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Head-to-head · WooCommerce Live Chat Plugins

Gorgias vs Order Chatroom for WooCommerce

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Gorgias #4 in WooCommerce Live Chat Plugins 8.2/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias
Order Chatroom for WooCommerce #7 in WooCommerce Live Chat Plugins 7.4/10 Free plan · 7-day trial Free planFree trial✓ 1 of 3 features Visit Order Chatroom

Gorgias leads on 0 checks, Order Chatroom for WooCommerce on 1, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGorgias · 8.2/10
  • Free planonly Order Chatroom for WooCommerce
  • Free trialboth
  • Most featuresOrder Chatroom for WooCommerce · 1 of 3

Gorgias scores higher on our rubric for woocommerce live chat plugins: 8.2 against 7.4 out of 10; our editors rank them #4 and #7.

Order Chatroom for WooCommerce offers free plan; Gorgias doesn't.

Gorgias is the better fit for commerce teams managing orders and support tickets. Order Chatroom for WooCommerce is the better fit for small WooCommerce stores handling post-purchase support.

  • Gorgias fits best

    Commerce teams managing orders and support tickets

  • Order Chatroom for WooCommerce fits best

    Small WooCommerce stores handling post-purchase support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Gorgias 8.2/10 Visit ↗ Order Chatroom for WooCommerce 7.4/10 Visit ↗
At a glance
Editor score 8.2 7.4
Ranking #4 in WooCommerce Live Chat Plugins #7 in WooCommerce Live Chat Plugins
Best for Commerce teams managing orders and support tickets Small WooCommerce stores handling post-purchase support
Pricing model Paid Free plan + paid
Starting price 30-day trial $79.99/site/yr
Free plan — ✓ (best)
Free trial 30 days 7 days
Free trial length 30 days 7 days
Deployment Cloud, Mobile Self-hosted
Platforms Web, iOS, Android Web
Support Email, Live chat, Community, Docs · 24/7 Docs, Email
Integrations 300+ integrations 1 integrations
Built for Small business, Mid-market, Enterprise Solo, Small business
Features Gorgias 0/3 · Order Chatroom for WooCommerce 1/3
Cart context Not checked yet —
Order context Not checked yet ✓ (best)
Customer context Not checked yet —
Specs
Chat channels Not checked yet Website
WooCommerce setup Not checked yet Plugin
Our review
Pros
  • Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
  • Automates ticket workflows with rules, macros, routing, and SLA policies
  • Combines AI shopping assistance with a help center, analytics, and revenue attribution
  • Attaches a private conversation to each WooCommerce order
  • Shared inbox supports search and unread filtering
  • Can send messages on order-status changes and purchases
Cons
  • No ongoing free plan; access is paid after the 30-day trial
  • Its commerce-specific workflows may be more than teams needing only live chat require
  • Ticket-based pricing may be harder to budget than a flat-rate model
  • Focused on WooCommerce order conversations, not broader chat channels
  • Premium starts at $79.99 per site yearly
  • Self-hosted plugin requires a WooCommerce store
Our verdict

Gorgias brings ecommerce customer support into a shared helpdesk, with conversations from email, chat, social, SMS, WhatsApp, Instagram, and Facebook alongside ticket and team workflows. Customer and order context can appear in…

Read the review →

Order Chatroom for WooCommerce adds a private conversation to each WooCommerce order, giving store staff and customers a place to discuss a purchase. Customers can message from their account or an order confirmation page; staff can reply…

Read the review →
  1. GorgiasWooCommerce Live Chat Plugins 8.230-day trial
  2. Order Chatroom for WooCommerceWooCommerce Live Chat Plugins 7.4Free plan · 7-day trial

Strengths and trade-offs

  • Gorgias — where it wins

    • Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
    • Automates ticket workflows with rules, macros, routing, and SLA policies
    • Combines AI shopping assistance with a help center, analytics, and revenue attribution

    Where it doesn't

    • No ongoing free plan; access is paid after the 30-day trial
    • Its commerce-specific workflows may be more than teams needing only live chat require
    • Ticket-based pricing may be harder to budget than a flat-rate model

  • Order Chatroom for WooCommerce — where it wins

    • Attaches a private conversation to each WooCommerce order
    • Shared inbox supports search and unread filtering
    • Can send messages on order-status changes and purchases

    Where it doesn't

    • Focused on WooCommerce order conversations, not broader chat channels
    • Premium starts at $79.99 per site yearly
    • Self-hosted plugin requires a WooCommerce store
  • Gorgias8.2/10 · 30-day trial

    A commerce-focused helpdesk that brings customer conversations, tickets, and order context together.

    Visit GorgiasFull verdict →
  • Order Chatroom for WooCommerce7.4/10 · Free plan · 7-day trial

    A WooCommerce order inbox that keeps customer conversations tied to purchases.

    Visit Order ChatroomFull verdict →

More comparisons

All WooCommerce live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update