after the 30-day trial
  • Its commerce-specific workflows may be more than teams needing only live chat require
  • Ticket-based pricing may be harder to budget than a flat-rate model
Our verdict

tawk.to is a hosted customer communication platform for businesses that want to engage website visitors and manage conversations. For WooCommerce stores, it offers a website chat widget, real-time live agent chat, visitor monitoring,…

Read the review →

Gorgias brings ecommerce customer support into a shared helpdesk, with conversations from email, chat, social, SMS, WhatsApp, Instagram, and Facebook alongside ticket and team workflows. Customer and order context can appear in…

Read the review →
  1. tawk.toWooCommerce Live Chat Plugins 8.4Free plan
  2. GorgiasWooCommerce Live Chat Plugins 8.230-day trial

Strengths and trade-offs

  • tawk.to — where it wins

    • Free Hobby plan includes AI-backed multilingual chat and 100 monthly message credits
    • Combines live agent chat, visitor tracking, inbox, ticketing, and knowledge base
    • Growth and higher plans add more credits, AI agents, and human escalations

    Where it doesn't

    • WooCommerce is not specifically listed among integrations
    • Hobby includes 100 monthly message credits and one AI chat agent
    • Higher message credits, more AI agents, and support options require paid plans

  • Gorgias — where it wins

    • Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
    • Automates ticket workflows with rules, macros, routing, and SLA policies
    • Combines AI shopping assistance with a help center, analytics, and revenue attribution

    Where it doesn't

    • No ongoing free plan; access is paid after the 30-day trial
    • Its commerce-specific workflows may be more than teams needing only live chat require
    • Ticket-based pricing may be harder to budget than a flat-rate model
  • tawk.to8.4/10 · Free plan

    A free chat and messaging platform with AI options and paid plans for growing teams.

    Visit tawk.toFull verdict →
  • Gorgias8.2/10 · 30-day trial

    A commerce-focused helpdesk that brings customer conversations, tickets, and order context together.

    Visit GorgiasFull verdict →

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More comparisons

All WooCommerce live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update